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Smappee Pro Manual

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English
Version 2.0.0
Date: 24-Sep-2018
© 2013-2018 Smappee NV. All rights reserved.
Specifications are subject to change without notice.
All product names are trademarks of their respective companies.
Smappee Pro Installation and Product Manual
Page 1 of 74
Version 2.0.0, 24-09-2018, rev 102

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  • Page 1 English Version 2.0.0 Date: 24-Sep-2018 © 2013-2018 Smappee NV. All rights reserved. Specifications are subject to change without notice. All product names are trademarks of their respective companies. Smappee Pro Installation and Product Manual Page 1 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 2 Smappee Pro Installation and Product Manual Page 2 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 3: Table Of Contents

    Support ........................8 Installation overview ......................9 Smappee Pro components ................... 10 Planning and site preparations for Smappee Pro installation ........11 Overview installation - Step-by-Step ................12 Step 1: Turn off Power ....................13 Step 2: Remove panel and Smappee covers ..............14 Accessing the Connectors ..................
  • Page 4 Step 12 (Optional): Share Smappee with other Smappee user ........46 How to install multiple Smappee monitors under 1 user account ......47 Process ........................47 Smappee Product Manual ....................48 The connectors and Inputs of the Smappee ..............49 Overview........................
  • Page 5 Configure the Current Transformers ................64 Overview........................64 ................64 Where to Modify the Configuration ................64 Configure the Smappee in the Expert Portal ............... 65 Overview........................65 Expert Portal for Advanced Users ................65 Before you can Start ....................65 Connecting to the Expert Portal ................
  • Page 6 Support During Installation ..................73 Training ........................73 Feedback ........................73 Appendix ........................... 74 Sample Configuration Table (3-Phase Star Config) ............... 74 Configuration Table Template .................... 74 Smappee Pro Installation and Product Manual Page 6 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 7: Safety Instructions

    Do not use this Product for any purpose other than for which it was intended. Do not open the equipment or touch any of its electronic circuitry. • Do not attempt to repair or service any part of the Smappee Pro. • Only use the cables which were delivered with the Product.

  • Page 8: Explanation Of Symbols Related To Safety

    Support You can find FAQs, installation videos and full installation manuals on our support webpage: www.smappee.com/be_en/support. For other support questions, please send an e-mail at support@smappee.com. Smappee Pro Installation and Product Manual Page 8 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 9: Installation Overview

    Installation overview Example of a complete Smappee Pro Installation on 3-Phase 230V installation with a Single- Phase solar wiring harness used for voltage measurement and power supply. Ethernet used for internet connection. Smappee Pro Installation and Product Manual Page 9 of 74...

  • Page 10: Smappee Pro Components

    400A and 800A Current transformers also available (only for Smappee Pro) • Different current transformer (standard and Rogowski) types can be mixed on a Smappee Pro. There are exceptions depending on the setup. See section "Special Cases - Rogowski Coils" for more details.

  • Page 11: Planning And Site Preparations For Smappee Pro Installation

    Note: the power supply of the Smappee may only be 230V. • Determine if there is adequate space to mount Smappee Pro adjacent to the panel. • Assess existing breakers in the electric panel to determine if there is an available differential switch to mount the main feeder CT’s.

  • Page 12: Overview Installation - Step-By-Step

    Configuration – Smappee app Final installation checkup 11.a Final installation checkup – Expert Portal (Recommended) 11.b Final installation checkup – Smappee app Share Smappee with other Smappee user Smappee Pro Installation and Product Manual Page 12 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 13: Step 1: Turn Off Power

    5 minutes. Be sure to have a flashlight, PPE and all tools and supplies readily accessible before starting. WARNING: Use lock-out tag-out procedures to ensure power remains off until Smappee installation is complete.

  • Page 14: Step 2: Remove Panel And Smappee Covers

    Accessing the Connectors To get full access to all connectors of the Smappee monitor, you should remove the two covers. For removing the covers, insert a screwdriver at the sides of the covers and carefully pull up the cover.

  • Page 15: Step 3: Mount Smappee Pro Monitor

    Step 3: Mount Smappee Pro monitor Find a suitable location just outside of the electrical panel and mount the Smappee Pro monitor to the wall using screws. Note: The Smappee can only be mounted indoors. Hint: • If the Smappee is mounted inside a metal box, use only Ethernet Connection.

  • Page 16: Step 4: Connect The Voltage Measurement And Power Supply Wiring

    Step 4: Connect the voltage measurement and power supply wiring Remove the Smappee Pro monitor covers with a flathead screwdriver and locate the wiring harness unit (green 8-pin connector block) For 230-400V or 277-480V systems, single- or 3-Phase electric service, locate an appropriate breaker to mount the voltage wiring.

  • Page 17: Installation Variants

    • The circuit breaker should always be the disconnecting device for the Smappee monitor. • All wires used should have a diameter between 0.75 and 2.5mm². Installation Variants There are three different Installation Variants (cfr. Europe): • 3-Phase with Neutral ("Star") •...
  • Page 18 Phase cable L3 to the input L3 Hints: When no auxiliary power supply is used, you can create branches using wagos for voltage wiring. Smappee Pro Installation and Product Manual Page 18 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 19 Step 5: Connect current transformers ( Attach the Smappee current transformers (CT’s) around the circuits that were selected to be measured during the planning stage. Refer to the configuration table (appendix) that was completed at the planning stage to ensure you are connecting the correct CT’s on the correct phases.
  • Page 20 (i.e. 200A CT for a main circuit with a 200A breaker rating). Then plug the other end of the CT into the corresponding inputs (1-9) on the Smappee Pro monitor. Smappee Pro Installation and Product Manual Page 20 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 21 Number each Main Feed Phase on the differential switch with a label. • To check on which phase number of the Submeter are in comparison with Main Feeder, using the Multimeter to check (see Solar) Smappee Pro Installation and Product Manual Page 21 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 22 When submetering in a 3-Phase delta configuration, always mount a CT around each phase. • Smappee only supports CT’s that are or can be supplied. No other CT’s should be used. • Different current transformer (standard and Rogowski) types can be mixed on a Smappee Pro.

  • Page 23: Step 6: Plug In The Internet Connection

    Step 6: Plug in the internet connection Choose the best method of connecting the Smappee Pro monitor to the internet from the following options: a) Ethernet cable b) External Wi-Fi module (USB): This option requires a strong Wi-Fi signal from a local network at the monitor.

  • Page 24: Step 7: Verify And Replace Covers

    Wi-Fi antenna USB or ethernet cable must be plugged into the monitor (before power ON) Replace the cover on the electrical panel and label the Smappee breaker(s). Then mount the cover caps on the monitor to cover all electrical connections and use zip ties to secure conductors together.

  • Page 25: Step 8: Turn On Power

    Switch on the main breaker. Then switch on the power to the Smappee Pro monitor at the breaker. Smappee Pro will take at least 3 minutes to fully initiate once powered on for the first time. It is advised to wait 5 minutes to review.

  • Page 26: Colors Of The Smappee Light

    Orange Steady The Wi-Fi hotspot access point has been activated, in order to allow the Smappee to receive a new Wi-Fi password. Orange Flashing Smappee is trying to open an Wi-Fi hotspot access point.

  • Page 27: Wi-Fi Connection Details

    The maximum number of characters for the WPA2/PSK when using an iOS device during installation is 20. Note: The IP address of Smappee is assigned by the DHCP of your router. Smappee Pro Installation and Product Manual Page 27 of 74...

  • Page 28: Step 9: Smappee Account Creation And Activation

    Step 9: Smappee account creation and activation The Smappee account creation and activation is done in the Smappee app. Create an account. Select “Install a new Smappee monitor” then select “Smappee Pro”. Start the installation and follow the instructions in the app for activation of your Smappee.
  • Page 29 Select which color the Smappee is showing and follow the instructions in the app. Proceed to “Configuration” once the Smappee Pro monitor has successfully connected to the network. Select home electrical configuration: Single- or 3-Phase (Star or Delta) Smappee Pro Installation and Product Manual Page 29 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 30: Step 10: Smappee Channel Input Configuration

    Best option is a tablet or using a laptop. The following parameters can be configured for each input are equal for both Expert Portal or Smappee app. This is a critical step and you should refer to the configuration table created during the planning stage (see Appendix): This table shows the settings for the configuration of each CT.

  • Page 31: Step 10.A: Configuration Expert Portal (Recommended)

    Best option is a tablet or using a laptop. Note: The tablet or laptop needs to be connected to the same network as the Smappee monitor to be able to use the Expert Portal.
  • Page 32 3. Click on and fill in password (see password in previous screenshot) Smappee Pro Installation and Product Manual Page 32 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 33 Review the Config Parameter (Star or Delta) • Review if voltages are displayed and correct (displayed in real-time) • Review if all channels to that are used are displayed as ‘connected’ Smappee Pro Installation and Product Manual Page 33 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 34 Pay close attention to the type indication “SCT01, SCT02 or SCT03” and amp size (e.g. 50A). Note: • After each change, click to store and activate changes Smappee Pro Installation and Product Manual Page 34 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 35 • For three-phase installations, the values could be incorrect. Please see the next point (8). Note: Repeat after each change. Smappee Pro Installation and Product Manual Page 35 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 36 – applicable 3 phase configuration only: The phase-mapping needs to be correct to have accurate measurements. The phase- mapping as setup in Smappee needs to correspond with real phase mapping from the grid. This procedure explains how to validate and correct the phase-mapping.
  • Page 37 Now Channel 3 shows the correct Active Power value (positive and absolute) and Cos Fi is > 80%. => Remember Channel 3 = phase 2 8. Click - change the incorrect channel to phase 3 - click Smappee Pro Installation and Product Manual Page 37 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 38 8. If Submetering or solar is applicable, make sure that the phase-mapping Submeter/solar – Grid connection corresponds with each other. Utilize a multimeter to do so. Smappee Pro Installation and Product Manual Page 38 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 39 9. Before leaving the premises, make sure the voltage measurements are accurate and all channel inputs that have a CT connected to display ‘Connected’ state:  measured between phase and neutral – Star & Delta = 230Volts Smappee Pro Installation and Product Manual Page 39 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 40: Step 10.B: Configuration Smappee App

    Select the phase of the channel (load) (i.e. 1, 2, 3). The phase-mapping needs to be correct to have accurate measurements. The phase-mapping as setup in Smappee needs to correspond with real phase mapping from the grid. • Choose Consumption type, whether it is a Consumption load, Production, (solar/wind), Storage (battery) or Unused load.
  • Page 41 It is always possible to check and adjust the channel configuration. (Profile – Your Smappee Monitors - Smappee Pro – Channel Configuration) Hint: After a channel is saved, the Active Power and Reactive Power values are viewed in real time.

  • Page 42: Step 11A: Final Installation Check-Up Expert Portal (Recommended)

    The maximum number of characters for the WPA2/PSK when using an iOS device during installation is 20. Note: The IP address of Smappee is assigned by the DHCP of your router. 4. Click on and review the Signal strength: a.
  • Page 43 Main Feeder Phase. The phase of the submeter and solar have to correspond with main feeder phase. Smappee Pro Installation and Product Manual Page 43 of 74 Version 2.0.0, 24-09-2018, rev 102...
  • Page 44 (value could be negative when there is no sun (and production is 0) and the inverter consumes small amount of energy. Hint: Solar Production needs to be positive. If needed contact support by phone (for Smappee Certified Installers) or by mail support@smappee.com Smappee Pro Installation and Product Manual Page 44 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 45: Step 11.B: Final Installation Check-Up Smappee App

    The channel of the Submeter needs to correspond with the Main Feeder Phase on which the power increase takes place. If needed contact support by phone (for Smappee Certified Installers) or by mail support@smappee.com Smappee Pro Installation and Product Manual Page 45 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 46: Step 12 (Optional): Share Smappee With Other Smappee User

    Add a new user (friend) using his email address attached to his Smappee Account and select "Done" to complete. Make sure the person you are trying to share the data with already has a Smappee account.

  • Page 47: How To Install Multiple Smappee Monitors Under 1 User Account

    To install multiple Smappees on one account, you will need to create an additional (new- home for each Smappee. This means that you will have access to all these homes (locations) by logging into that one account. Process •...

  • Page 48: Smappee Product Manual

    Smappee Product Manual This part of the document explains the detailed features of the product that are needed to install the device. Smappee Pro Installation and Product Manual Page 48 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 49: The Connectors And Inputs Of The Smappee

    This section explains the connectors of the Smappee Pro. Accessing the Connectors To get full access to all connectors of the Smappee monitor, you should remove the two covers. For removing the covers, insert a screwdriver at the sides of the covers and carefully pull up the cover.

  • Page 50: The Green 8-Pin Connector Block

    The Green 8-Pin Connector Block The Smappee is delivered with a green 8-Pin connector block. It is used to: • connect the Smappee power supply • measure the voltage of the power phases You can find more details in the following sections.

  • Page 51: Connecting The Power Supply

    The Smappee is powered by the green 8-pin connector block. Important: Always turn the main power off before performing the next steps! Do NOT power-on the Smappee unless this manual specifically asks you to do so. Connecting the wires Instructions: 1.

  • Page 52: Connecting The Voltage Measurement Wires

    Connecting the Voltage Measurement Wires Overview! Smappee measures the various voltages and phases of the individual Phase wires and the Neutral wire of the electrical installation. These wires need to be connected to the inputs of the green 8-pin connector block.

  • Page 53: Installation Variants

    • Phase cable L1 to the input L1 • Phase cable L2 to the input L2 Phase cable L3 to the input L3 • Smappee Pro Installation and Product Manual Page 53 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 54: Verify The Correctness Of Installation

    Verify the Correctness of Installation After finalizing the full Smappee installation, and while testing the Smappee measurements, you should specifically verify the correct wiring of the 8-pin connector block. These checks will be explained at a later step during the installation, at section "Checklist for Correct Configuration", on page 70.

  • Page 55: Overview

    (for example oven phase 1). Once the current transformers have been installed around the cables, now route them back to the Smappee Pro. Rogowski Coils The Rogowski coils can only be used with the Smappee Pro.

  • Page 56: Current Transformer Variants

    Current Transformer Variants The table shows the current transformers that can be used with the Smappee Pro. Smappee supports only the listed below. No other should be used! Name/type Picture Specs Current Transformer MC: 50A MAX OV : 333 mV MAX cable Ø: 10 mm...
  • Page 57 Pro. There are exceptions depending on the setup. See section "Special Cases - Rogowski Coils" for more details. Legend: (* Pro Only) Can only be used with the Smappee PRO. Contact Smappee Sales if you consider using this item. maximum current MAX OV: Maximum output voltage MAX cable Ø:...

  • Page 58: Preparing The Internet Connection

    Preparing the Internet Connection Overview Now you should choose the method to connect the Smappee to the internet. There are three alternative connection methods available: Ethernet cable (recommended) • external Wi-Fi USB module • • external 3G/4G internet USB dongle This section will prepare the Smappee for connecting to the Internet at a later point during the installation steps.

  • Page 59: Initial Power-On Of The Smappee Monitor

    Initial Power-On of the Smappee Monitor Introduction Your Smappee Pro monitor is now nearly ready for the first power-on. Please complete a number of checks, before you power-on the Smappee. Important: The Smappee Pro is not yet completely installed and insulated.

  • Page 60: Working With Multiple Sites

    This section explains how to use the app in these scenarios. Important If you install a new Smappee device in an environment with multiple sites or multiple users, make sure that you are logged in with the correct user name. Also make sure, that you have activated the correct service location.

  • Page 61: Starting The Installation Of A Replacement Device

    In the special case that you want to install a new device to replace an (defective) Smappee follow these steps. 1. Select Smappee Pro 3. Select "Repeat installation" Smappee Pro Installation and Product Manual Page 61 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 62: Troubleshooting Internet And Cloud Access

    Issues with Local Network (Ethernet or Wi-Fi) If your Smappee Pro is connected by Ethernet or Wi-Fi make sure that the site system administrator is aware of the installation. They may need to change settings in the network and firewalls.

  • Page 63: Colors Of The Smappee Light

    Smappee is trying to open an Wi-Fi hotspot access point. Please wait a few seconds. The light will turn Orange Steady in a few moments. Colors of 4G dongle If your Smappee Pro is connected by 4G dongle, please check the colors of the dongle. Color Description Any steady Successfully connected.

  • Page 64: Configure The Current Transformers

    Configure the Current Transformers Overview The current transformers of your Smappee need to be carefully configured in order to get correct measurements. The following sections explain: what configuration settings you need to configure • where you can modify the configuration •...

  • Page 65: Configure The Smappee In The Expert Portal

    Configure the Smappee in the Expert Portal Overview In the Expert Portal, you can diagnose and configure the electrical parameters of the individual Current Transformers. Expert Portal for Advanced Users The expert portal is intended to be used by advanced users. We recommend not to change any setting in the expert mode unless you know what you are doing.

  • Page 66: Understanding The Menu Items

    Networking Network connection settings. Data Log Log of instantaneous values. Home Control Not used in the Smappee Pro. Configuration menu In the Configuration menu, select the type of electrical network. In most cases, "Star" is the correct selection: • three phase networks with neutral ("Star") US Split Phase (180°, 110 V)

  • Page 67: Diagnose The Smappee In The Expert Portal

    The following table explains the parameters of the Real-Time Data. Parameter Explanation Info Input on the Smappee. Channel Measured channel. In Smappee Pro, this is identical to the Info column. Current Current measured on that CT (Ampere). Active power Active Power (Watt).

  • Page 68: Connected Current Transformers

    Connected Current Transformers This block shows on which inputs there is a Current Transformers connected. It helps to detect bad connections. Smappee Pro Installation and Product Manual Page 68 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 69: Special Cases - Rogowski Coils

    Special Cases - Rogowski Coils Overview The Rogowski coils can only be used with the Smappee Pro. In addition, their use depends on technical details of your installation. Contact Smappee Sales if you consider using Rogowski Coils. They are connected the same way as normal .

  • Page 70: Checklist For Correct Configuration

    At this stage, the installation should meet the following criteria: Check Description Details on The Smappee has been correctly powered on, according to the page 59 instructions and checks. The Smappee is connected to the Internet and the Smappee page Error! cloud.

  • Page 71: Checklist For Total Measurements

    Bookmark not defined. Once all checks are successfully completed, you may finish up the installation work. Please see the next page for the final steps. Smappee Pro Installation and Product Manual Page 71 of 74 Version 2.0.0, 24-09-2018, rev 102...

  • Page 72: Mounting And Enclosing

    Cover Mount the cover cap on the Smappee Pro to cover all electrical connections. If you used a voltage-rated multicore cable, you can also you an internal wire strap to fix the cable under the covering cap.

  • Page 73: Final Remarks

    Support During Installation In case of problems during performing an installation, please read this user manual carefully. If this does not resolve the problem, you should contact the Smappee Support team. Non-Urgent support Please send an email to support@smappee.com.

  • Page 74: Appendix

    Home Battery Solar/Production Lights Main Floor Submeter Plugs Workshop Submeter Pool Pump Submeter Configuration Table Template Input Description Phase Breaker CT Type Connection type rating Smappee Pro Installation and Product Manual Page 74 of 74 Version 2.0.0, 24-09-2018, rev 102...

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