3Com NBX 100 Installation Manual page 194

194 C 11: T
HAPTER ROUBLESHOOTING
Table 36 Troubleshooting Actions (continued)
Symptom Possible Cause
Your browser No IP connectivity
cannot connect
to the NBX
NetSet utility.
Routing problems
Invalid IP
configuration
Cannot open The CAPS LOCK key
NBX NetSet on your keyboard is
using the activated.
administrator
username and
password.
Callers on hold No music source is
do not hear connected to the
music. Call Processor.
MOH audio is
disabled.
MOH volume is set
too low.
Suggested Action
Verify that the computer you are using to
run the browser has network connectivity.
See"Establishing IP Connectivity"
page 101.
If your local IP environment includes a
proxy server, you might need to
reconfigure your browser parameters to
ignore the proxy server. See the Help for
your browser.
The system has a default IP configuration
which might need to be changed to
match your local IP environment.
Temporarily change the IP configuration
of your computer so that the subnet
configuration matches the system
configuration. Specify 255.255.255.0 as
the subnet and use IP address
192.168.1.191. After you change your
computer's IP configuration, connect to
the system and change its IP configuration
to match the IP environment of your
local network. Change your computer's
IP configuration back to its original
settings, and then connect to the NBX
NetSet utility using the new IP address.
See "Establishing IP Connectivity"
page 101 complete information.
NBX NetSet username and passwords are
case-sensitive. For example, NBX NetSet
accepts "administrator" but it rejects
"Administrator" and "ADMINISTRATOR".
See "Adding External Hardware"
page 117 for more information.
Enable MOH audio in NBX NetSet >
System Configuration > System Settings >
System-wide. See "Connecting a
Music-on-Hold (MOH) Input Device"
page 118.
Adjust the MOH volume on the device
that is providing audio to the NBX system.
The audio input should be max 2V peak to
peak.
on
on
on
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