Before Calling Service Technician; General Operation; Toner-Related Items - Toshiba e-studio 2822AM User Manual

Before Calling Service Technician

0.
When you encounter troubles, find the symptom listed below and follow the instructions in the Countermeasure.
 General operation
Phenomenon
The equipment does not
work at all.
The button does not
respond to my operation.
The LCD screen is too light/
dark.
A message is displayed on
the LCD screen.
"SAVING ENERGY" appears
on the LCD screen.
The LCD screen is dim.
Copy functions cannot be
set.
The equipment is not
recognized when it is
connected to a PC using a
USB cable.
 Toner-related items
Phenomenon
"TONER IS LOW" appears on
the LCD screen.
"TONER EMPTY" appears on
the LCD screen.
"ERROR : TONER" appears
on the LCD screen.
Usual cause
The power is not turned ON.
The power cable is not
plugged in securely.
It has been a short time
since the power was turned
ON.
The contrast of the LCD
screen is not adjusted
properly.
The equipment has detected
an error status.
The equipment is in the low
power mode.
The equipment is in the
sleep mode.
Some copy functions that
cannot be set
simultaneously with others
have been set.
The cable is not support the
USB2.0 Hi-Speed.
The equipment is connected
via a USB hub.
Usual cause
Toner is running out.
Toner has run out.
The toner cartridge is not
installed, or it is installed
incorrectly.
The recommended toner
cartridge is not being used.
Countermeasure
Turn ON the power of the equipment.
Plug in the power cable securely.
Wait for the completion of warm-up and then try
again.
Adjust the contrast.
 P.171 "User Functions Menu List"
See the meaning of the message referring to the
listing below.
 P.190 "When This Message Appears"
Press any button on the control panel to cancel this
mode. Copying is enabled in the low power mode.
 P.18 "Saving energy when not in use - Energy
saving mode -"
Press any button on the control panel to cancel this
mode.
 P.18 "Saving energy when not in use - Energy
saving mode -"
Some copy functions cannot be set together with
others.
 P.215 "Copying Function Combination Matrix"
Use a USB2.0 Hi-Speed certified cable.
Connect the equipment with a PC directly by a USB
cable.
Countermeasure
There is still a little toner remaining in the toner
cartridge. Do not replace the toner cartridge until
"TONER EMPTY" appears on the LCD screen.
Replace the toner cartridge with a new one.
Install the toner cartridge correctly.
If you are using a toner cartridge other than the one
we recommend, the equipment may not be able to
detect whether it is installed or not.
 P.4 "Recommended toner cartridges"

Before Calling Service Technician 201