Touch Screen - HP Elite x2 G8 Maintenance And Service Manual

Table 7-33 Issues, possible causes, and fixes
Items
Symptoms
System works normally but the display
shows:
Missing or strange color
●
Image distortion
●

Touch screen

Use this information to troubleshoot touch screen issues.
Table 7-34 Issues, possible causes, and fixes
Items
Symptoms
Unresponsive
Inaccurate
Configure the touch display in Control Panel >
Tablet PC Settings
108 Chapter 7 Troubleshooting guide
Procedures
Possible causes
Loose connection, display cable, display, graphics card.
Troubleshooting steps
Verify with external monitor
1. Use combination fn + f4 to enable output to external monitor.
2. Close the lid.
If the external monitor also shows incorrect color, it is graphics card issue. Test with a verified
working graphics card.
Verify monitor cable and cable connection (Monitor disassembly is required.)
Be sure the monitor cables are not pinched or damaged.
Be sure the monitor cables have good connection at both ends (system board and display
panel).
If moving cables affects the image, the monitor cable is the cause of the issue. Test with
●
a confirmed working cable.
If moving cables does not affect the image, the monitor has an issue. Test with a
●
confirmed working monitor.
Procedures
Possible causes
Dirt and smudge, driver, touch display configuration, power management.
Troubleshooting steps
Quick check
Turn off the computer, spray glass cleaner onto a soft, damp cloth, and gently wipe
the screen to remove dirt and smudge.
NOTE: Do not spray cleaner directly onto the screen.
1. Restart the computer.
2. Verify touch screen and graphics drivers.
3. Configure the touch display to identify the screen as a touch screen as shown
in the image at left.
4. Calibrate the screen and reset if touch functionality is still not working
correctly.
5. Perform diagnostic test in HP Hardware Diagnostics under Component Tests
> Touch Screen.