Freeze At Windows Logo (Hang Or Lockup) - HP Elite x2 G8 Maintenance And Service Manual

7. Verify that a minimum of at least 100 MB of free space is available on your Windows partition.
8. If you can start Windows:
a. Update BIOS and drivers
incompatibilities.
b. Get all the latest updates, using Windows Update.
c. Undo recent changes:
Startup using Last Known Good Configuration.
●
Use System Restore.
●
Roll back device driver in Device Manager.
●
d. Check for specific Error Message. See
e. Boot to safe mode
9. If you cannot start Windows:
a. Boot to safe mode.
b. Use Startup Repair to fix Windows startup files.
c. Undo recent changes using System Restore to revert to a previous working state.
d. Check for specific STOP error by analyzing Crash Dump (retrieved via a bootable USB). See
Windows Debugging Tool on page
e. Restore computer using System Recovery or image backup to factory settings.
10. Test with essential hardware configuration
verified working operating system (for instance, USB Windows-To-Go), if available, to isolate the software
issue.

Freeze at Windows Logo (hang or lockup)

Use the following information to troubleshoot hang or lockup issues.
Table 7-21 Issues, possible causes, and fixes
Items
Symptoms
Has power, light activity, fan spinning
●
HP Logo displays briefly
●
Attempt to boot to operating system and
●
freeze/hang at Windows logo
No response to pressing
●
lock key
(4. Update BIOS and drivers on page
Common blue screen error messages on page
(11. Test with minimum configuration on page
(11. Test with minimum configuration on page
131.
(11. Test with minimum configuration on page
Procedures
Possible causes
Conflict of instructions from multiple programs or drivers; installing a new hardware
or program that is not compatible (may also cause a blue screen error—see blue
screen issue).
num lk or caps
72) to support updates for
80) to troubleshoot issues.
80)
Freeze at Windows Logo (hang or lockup)
130.
Use
80) with a
97