Troubleshooting Internet And Cloud Access - Smappee Pro Installation Manual

Troubleshooting Internet and Cloud Access

Introduction
This section provides help in case of problems during the connection step.
Note: The connection to the Internet and the Cloud needs to be fully functional before
you can continue the installation (i.e. configuring the Smappee for accurate
measurement).
Understanding the milestones
The connection to the Internet and Cloud has the following main milestones. Please
refer to them in case of problems.
Step Milestone
1. Connect to Wi-Fi network (if applicable) and/or local
network.
2. Smappee contacts the Smappee cloud.
3. The App and the Smappee monitor "meet" in the cloud
and connect to each other.
4. The Smappee monitor starts measuring the power
signals (even if the configuration is not yet correct). It is
important that at least one current transformer is
connected.
5. The App receives real-time measurements from the
monitor and displays them in the main screen.
Note: The actual values are not yet necessarily correct.
Issues with Local Network (Ethernet or Wi-Fi)
If your Smappee Pro is connected by Ethernet or Wi-Fi make sure that the IT
department is aware of the installation. They may need to change settings in the
network and firewalls.
Hint: Experience shows that you should contact the IT responsible of the installation
site long before the installation date.
Wi-Fi Checklist
If you experience problems with the Wi-Fi connectivity, please consult the Wi-Fi
checklist. You can find the checklist at http://support.smappee.com. Search for
"checklist".
https://support.smappee.com/hc/en-us/articles/201618739-Wi-Fi-checklist
Remember: The dongle needs to be inserted BEFORE you power-on the Smappee Pro.
Smappee Pro Installation Manual
Version 1.6.1, 12-05-2017, rev 226
Success Indicator
Green steady light
-
App shows screen
with "jumping"
Smappee logo
-
Some values in the
App main screen,
like "1 W"
Page 19 of 32