Before Calling Service Technician; General Operation; Toner-Related Items - Toshiba e-STUDIO2303AM User Manual

6 TROUBLESHOOTING

Before Calling Service Technician

When you encounter troubles, find the symptom listed below and follow the instructions in the
Countermeasure.
 General operation
Phenomenon
The equipment does not
work at all.
The button does not
respond to my operation.
The LCD screen is too
light/dark.
A message is displayed on
the LCD screen.
"SAVING ENERGY"
appears on the LCD
screen.
The LCD screen is dim.
Copy functions cannot be
set.
The equipment is not
recognized when it is
connected to a PC using a
USB cable.
 Toner-related items
Phenomenon
"TONER IS LOW" appears
on the LCD screen.
"TONER EMPTY" appears
on the LCD screen.
"ERROR : TONER"
appears on the LCD
screen.
"TONER IS LOW" does not
appear on the LCD screen,
although toner is nearly
empty.
174

Before Calling Service Technician

Usual cause
The power is not turned
ON.
The power cable is not
plugged in securely.
It has been a short time
since the power was
turned ON.
The contrast of the LCD
screen is not adjusted
properly.
The equipment has
detected an error status.
The equipment is in the
low power mode.
The equipment is in the
sleep mode.
Some copy functions that
cannot be set
simultaneously with others
have been set.
The cable is not support
the USB2.0 Hi-Speed.
The equipment is
connected via a USB hub.
Usual cause
Toner is running out.
Toner has run out.
The toner cartridge is not
installed, or it is installed
incorrectly.
The recommended toner
cartridge is not being used.
The recommended toner
cartridge is not being used.
Countermeasure
Turn ON the power of the equipment.
Plug in the power cable securely.
Wait for the completion of warm-up and then try
again.
Adjust the contrast.
 P.144 "User Functions Menu List"
See the meaning of the message referring to the
listing below.
 P.160 "When This Message Appears"
Press any button on the control panel to cancel
this mode. Copying is enabled in the low power
mode.
 P.18 "Saving energy when not in use - Energy
saving mode -"
Press any button on the control panel to cancel
this mode.
 P.18 "Saving energy when not in use - Energy
saving mode -"
Some copy functions cannot be set together with
others.
 P.186 "Copying Function Combination Matrix"
Use a USB2.0 Hi-Speed certified cable.
Connect the equipment with a PC directly by a
USB cable.
Countermeasure
There is still a little toner remaining in the toner
cartridge. Do not replace the toner cartridge until
"TONER EMPTY" appears on the LCD screen.
Replace the toner cartridge with a new one.
Install the toner cartridge correctly.
If you are using a toner cartridge other than the
one we recommend, the equipment may not be
able to detect whether it is installed or not. For
details of the recommended toner cartridge, refer
to the Safety Information.
For details of the recommended toner cartridge,
refer to the Safety Information.