Calling Mts - MTS Systems Exceed 22 Series Product Information

Calling MTS

Your PC
Information
Your Software
Information
Calling MTS
6 Technical Support
Please provide the following information about your PC:
• Name of the manufacturer and PC model;
• OS type and service patches;
• System RAM capacity;
• Available space on the hard disk drive where applications are located;
• Current state of hard drive fragments
• How the equipment is connected to corporate network.
Please provide the following information about your software applications:
• Name, version number, and build number of the software as well as software
patch number. This information is usually accessible via Help & About
• Names of other applications installed on the PC, such as:
– Antivirus software;
– Screen saver;
– Keyboard accelerator;
– Printing buffer;
– Communications application.
Before connecting you to the technical support experts, the call center
representative will record your call and ask you about the following information:
• Location number;
• Your name;
• Company name;
• Company address;
• Phone number to reach you.
MTS Exceed™ 22 Series Product Information
.