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22
C
4: T
HAPTER
ROUBLESHOOTING AND
If you are using a cable line splitter so that you can
connect the cable modem and a television at the same
time, try removing the splitter and reconnecting your
cables so that your cable modem is connected directly
to your cable wall jack. Then try reconnecting to your
Broadband Service Provider.
If you installed via a network interface card (NIC), try the
following. Right-click the My Computer icon on your
desktop. Then click Properties. Click the Device
Manager tab and look for a yellow exclamation point or
red X over your NIC in the "Network adapters" field. If
you see either, you have an IRQ conflict. Click on your
NIC card's description to highlight it and then click
Remove. Then double-click Computer. A list of used
IRQs appears. If all of the IRQs between 0 and 15 are in
use, you will need to remove a device to free an IRQ for
your NIC before you can reinstall it (by restarting your
computer).
The Cable Status LED never stops blinking.
The signal from your cable company's equipment may be
too weak or the cable line may not be properly attached to
the modem. If the cable line is properly connected to the
modem, call your cable company to verify whether or not a
weak signal may be the problem.
All of LEDs on the front of my modem look right, but I still
can't access the Internet.
If the "Cable Modem Power," "Cable Modem Status,"
and "PC Link Status" LEDs are on but not blinking, your
cable modem is operating properly. Try shutting down
and powering off your computer and then turning it
back on. This will cause your computer to re-establish
communications with your cable company's computer.
Press the reset button on the back of your cable
modem. You will need to use a fine-tipped instrument
(such as the tip of a ball-point pen) to press the button.
Push the button until you feel it click. Then try
reconnecting to your Broadband Service Provider (BSP).
S
R
UPPORT
ESOURCES
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