Network Connectivity (Rj-45 Jack); Network Connectivity Wireless (Wlan) - HP Elite x2 G8 Maintenance And Service Manual

Table 7-38 Issues, possible causes, and fixes (continued)
Items
The following steps are for authorized service providers/technicians.

Network connectivity (RJ-45 jack)

Use this information to troubleshoot network issues.
Table 7-39 Issues, possible causes, and fixes
Items
Symptoms
Unable to find networks (yellow bang)
●
Connection dropouts
●
Slow performance
●

Network connectivity wireless (WLAN)

Use this information to troubleshoot wireless connectivity issues.
Table 7-40 Issues, possible causes, and fixes
Items
Symptoms
Unable to find networks (yellow bang)
●
Connection dropouts
●
Slow performance
●
The following steps are for authorized providers or technicians.
112 Chapter 7 Troubleshooting guide
Procedures
2. Verify whether touchpad device is listed in Device Manager > Mice and other pointing
devices.
3. Install the latest touchpad driver.
4. Adjust touchpad settings (Control Panel > Mouse).
5. Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2>
Component Tests > Mouse Test > Pointer Test & Drag and Drop Test).
1. Check the touchpad cable for damage or a loose connection, and then reseat the
touchpad cable.
2. If issue persists, replace the touchpad and verify the change.
Procedures
Possible causes
Network source, cable, connection, RJ-45 (network) jack, driver, settings.
Troubleshooting steps
Quick Check: verify the network status lights that supposed to flash when
there is network activity.
Procedures
Possible causes
Network source, cable, connection, wireless module, driver, settings.