Troubleshooting - Krups Intuition Preference EA87 Series Manual

Coffee Is your coffee too hot? You can use this function to reduce the temperature. The machine has three
temperature temperature settings for your coffee drinks.
Water
Do you always drink the same tea and want to set the water temperature? This function is for you!
temperature
The machine has three temperature settings for your hot water.
Turns off the 'No beans' function. This function indicates a lack of coffee beans in the container and
Type of coffee
resumes a recipe which is in progress. See the GRINDER paragraph.
Resetting clears your preferences and settings and restores the default settings.
Factory reset
Your favourites will also be deleted.

TROUBLESHOOTING

OPERATION
1. The machine has a fault, the software is frozen OR the machine has a malfunction.
Turn off and unplug the machine, remove the filter cartridge, wait one minute and then restart the machine. Press and hold
the ON/OFF button for at least three seconds to start the machine.
2. The appliance does not turn on after pressing the ON/OFF button (for at least three seconds).
Check the fuses and the electrical power socket. Check that the plug is correctly inserted into the socket.
3. A power failure has occurred during a cycle.
The device will reset automatically when it turns back on.
4. The grinder is running empty.
This is normal if it is occasional and there are no or few coffee beans left. It can run empty for up to ten seconds to determine
its consumption and ensure that it is working properly.
There are still coffee beans in the container:
. The coffee may be too oily and is not drawn into the machine properly. You can try encouraging the beans to fall and see if
it works again. However, we recommend changing the coffee (see the bean type function).
. It is my usual coffee that has worked well up until now: please contact your contact KRUPS Consumer Service.
USE
1. The grinder makes an abnormal noise.
There are most probably foreign bodies in the grinder. Try to clear it with a vacuum cleaner, otherwise contact your KRUPS
Consumer Service.
2. There is water under the appliance.
Before removing the drip tray, wait for 15 seconds after the coffee has flowed so that the machine finishes its cycle correctly.
Check that the drip tray is positioned properly on the machine. It must always be in place even when the machine is not in use.
Check that the drip tray is not full.
3. The adjustment button for the grinding fineness is difficult to turn.
Only turn the grinding fineness adjustment button when the grinder is running.
4. The appliance has not produced any coffee.
An incident has been detected during preparation.
The appliance resets automatically and is ready for a new cycle.
5. You have used ground coffee instead of coffee beans.
Use your vacuum cleaner to clear the ground coffee from the bean container.
6. Water flows from the coffee nozzles when the machine is stopped.
This is normal. This is an automatic rinse to clean the coffee nozzles and prevent them from getting clogged.
STEAM AND MILK
1. The milk flow from your machine appears to be partially or completely blocked.
An alert message will appear on the screen if the nozzle is blocked. Clean the «One Touch Cappuccino» block.
Refer to point 5 earlier in the instructions. MANUAL DEEP CLEANING OF THE MILK DISTRIBUTION SYSTEM –
5 MIN, or see the tutorial stored in your machine "Cleaning the milk nozzle".
2. No steam comes out.
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a. During the first use of a steam cycle, if no steam comes out correctly:
Check that the hole in the tip is not clogged. See section above: "The steam nozzle of your machine appears to be partially
or completely clogged".
Carry out the following protocol once and only once:
Empty the water tank and temporarily remove the Claris Aqua Filter System cartridge. Fill the tank with mineral water
high in calcium ( > 100 mg/L) and make successive steam cycles (5 to 10 cycles) in a container until a continuous jet of
steam is obtained. Put the cartridge back in the tank.
b. The steam nozzle had already worked:
Check that the hole in the tip is not clogged. See section above: "The steam nozzle of your machine appears to be partially
or completely clogged".
If after performing the above steps, the steam Nozzle still doesn't work, please contact KRUPS Consumer Service.
3. Steam escapes from the grid of the drip tray.
Depending on the type of preparation, steam may escape from the grid of the drip tray.
4. Steam appears under the bean container lid.
Check that the cleaning tablet funnel under the cover (L) is closed.
MAINTENANCE
1. The machine does not request descaling.
The descaling cycle is requested following preparation of a large number of milky or hot water-based drinks. If you only
make coffee, descaling will not be required frequently.
2. Some grounds are in the drip tray.
A small amount of ground coffee can get into the drip tray. The machine is designed to clear any excess ground coffee so
that the percolation area remains clean.
3. The Intuitive Light Indicator remains lit after you have emptied the coffee grounds collector.
Refitting the coffee grounds collector.
4. After filling the water container, the Intuitive Light Indicator stays on.
Check the container is positioned correctly in the appliance.
The floats at the bottom of the tank must move freely. Check and dislodge the floats if necessary.
DRINKS
1. The coffee flows too slowly.
Turn the grinding fineness button to the right for a coarser grind (depending on the type of coffee used).
Perform one or several rinse cycles.
Change the Claris Aqua Filter System cartridge.
2. The coffee is too light or not full-bodied enough.
Check that the bean container contains coffee and that it is moving down correctly.
Avoid using oily, caramelised or flavoured coffees that may not be drawn into the machine correctly.
Decrease the preparation volume and increase the strength using the coffee strength function. Turn the grinding fineness
button to the left for a finer grind. Make your drink in two cycles using the two-cup function.
3. The Espresso or coffee is not hot enough.
Increase the coffee temperature in the machine settings. Heat the cup by rinsing it in hot water before preparing the drink.
Perform a coffee system rinse before starting your coffee. A coffee rinse on start function can be activated in settings/auto-
rinse.
4. Clean water flows through the coffee nozzles before each coffee.
At the start of the recipe, there is a pre-infusion of coffee which can cause a small amount of water to flow from the coffee
nozzles.
If one of the problems outlined in the table persists, contact KRUPS Consumer Service.
!
Important: Manufacturer:
SAS GSM
Rue Saint-Léonard F-53104 Mayenne
France
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