Electromagnetic Interference (Emi) - HP Elite x2 G8 Maintenance And Service Manual

Table 7-21 Issues, possible causes, and fixes (continued)
Items
Tips

Electromagnetic Interference (EMI)

Use this information to troubleshoot EMI issues.
Table 7-22 Issues, possible causes, and fixes
Items
Symptoms
System locks up, freezes in certain
physical area or location
98 Chapter 7 Troubleshooting guide
Procedures
Troubleshooting steps
Perform the following steps one at a time to verify normal boot process:
1. Disconnect all external peripherals, and perform a hard reset
page 78).
2. Perform soft reset
3. Update BIOS and drivers
Roll back to previous version may be necessary.
a.
Go to safe mode to install drivers.
b.
4. Run Hardware Diagnostics
to isolate hardware issue.
5. Undo recent changes in Windows
hardware, software on page
6. Reseat cables and connections
80).
7. Start Windows in safe mode
80).
8. Use Startup Repair Windows to fix Windows damaged files.
9. Test with essential hardware configuration
configuration on page
instance, USB Windows-To-Go), if available, to isolate the software issue.
For more information, see http://support.hp.com/us-en/document/c03671001.
Procedures
Possible causes
Electromagnetic interference (EMI).
Troubleshooting steps
(9. Soft reset (Default Settings) on page
(4. Update BIOS and drivers on page
(6. HP Hardware Diagnostics and Tools on page
(5. Remove or uninstall recently added
73).
(10. Reseat cables and connections on page
(11. Test with minimum configuration on page
(11. Test with minimum
80) with a verified working operating system (for
(8. Hard reset on
79).
72).
73)