Related Manuals for 3Com OfficeConnect 3CR29210
Summary of Contents for 3Com OfficeConnect 3CR29210
- Page 1 Part No. 10042862 Published January 2001 OfficeConnect Cable Modem External Getting Started Guide...
- Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
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Page 3: Table Of Contents
Cable Modem Features Contacting Your Local Cable Provider Preparing Your Workspace You Will Need These Items 3Com-Supplied Items Customer- and Service Provider-Supplied Items Configuring the TCP/IP Protocol Configuring the TCP/IP Protocol on a Windows PC Configuring the TCP/IP Protocol on a Macintosh... - Page 4 Support Resources World Wide Web 90-Day Free Installation Support Technical Support Hotline If You Are Still Having Problems If You Need to Return the Cable Modem to 3Com EGULATORY NFORMATION AND Manufacturer's Declaration of Conformity Part 15 FCC Class B Statement...
- Page 5 MOUNTING EMPLATE...
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Page 7: Before You Begin
Introduction You have just purchased a cable modem featuring a pioneering new technology, making Internet access possible at speeds previously only imagined. This external cable modem is one part of a comprehensive communications system that uses the cable television network to deliver high-speed data to your computer. Data is requested and sent over the cable television network at up to 38 megabits per second (Mbps). -
Page 8: Contacting Your Local Cable Provider
Plug and Play operation ensures easy set up and installation. DOCSIS-compliance ensures interoperability with DOCSIS-compliant cable suppliers. 3Com’s extensive technical support organization provides you with the quick answers you need to connect to the Internet. * NOTE: Please note that the following factors affect the... - Page 9 Internet access service. You should immediately consult your cable company and place of purchase to determine which 3Com cable modem to use. You can also visit the following URL for additional information: http://www.3com.com/cablemodem 2 Your cable provider has set up your cable Internet access account.
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Page 10: Preparing Your Workspace
Allow for airflow around the cable modem. Do not stack anything on top of the cable modem. (See the instructions on page 25 concerning stacking this cable modem with other 3Com OfficeConnect products.) Verify that the temperature in the room where the cable modem will be operating is between 0 and 40°C (32... -
Page 11: Customer- And Service Provider-Supplied Items
Cable Connections This Getting Started Guide Customer- and Service Provider-Supplied Items Verify that you have these items available: FOR ETHERNET INSTALLATION: A PC running Windows later) A Macintosh later) A network interface card (NIC) or active Ethernet port FOR USB INSTALLATION: A PC running Windows 98 operating system (or later) An active USB port installed in your computer... - Page 12 1: B HAPTER EFORE To configure TCP/IP on a Windows PC: 1 Right-click the Network Neighborhood icon on your desktop and then click Properties. 2 A list of installed network components appears. Look for the TCP/IP entry. The TCP/IP entry might be followed by an arrow and a description of the NIC hardware device or USB network interface installed in your computer.
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Page 13: Configuring The Tcp/Ip Protocol On A Macintosh
8 Windows asks you if you would like to restart your computer. Click No. 9 Right-click the Network Neighborhood icon on your desktop. 10 Click Properties in the drop-down menu that appears. 11 Double-click the TCP/IP --> entry in the Configuration menu. - Page 14 1: B HAPTER EFORE device are installed on your system. Many Macintosh computers have Ethernet devices installed at the factory. To configure TCP/IP on a Macintosh: 1 Click the Apple® icon in the Finder™ and select Control Panels and then TCP/IP. The TCP/IP screen appears.
- Page 15 4 Click the selector arrows to the right of the Configure: drop down menu and select Using DHCP Server. Then click Options... The TCP/IP Options screen appears. Note: In some cases, the Load only when needed checkbox does not appear. If it is visible, make sure that the box is not checked.
- Page 16 1: B HAPTER EFORE 7 Ensure there is an address listed in the Hardware address: field, and click OK. If you have made any changes, you are prompted to save the settings. Click OK to save the settings and exit. EGIN...
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Page 17: Hardware And Software Installation
NOTE: Before installing your cable modem, write its serial number in the space provided below. The serial number is located on the cable modem’s box. It begins with “HBPK” followed by the last 6 digits of your Ethernet address. (The complete Ethernet address is located on the white sticker on the back of the cable modem.) If you need to call our customer support line, a representative will ask you for this... -
Page 18: Ethernet Installation
2: H HAPTER ARDWARE AND Ethernet Installation Your cable modem supports Ethernet service.To install the cable modem using an Ethernet connection: 1 Connect the cable line to the cable modem’s CATV cable connector. Be careful not to bend the wire in the center of the cable line when you connect it to the cable modem. - Page 19 Connecting the Cable Modem to Your Computer as well as the cable modem, you will need a cable line splitter (not included). c Connect one end of the USB cable line to the cable modem’s USB port and the other end to the USB port on the computer.
- Page 20 2: H HAPTER ARDWARE AND 7 If Windows finds an updated driver, select The updated driver (Recommended) and click Next. 8 Click Next. The computer automatically copies the necessary driver files from the CD. The computer finishes copying the driver files and prompts you to insert the Windows 98 CD into the CD-ROM drive.
- Page 21 Connecting the Cable Modem to Your Computer The computer automatically copies the necessary system files. 10 Click Finish after the computer has copied the necessary files. The System Settings Change dialog box appears. 11 Click Yes to restart the computer. 12 Verify that the cable modem is operating properly.
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Page 22: Windows Me Operating System
2 Click Windows Start and select Settings. 3 Click Control Panel. 4 Double-click Add/Remove Programs. 5 Select 3Com OfficeConnect Cable Modem. Make sure you have selected the software you want to delete. If you accidentally select the wrong software and click Add/Remove, Windows deletes the software and you will have to re-install it. - Page 23 Connecting the Cable Modem to Your Computer c Plug the cable modem’s power adapter into a wall outlet or surge protector and into the cable modem’s power jack. 2 Power on the computer. Windows detects the cable modem. The Found New Hardware screen appears.
- Page 24 2: H HAPTER ARDWARE AND 5 The computer automatically copies the necessary driver files from the CD. 6 Click Finish after the computer has copied the necessary files. The System Settings Change dialog box opens. 7 Click Yes to restart the computer. 8 Verify that the cable modem is operating properly.
- Page 25 2 Click Windows Start and select Settings. 3 Click Control Panel. 4 Double-click Add/Remove Programs. 5 Select 3Com HomeConnect Cable Modem External with USB. Make sure you have selected the software you want to delete. If you accidentally select the wrong software and click Add/Remove, Windows deletes the software and you will have to re-install it.
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Page 26: Windows 2000 Operating System
2: H HAPTER ARDWARE AND Select Restart the Computer and click Yes to restart the computer. Windows 2000 Operating System To use the USB port with Windows 2000: 1 Make the following connections: a Connect the cable line to the cable modem’s CATV cable connector. - Page 27 Connecting the Cable Modem to Your Computer 3 Insert the included Cable Connections CD into the CD-ROM drive and Click Next. 4 Select Search for a suitable driver for my device (recommended) and click Next. 5 Check the CD-ROM drives check box and click Next to search for the necessary driver files.
- Page 28 8 Select Uninstall a device. Choose this option to permanently uninstall a device and its driver. 9 Click Next. 10 Select 3Com OfficeConnect Cable Modem and click Next. 11 Verify that you have selected 3Com OfficeConnect Cable Modem then select Yes, I want to uninstall this device.
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Page 29: Wall-Mount Installation
Wall-Mount Installation The bottom panel of the cable modem has two raised brackets with slots, as shown in the following illustration, which enable you to mount the cable modem to a wall. mounting holes These slots fit over the heads of wall-mounting screws to secure the cable modem to the wall. -
Page 30: Desktop Installation
2: H HAPTER ARDWARE AND T I O r u c p l a I N S n s t T e m i c i t i n g b a s s , s o u n f o r t i o n l l - m r s i... -
Page 31: Officeconnect Stacking Installation
3 Attach the rubber feet to the marked areas at each corner of the underside of your cable modem. OfficeConnect Stacking Installation If you already own 3Com OfficeConnect products, you can use the four stacking clips supplied with those products to neatly and securely stack your cable modem with the other OfficeConnect products. -
Page 32: Connection Illustration
2: H HAPTER ARDWARE AND OFTWARE NSTALLATION Connection Illustration Use this illustration when connecting your cable modem. -
Page 33: Cable Modem Operation
Cable Modem Operation Overview When your cable modem is properly installed and the power supply is connected to AC power, it automatically scans for the active cable modem channel from your cable company's server. When the front panel LEDs indicate the cable modem is connected to the server, simply launch your Internet or e-mail software and you're ready to work online. - Page 34 3: C HAPTER ABLE Table 1 LED STATE BLINKING RED SOLID RED SOLID GREEN 3 Cable Activity — This LED flashes red when data is transmitted to or from your cable company via the RF (cable) port. Flashing red indicates traffic. 4 PC Link Ethernet —...
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Page 35: Connectors And Switches On The Back Of Your Cable Modem
Connectors and Switches on the Back of Your Cable Modem Connectors and Switches on the Back of Your Cable Modem Here is an overview of the connectors and switches on the back of your cable modem. Cable RF Connector — This is where you connect the coaxial cable that leads to your splitter or your cable wall jack. - Page 36 3: C HAPTER ABLE ODEM PERATION...
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Page 37: Troubleshooting And
Troubleshooting I cannot access my e-mail or Internet service. If you are unable to access your e-mail or use your Internet service try these solutions and then try accessing your e-mail: Check all connections. Make sure the cable line is securely connected to the cable jack on the back of the cable modem. -
Page 38: The Cable Status Led Never Stops Blinking
4: T HAPTER ROUBLESHOOTING AND troubleshooting information. If you installed the cable modem via an active USB port, refer to your computer’s documentation to verify that you have USB enabled on your computer. Make sure that TCP/IP is the default protocol in use by your system. -
Page 39: The Cable Modem Status Light Never Stops Blinking
You can send a message to technical support by clicking Contact Us in the “Site Tools” section of this Web site. 90-Day Free Installation Support 3Com offers free installation support for this product for 90 days after purchase. Please call the following toll-free number: Support Resources http://support.3com.com... -
Page 40: Technical Support Hotline
If your dealer can't help you, contact 3Com Technical Support. When you call, specify your cable modem's serial number and the software being used. If You Need to Return the Cable Modem to 3Com Follow these instructions to return your cable modem to 3Com: 1 Contact 3Com Technical Support. - Page 41 Support Resources 1800 W. Central Ave. Mount Prospect, IL 60056...
- Page 42 4: T HAPTER ROUBLESHOOTING AND UPPORT ESOURCES...
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Page 43: Regulatory Information And Limited Warranty
3Com 3800 Golf Road Rolling Meadows, IL 60008 U.S.A. declares that the product 3Com OfficeConnect Cable Modem External conforms to the FCC's specifications: Part 15 Operation is subject to the following two conditions: (1) this device may not cause harmful electromagnetic... -
Page 44: Caution To The User
5: R HAPTER EGULATORY used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:... -
Page 45: Export Notices
Export Notices Unlawful to export from the US or Canada without an approved US Department of Commerce export license. The hardware contained in this product contains encryption software which may not be exported or transferred from the US or Canada without an approved US Department of Commerce export license. -
Page 46: Radio And Television Interference
In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications to the equipment described in this manual that are not expressly approved by 3Com could void the user's authority to operate the equipment. NFORMATION AND... -
Page 47: Vcci Statement
(90) days from the date of purchase from 3Com or its authorized reseller. 3Com warrants the media containing software against failure during the warranty period. No updates are provided. -
Page 48: Year 2000 Warranty
For any third party products listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by a “bug”... -
Page 49: Obtaining Warranty Service
1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which... -
Page 50: Limitation Of Liability
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT... -
Page 51: Governing Law
3Com Corporation Limited Warranty certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. - Page 52 5: R HAPTER EGULATORY NFORMATION AND IMITED ARRANTY...
- Page 53 3Com OfficeConnect Cable Modem External Wall-mounting Template For complete instructions, see the Getting Started Guide .
- Page 54 HAPTER MOUNTING EMPLATE...