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Troubleshooting
12.3 Further installation prevented
12.4 SIM not inserted
12.5 Failed to connect to the LTE network
12.6 Cannot attach to LTE network due to
12.7 The receiver cannot be installed at this
102
See section
12.7
for information about installing a Nokia FastMile 4G Receiver
outside its registered location.
The system will prevent further installation of the Nokia FastMile 4G Receiver after
the initial installation is completed for a Nokia FastMile 4G Receiver that is managed
by the Nokia Altiplano FastMile Controller.
If the SIM is not in place in the Nokia FastMile 4G Receiver, insert or re-insert the
SIM in the Nokia FastMile 4G Receiver while it is not connected to power.
If the Nokia FastMile 4G Receiver is not able to connect to the LTE network, check
the LTE signal strength through the Nokia Wireless app.
hardware mismatch
This issue can be due to E-UTRA band support mismatch between the Nokia
FastMile 4G Receiver and LTE network because the Nokia FastMile 4G Receiver is
not the correct model for the E-UTRA band of the LTE network.
Check the models listed in the Product Overview document to see if the model you
are installing supports the E-UTRA band of the LTE network. If there is a mismatch,
change the Nokia FastMile 4G Receiver to a model that supports the E-UTRA band
of the LTE network. If the model is correct, contact operator.
position
This issue is due to the location of Nokia Fastmile 4G Receiver that is being installed
is too far away from the recommended location. The recommended location is the
location for the Nokia Fastmile 4G Receiver that has been configured through the
Nokia Alitplano FastMile Controller.
In order to overcome this issue, move the Nokia FastMile 4G Receiver closer to the
recommended location. Press the Retry button to continue.
3TG-00387-ABBA-TCZZA
Nokia FastMile 4G Receiver Installation Guide
Issue: 01
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