Unresponsive - HP Elite x2 G8 Maintenance And Service Manual

Table 7-23 Issues, possible causes, and fixes (continued)
Items
Tips

Unresponsive

Use this information to troubleshoot issues with responsiveness.
Table 7-24 Issues, possible causes, and fixes
Items
Symptom
Unresponsive
100 Chapter 7 Troubleshooting guide
Procedures
4. Screen saver is set. Press any key or touch touchpad to resume.
5. Verify that Display Choice is set to external video only. Toggle screen control key
combination fn + f4 or Windows logo
If you are using a docking station, set your notebook display as a primary display. When the
computer is undocked, you may think it is in a power-saving state, but the screen image may
actually appear on an external display device in the docking configuration.
Procedures
Possible causes
Program in use has stopped responding to commands.
Troubleshooting steps
1. If possible, use the Windows Task Manager to isolate and terminate the offending
process.
2. Attempt the normal Windows shutdown procedure.
3. Restart the computer using the power button.
+P.