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32
C
HAPTER
The Cable Status LED never stops blinking.
The signal from your cable company's equipment may be
too weak or the cable line may not be properly attached to
the cable modem. If the cable line is properly connected to
the cable modem, call your cable company to verify
whether or not a weak signal may be the problem.
All of the LEDs on the front of my cable modem look right, but
I still cannot access the Internet.
If the cable modem's LEDs look right, but you cannot
access the Internet, try these solutions:
4: T
ROUBLESHOOTING AND
troubleshooting information. If you installed the cable
modem via an active USB port, refer to your computer's
documentation to verify that you have USB enabled on
your computer.
Make sure that TCP/IP is the default protocol in use by
your system. See the section titled "Configuring the
TCP/IP Protocol" on page 5 for more information.
If you are using a cable line splitter so that you can
connect the cable modem and a television at the same
time, try removing the splitter and reconnecting your
cables so that your cable modem is connected directly
to your cable wall jack.
If you installed via a network interface card (NIC)
Right-click the My Computer icon on your desktop.
Click Properties.
Click the Device Manager tab and look for a yellow
exclamation point or red X over your NIC in the
Network adapters field. If either are there, you have
an IRQ conflict.
Click on your NIC's description to highlight it and
then click Remove.
Double-click Computer. A list of used IRQs appears.
If all of the IRQs between 0 and 15 are in use, you
must remove a device to free an IRQ for your NIC
before you can reinstall it (by restarting your
computer).
If the Cable Modem Power, Cable Modem Status, and
PC Link Status LEDs are on but not blinking, your cable
S
R
UPPORT
ESOURCES
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