Support And Other Resources; Hp Technical Support; Hp Websites; Typographic Conventions - HP StorageWorks MSL2024 User's And Service Manual

7 Support and other resources

HP technical support

Telephone numbers for worldwide technical support are listed on the HP support website:
www.hp.com/support/.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
• An L&TT Support Ticket, which can be downloaded to a USB drive from the front panel or down-
loaded to a file with the remote management interface.
For continuous quality improvement, calls may be recorded or monitored.

HP websites

For additional information, see the following HP websites:
• http://www.hp.com
• http://www.hp.com/go/storage
• http://www.hp.com/go/ebs
• http://www.hp.com/service_locator
• http://www.hp.com/support/mslg3tstree
• http://www.hp.com/support/manuals
• http://www.hp.com/support/tapetools

Typographic conventions

Table 56 Document conventions
Convention
Blue text: Table 56
Blue, underlined text:
HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service
— HP corporate website
— HP storage products
— compatibility information
— HP Support website
— documentation about HP products
— HP Library & Tape Tools diagnostic software
http://www.hp.com
— interactive troubleshooting tool
Element
Cross-reference links and e-mail addresses
Website addresses
http://
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