Epygi QX Series Administrator's Manual
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Epygi QX Series Administrator's Manual

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Administrator's Guide
Manual II:
Edition 1, October 2014
SW Release 6.0.1 and higher

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  • Page 1 Administrator’s Guide Manual II: Edition 1, October 2014 SW Release 6.0.1 and higher...
  • Page 2 This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power sources such as a power line, telephone line or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center;...
  • Page 3 Music on Hold Copyright provided to Epygi Technologies, LTD. The recording is royalty free. You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for Compliance with Laws compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

  • Page 4: Table Of Contents

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Manual I: see Installation Guide Table of Contents Step-by-step guide to install and configure QX Gateway basically. Manual II: Administrator's Guide About this Administrator's Guide ....................................8 Administrator’s Main Page – Dashboard..............................................9 QX Gateway’s Graphical Interface ....................................9 Administrator’s Menus ........................................
  • Page 5 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide General Settings ...................................................... 67 SIP Parameters ......................................................67 RTP Parameters ...................................................... 68 STUN Parameters ....................................................69 NAT Exclusion ......................................................69 RTP Settings ........................................................70 SIP Settings ........................................................71 SIP Aliases ......................................................... 72 TLS Certificates......................................................72 Advanced Settings ......................................................
  • Page 6 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide System Status ......................................................103 General Information ..................................................103 Network Status ....................................................103 Lines Status ...................................................... 103 Memory Status ....................................................104 Hardware Status .................................................... 104 SIP Registration Status ................................................104 Events 105 System Events ....................................................... 105 Event Settings .......................................................
  • Page 7 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Administrator Settings .................................................... 139 Appendix: System Default Values .....................................139 Extension Settings ..................................................... 143 Appendix: Glossary ........................................145 Appendix: Software License Agreement .................................150 QXFXO4/QXISDN4/QXE1T1/QXFXS24; (SW Version 6.0.x)

  • Page 8: About This Administrator's Guide

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide About this Administrator's Guide The QX Gateway Manual is divided into two parts: gives step-by-step instructions to provision the QX Gateway and configure the phone extensions with the Epygi SIP Server. After successfully • Manual I: Installation Guide configuring the QX Gateway, users will be able to make SIP phone calls to remote QX devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.

  • Page 9: Qx Gateway's Graphical Interface

    Administrator’s Main Page – Dashboard When the administrator logs in, the Epygi QX Management page is displayed with a table of active calls (including information about call peers, call duration and start time) at the startup. The number of total active calls is displayed belowthe table.

  • Page 10: Administrator's Menus

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Administrator’s Menus Setup Menu The Setup Menu consists of the following sections: • − System (LAN) Basic Setup − Internet (WAN) − Date and Time − Email (SMTP) Short Text Messaging (SMS) − • System Security •...

  • Page 11: Basic Setup

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Basic Setup System (LAN) – System Configuration Wizard The System Configuration Wizard allows the administrator to define the Gateway’s Local Area Network settings and to specify regional configuration settings to make QX Gateway operational in its LAN. The System Configuration Wizard MUST be run upon Gateway's first startup to make sure that it works properly in its network environment.

  • Page 12: Internet (Wan) - Internet Configuration Wizard

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Regional Settings and Preferences are used to select settings specific to the location of the QX Gateway. This is important for the functionality of the voice subsystem. The Regional Settings and Preferences page has two drop down lists to select the Your Locale (location) and a corresponding Timezone.
  • Page 13 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Uplink Configuration page allows you to select the QX Gateway‘s WAN interface connection type and its bandwidth settings. These settings will make QX Gateway available to the external network. Depending on the Uplink Interface Protocol selection, the page following the Uplink Configuration page is different.

  • Page 14: Needed Bandwidth For Ip Calls

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The WAN Interface Configuration page may be used to modify the MAC address of the QX Gateway. This might be necessary if the ISP (Internet Service Provider) requires a specified MAC address, for example, for authentication. This page offers the following components: MAC Address Assignment manipulation radio-buttons: This Device turns to the default MAC address of the QX.

  • Page 15: Date And Time Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Required Bandwidth for Encrypted Packets when a VPN is used: Packet Needed bandwidth in kbit/s using the Codecs: Size in G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a iLBC-13.33 G.722 G.722.1 msec. Date and Time Settings The Date and Time page provides information about the current system time and date. The settings may be updated through the international time and date servers.

  • Page 16: System Mail Settings - Email (Smtp)

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide System Mail Settings – Email (SMTP) The Email (SMTP) page allows you to send warnings automatically about the board status or problems to the administrator. System events that require email notification are selected on the Event Settings page.

  • Page 17: System Security

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Enable SMS Service enables the SMS service on the Gateway. User Name and Password text fields require the authentication settings of the SMS server. SMS Sender Address requires the source address for the Gateway notification SMS. The address defined in this field will be seen in the “From”...

  • Page 18: Language Pack

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The System Security Management page includes the following components: The Security Level table - allows selecting the Security Level defining requirements to the IP Lines' password strength and the Security Report granularity. The security levels are as follows: Low - There are no specific restrictions on the strength of the saved password.

  • Page 19: Extensions Menu

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Extensions Menu The Extensions menu allows you to configure the following settings: • − Add Extension Extensions • Recordings • Authorized Phones Fig.II- 16: Extensions Menu page QXFXO4/QXISDN4/QXE1T1/QXFXS24; (SW Version 6.0.x)

  • Page 20: Extensions Management

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Extensions Management The Extensions Management page is used to create a variety of extensions and auto attendants on the QX Gateway. From this page, by clicking on the user extension, the Administrator can go to the extension settings pages. When this page is accessed for the first time after the QX Gateway’s initial boot-up or the default configuration settings restore, an intermediate page is displayed.

  • Page 21: Add Extension

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The following columns are present in the table: Extension - lists user or attendant extensions on the QX. This number is used for internal PBX calls. Display Name - indicates an optional display name to identify the caller. •...

  • Page 22: User Extension Settings

    SIP Server indicates the address of the SIP server. The field is not limited regarding symbol usage or length. It can be either an IP address such as 192.168.0.26 or a host address such as sip.epygi.com. SIP Port indicates the port number to connect to the SIP server. The SIP server port may only contain digit values, otherwise the error message “SIP Server Port is incorrect”...
  • Page 23 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Registration on SIP Server enables the SIP server registration option. If the extension has already been registered on an SIP server, its IP address will be displayed in brackets. If the ITSP does not require each DID to uniquely register to the external SIP server, then only enter the DID number in the User Name/DID Number field.

  • Page 24: Attendant Extension Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Use External Voice Mail – enables the Voice Mail service for the corresponding extension and is used to define a remote • Voice Mail Server as a location for the Voice Mails. In this case recorded voice mails will be collected on the remote server.
  • Page 25 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide This group is used to select between default and custom attendant functionality scenarios. 2. Attendant Scenario The Default manipulation radio button selection enables the following components: The Send AA Digits to Routing Table checkbox selection switches the Auto Attendant to the routing •...
  • Page 26 The Upload VXML Scenario File indicates the file name used to upload a new scenario file. The uploaded file needs to be in EpygiXML format (the coding standard can be found at Epygi Technical Support) and is restricted to a 20KB file size. Choose File opens the file chooser window •...

  • Page 27: Extension Codecs

    Enable T.38 FAX enables the T.38 codec support of FAX transmission for incoming unified FAX messages (fax to mailbox) and remote IP devices connected to Epygi unit via routing rules which using the target extension user settings (UES). Enable Pass Through FAX enables the G.711 codec support for incoming unified FAX messages and IP devices connected to the attached IP line.

  • Page 28: Upload Universal Extension Recordings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Secure RTP Settings are used to configure secure voice over IP communication on the QX. The SRTP Policy drop down list is used to select the secure IP connection policy. For IP phones, the following options are available: Make and accept only secure calls - only the secure calls will be generated and accepted.
  • Page 29 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Authorized Phones Database - Add Entry page offers two groups of input options: The Call Type drop down list includes possible incoming call Caller Settings types (PSTN, SIP or Auto). In SIP, the caller connects QX through a SIP server and PSTN means the caller is a PSTN user.

  • Page 30: Call Back Services

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Call Back Services With Call Back service, callers can save a call charge when calling to and through QX. QX provides the possibility of creating a list of those trusted callers that are allowed to make free of charge calls to QX's Auto Attendant or through its Call Relay menu to the third party SIP or PSTN destination. Two types of Call Back services are available on the QX: Pre-configured Call Back and Remote Call Back Configuration.

  • Page 31: Interfaces Menu

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Interfaces Menu The Interfaces menu allows you to configure the following settings: For QXFXS24 Gateways: • General Operation Mode • − FXS (On-board) Line Settings FXS Lines − Diagnostic Loopback For QXFXO4, QXE1T1 and QXISDN4 Gateways: •...

  • Page 32: General Operation Mode

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide General Operation Mode The General Operation Mode page provides the option of setting up a corresponding mode for the QXFXS24 gateway. The General Operation Mode radio buttons are as follows: The Stand-alone mode selection configured the device manually from its own GUI.

  • Page 33: Diagnostic Loopback

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide A group of Remote Party Disconnect Indication parameters are used to configure the private PBX attached to the QXFXS24 FXS port. The Enable Busy Tone Indication checkbox enables a busy tone transmission to the FXS port when the remote party being called is disconnected. The Busy Tone Duration drop down list is used to select the period (in seconds) when a busy tone will be transmitted to the FXS port.

  • Page 34: Fxo Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The FXS Lines Loopback table lists all the FXS lines on the QX along with their loopback parameters (Loopback State and Loopback Timeout). The Edit functional link leads to the FXS Lines Loopback Settings - Edit Entry page where Loopback Timeout (in seconds) may be configured for one or more selected FXS line(s).

  • Page 35: E1/T1 Trunk Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Route incoming FXO Call to manipulation radio buttons group allows you to define the destination where incoming calls addressed to the corresponding FXO line will be forwarded to. Extension – this selection allows you to choose the local PBX user or auto attendant extension to forward calls.
  • Page 36 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Trunk – Edit Entry page consists of the following components: The Interface Type drop down list gives an option to choose between E1/T1 User and Network interface configuration. The Signaling Type drop down list allows selection of CAS (Channel Associated Signaling) or CCS (Common Channel Signaling) signaling types.
  • Page 37 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide CAS Signaling Wizard – Page 1 allows to configure signaling type settings and consists of following components: Allowed Call Type is used to select the allowed call directions: incoming, outgoing or both. Signaling Type allows selecting the CAS signaling type. R2 signaling (compelled and non-compelled) can be used with an E1 interface both in User and Network modes.
  • Page 38 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide CAS Signaling Wizard – Page 3 allows to set the destination for incoming calls to be routed to and to enable Cut Through and Automat Ringing Down services for signaling different from R2 (all types). Route Incoming Call to drop down appears when Both incoming and outgoing calls or Incoming calls only is selected from the Allowed Call Type list and allows selecting the destination where...
  • Page 39 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Dialing Delay Timeout text field is used to define a timeout (in a range from 0 to 2000 milliseconds) before injecting dialed digits. Timeout specially refers to R2 DTMF signaling. Incoming DNIS Size text field indicates the number of received digits (in a range from 0 to 255) required to establish a call.
  • Page 40 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Non Automat checkbox switches to non-automatic Terminal Endpoint Identifier (TEI) searching and enables the TEI Address text field that requires a TEI number (digit values from 0 to 63) for connection establishment between CO and E1/T1 client. In automatic mode, an E1/T1 connection will be established on the first available TEI, while in non-automatic mode a specific TEI may be reserved for the connection.
  • Page 41 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The B Channel link leads to the Signaling Type CCS – B Channel Settings page where available timeslots may be enabled/disabled for the voice transfer and echo cancellation feature may be configured. The Force Update option can be optionally used to apply new settings immediately.
  • Page 42 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Switch Type is another configuration parameter that depends on the Service Provider when acting in the User mode and the private PBX capabilities when acting in the Network mode. The Generate Progress Tone to PSTN/PBX drop-down list contains the options for sending progress (ring-back) tone to callers from the PSTN/PBX. The following options are available in the list: None configures the system to send ALERT messages without the Progress Indicator information element (IE).
  • Page 43 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide TEI Value – the actual TEI assigned. L2 State – the state of the TEI assignment. • Information Frame - signaling packets for call initiation and termination. • Receive Ready - controlling packets during E1/T1 link is up. •...

  • Page 44: Incoming Interdigit Service

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Incoming Interdigit Service The Incoming Interdigit Service is used to configure E1/T1 dial plan for the incoming calls from CO/PBX to the QX. This service allows you to speed up the call establishment procedure by detecting the prefix. The calls will be speed up by the timeout defined in the Incoming Digits Timeout text field. When the system detects incoming dialed number starting with any of the prefixes listed in the Incoming Interdigit Service table, it will wait for the rest of the digits, as specified for the corresponding...
  • Page 45 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Interface Type drop down list allows you to select between the User and the Network interfaces. If the ISDN port of the QX is connected to the CO then User interface type should be selected. If the ISDN port of the QX is connected to the PBX then Network interface type should be selected (in that case QX acts as a CO for that PBX).
  • Page 46 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The fields in the MSN Number column require the MSN numbers allocated to the QX. At least one MSN number should be defined in this page. The system displays an error message if the same MSN Please Note: number is used twice in this page.
  • Page 47 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The T302 Timer text field requires the value for the T302 ISDN L3 Timers: timer in milliseconds (digit values from 0 to 15000). It • indicates that the time frame system is waiting for a digit to be dialed.
  • Page 48 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide When Generate Progress Tone to PSTN/PBX checkbox is selected, QX generates ring tones to callers during ISDN call dialing. This feature is mainly applicable to 2-stage dialing mode. Enable CLIR Service checkbox selection enables Calling Line Identification Restriction (CLIR) service which displays the incoming caller ID only if Presentation Indication is allowed on the remote side.
  • Page 49 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The ISDN Trunk Status page provides the following information about the selected trunk state: Link displays the ISDN link state: up or down. Frame Synchronization displays the signal synchronization state in the trunk: Yes or No. HDLC Receive shows the number of packets received in HDLC (High-level Data Link Control) format.

  • Page 50: Pstn Lines Sharing

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide ISDN trunk statistics are not displayed on this page at first, but the page is automatically refreshed every 10 minutes. Statistics collected from that time, as well as the last resetting of the counter, will be displayed there. System Uptime, Current System Time and Last Time Cleared (last time ISDN statistics has been cleared) are displayed at the bottom of the page.

  • Page 51: Telephony Menu

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Telephony Menu The Telephony menu allows you to configure the following settings: • VoIP Carrier Wizard • − Call Routing Call Routing Table − Local AAA Table − Global Speed Dial Directory − SIP Tunnel Settings •...

  • Page 52: Voip Carrier Wizard

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide VoIP Carrier Wizard The VoIP Carrier Wizard (available only for QXFXO4, QXISDN4 and QXE1T1 gateways) is used to define access codes for available VoIP Carrier accounts which will particularly allow you to reach users over IP-PSTN providers or to call to the peers registered on the certain SIP servers by dialing simple digit combinations.

  • Page 53: Call Routing Table

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Send Keep-alive Messages to Proxy enables the SIP registration server accessibility to the verification mechanism. Timeout indicates the timeout between two attempts of SIP registration server accessibility verification. If a reply is not received from the primary SIP server within this timeout, the secondary SIP server will be contacted.
  • Page 54 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Defining patterns in the Call Routing Table avoids registering QX at the routing management server and gives you an option to establish a direct connection to the destination or to use a SIP server for call routing. The alternating Show Detailed View and Show Brief View buttons are used to display entries in the Call Routing table in detailed and brief views correspondingly.
  • Page 55 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide number from its 3 digit and up to the end will be applied as a prefix. This tag can be used in combination with other digits at the beginning or at the end, as well as with wildcards. The syntax aaa,,,bbb in the Prefix field allows for two-stage dialing.
  • Page 56 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The second page of the Call Routing Wizard offers different components depending on the Destination Type selected on the previous page. Use Extension Settings drop down list is applicable to SIP and IP- PSTN destination types and allows you to select the extension (also Auto Attendant) on behalf of the call that will be placed.
  • Page 57 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The RADIUS Accounting checkbox is accessible when the RADIUS Client is enabled. With this checkbox selected, no authentication will take place, but CDRs (call detail reports) of the calls made through this routing record will be sent to the RADIUS server. This checkbox selection enables the •...
  • Page 58 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Any Port (Network)@Any - any shared ISDN trunks running in Network mode. ISDN Trunk@ipaddress - shared ISDN trunks on the selected gateway (where ipaddress is the IP address of the ISDN gateway that shares its ISDN •...
  • Page 59 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide This page provides selection between Typical and Custom date/time rule definitions. The Typical selection contains the following group of radio buttons that are used to select the frequency of the corresponding routing pattern that is to take place: Weekly –...

  • Page 60: Call Routing

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Call Routing Wizard – Tracing/Debug Options page appears if the Set Tracing / Debug Options on This Rule checkbox was previously enabled on Page 1 of the Local Call Routing Wizard. It will require information about the tracing/debug options.

  • Page 61: Global Speed Dial Directory

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Authentication by Caller ID – this selection is used to set the authentication based on the caller’s phone number (which is • considered to be automatically detected). The Phone Number/SIP User Name text field requires the caller’s phone number or the SIP username.

  • Page 62: Allowed Characters And Wildcards

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Enable the Set Overall Calling Time Limit checkbox if the overall duration of the calls placed with the selected routing rule should be defined. Enable the Set Tracing / Debug Options on This Rule checkbox, if the tracing/debug options should be defined. Press Next.

  • Page 63: Best Matching Algorithm

    Call Routing table. Please Note: Used to indicate the full SIP address (example: 20233@sip.epygi.com). This pattern is mainly used to call back users registered on the SIP server different from the one where the called party is registered.
  • Page 64 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The fewer asterisks a pattern contains, the higher its priority. The number of asterisks (“*”) Criterion 8 The lower the metric of a pattern is, the higher its priority. The value of the metric Criterion 9 The higher the position of a pattern in the routing table is, the higher its priority.

  • Page 65: Entering Sip Addresses Correctly

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Step 3: The new sub-lists are arranged separately from each other by the number of matching digits outside the braces/brackets (Criterion 3). The patterns that contain the same number of matching digits are grouped into sub-lists. Criterion 3 1231 The list of patterns...
  • Page 66 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide When the SIP Tunneling service is enabled, virtual tunnels between the master and its slaves are created. A possibility to use the created SIP tunnels will be automatically enabled in the Call Routing Table. Optionally, a SIP tunnel can be mutually established on two QXs allowing to route SIP calls back and forth. A QX can be at the same time configured both as a slave and as a master to the same remote device, i.e.

  • Page 67: Nat Traversal Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Tunnels to Master Devices page consists of a table where master devices are listed with the corresponding authentication parameters. Add functional button leads to the Add Entry page where a new master device parameters needs to be provided. The Add Entry page consists of the following components: The Enable Registration checkbox selection is used to enable the registration to the corresponding master device.

  • Page 68: Rtp Parameters

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Manipulation radio buttons allow you to select the type of UDP Parameters: connection over NAT: Selecting Use STUN will switch to automatic discovery of Mapped settings for the SIP UDP traffic over NAT. STUN settings are configured on the STUN parameters page (see below).

  • Page 69: Stun Parameters

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide STUN Parameters The STUN Parameters page enables automatic NAT configuration through the STUN server and is used to configure the STUN (Simple Traversal of UDP over NAT) client on the QX. This page requires the following data to be inserted: The STUN Server text field requires the STUN server’s hostname or IP address.

  • Page 70: Rtp Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Press the Add button on the NAT Exclusion Table page. The Add Entry page will appear in the browser window. To Configure the NAT Exclusion Table Specify an IP Address and its Subnet Mask in the corresponding text fields. Press Save on the Add Entry page to add the selected IP range to the NAT Exclusion Table list.

  • Page 71: Sip Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The RTP Settings – Edit Entry page offers a drop down list and a checkbox. Packetization Interval contains possible values (in milliseconds) to be configured for the selected codec. The Enable Silence Suppression checkbox selection enables voice activity detection for the selected codec.

  • Page 72: Sip Aliases

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide High availability will apply SIP timers to shorten the call establishment, registration confirmation and registration failure procedures. This selection provides more firmness to the SIP connection but increases the network traffic on the QX. • Custom allows manually defining the Registration Timeout, Registration Failure Timeout, Transaction Duration and Session refresh timeout SIP timers (in seconds).

  • Page 73: Gain Control

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Add Entry page includes the following text fields: The RTP Channel Name text field requires the name or the number of the RTP channel. The Port Number text field requires the broadcasting RTP port number.

  • Page 74: Dial Timeout

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The RADIUS Client Settings page contains the Enable RADIUS Client checkbox that enables RADIUS client on the QX. The RADIUS Client cannot be disabled if there is at least one route with RADIUS Authentication and Authorization or RADIUS Accounting values configured in the AAA Required drop down list at the Call Routing Table.

  • Page 75: Call Quality Notification

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Call Quality Notification From the Configure Call Quality Event Notification page you may configure event notification policy when the call quality is lower than the allowed level. This page consists of a Notify checkbox, which enables the call quality monitoring mechanism for the corresponding event notifications, and a Call Quality less than drop down list where the least satisfactory call quality should be selected.

  • Page 76: Firewall Menu

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Firewall Menu The Firewall menu allows you to configure the following settings: • − Firewall and NAT Firewall − Advanced Firewall Settings − IDS Log • − View All Filtering Rules Filtering Rules − Incoming Traffic/Port Forwarding −...

  • Page 77: Firewall

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Firewall The Firewall Configuration page allows setting up a firewall, configuring the security level and enabling the NAT and IDS services of QX. A Firewall is a security service configured by the QX administrator based on various criteria. The firewall allows or blocks traffic based on policies, services and/or IP addresses.

  • Page 78: Filtering Rules

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The IDS Logs table is a list of new or read IDS entries and descriptions referring to them. The table provides a status row that has the value New if the entry is still unread or it is empty if the entry has already been read.

  • Page 79: Incoming Traffic/Port Forwarding

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Incoming Traffic/Port Forwarding The Incoming Traffic/Port Forwarding filter is for incoming traffic. The rules here allow or deny systems on the Internet to reach the services of QX gateway’s LAN. The NAT service should be enabled on the QX gateway to provide the possibility of Port Forwarding in the Incoming/ Forwarding filtering rules.

  • Page 80: Blocked Ips

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Blocked IPs When Blocked IP List is used, traffic from specific hosts may be blocked, no matter what services are opened in the other filters. NO traffic will be allowed to the specified hosts. The Blocked IP List service has a higher priority if the same host is also listed in the Allowed IP List table.

  • Page 81: Custom Services

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Port Translation text field is available for “Allowed” action only and optionally requires the port number that will stand instead of the original port number when incoming packet is being forwarded. If this field is left empty, the original port number will be used when forwarding the packet.

  • Page 82: Ip Groups

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Add page is used to add new services and includes the following text fields and buttons: Service Name requires a name for the service that should be added. Protocol includes a list of possible protocols to be selected. Port Range requires a port range for the defined service.
  • Page 83 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The IP Pool Group Configuration page displays a list of all the added member IP addresses for the selected group. It offers the following components: Current Group provides read-only information about the current group name the members are listed for. Add opens the Add Member page where a new member may be added.

  • Page 84: Sip Ids Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide SIP IDS Settings The SIP IDS Settings page includes the following components: Enable SIP IDS checkbox selection allows to prevent the SIP attacks. The Add the IP address into the Blocked IP list in Firewall checkbox allows to block SIP attacker’s IP address.

  • Page 85: Network Menu

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Network Menu The Network menu allows you to configure the following settings: • − IP Static Routes IP Routing Configuration − IP Policy Routes − PPTP/L2TP Routes • − DHCP Server DHCP Settings − DHCP Leases −...

  • Page 86: Ip Routing Configuration

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide IP Routing Configuration Routing is used to relay information across the Internet from a source to a destination. Along the way, at least one intermediate node is typically encountered. Routing is different than bridging. The main difference between bridging and routing is that bridging operates at the OSI Data Link Layer (Level Two Media Access Control Layer) and routing operates at OSI Network Layer (Level Three).

  • Page 87: Pptp/L2Tp Routes

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Add IP Policy Route page offers the following input options: Priority requires a numeric value (from 1 to 252) to define the priority of the routing rule. The lower the number, the sooner the routing rule will take effect (higher priority).

  • Page 88: Dhcp Server

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide DHCP Server The DHCP Settings for the LAN Interface page offers the following input options: Enable DHCP Server checkbox activates the DHCP server on QX gateway . With this checkbox enabled, QX gateway will be able to assign dynamic IP addresses to the devices in its LAN.

  • Page 89: Dhcp Advanced Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide DHCP Advanced Settings The DHCP Advanced Settings page is used to modify the advanced options of the DHCP server on the QX gateway. This page contains a table where a list of default DHCP server options is already defined. More options can be added from this page, as well as settings of the existing options can be modified.

  • Page 90: Dhcp Settings For The Vlan Interface

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide DHCP Settings for the VLAN Interface DHCP Settings for the VLAN Interface is used to establish virtual networks in the QX gateway’s LAN or to integrate the QX gateway into the corporate network’s virtual LAN/WAN. DHCP service can be activated both on LAN or WAN interfaces. VLAN is useful in corporate companies to divide large networks into groups and to have devices like QX gateways and IP phones in each network separated (for example, to separate networks for data and voice transmission).

  • Page 91: Dynamic Dns Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Zone field displays the QX IP PBX’s host domain name as it is configured in the System Configuartion Wizard. Time to live (TTL) text field indicates the time (in seconds) during which the DNS server will keep the resolved names in its cache. During this time the same address will be resolved from the cache of the DNS server.

  • Page 92: Ppp/ Pptp Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide If this service is used, ensure that there is port forwarding configured for SMTP (port 25) to the internal e-mail server. The easyDNS Partner text field is used for a special parameter required by the DynDNS provider easyDNS. Attention: Selecting the Create Custom HTTP GET Request radio button will switch to the custom settings of the DynDNS service.

  • Page 93: Snmp Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Disable CCP (Compression Control Protocol) negotiation - this option should only be selected if the peer system is not working properly. For example, if it is not accepting the requests from the PPPD (Point-to-Point Daemon) for CCP negotiation. Disable magic number negotiation - with this option, PPPD cannot detect a looped-back line.

  • Page 94: Snmp Trap Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide SNMP Trap Settings SNMP Trap Settings page is used to define the traphosts that should be informed when certain events occur on the QX gateway. For the listed traphosts to be informed about the events on the QX gateway, Send SNMP Trap action should be configured for the corresponding event(s) from the Event Settings...

  • Page 95: Vpn Configuration

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide VPN Configuration A VPN (Virtual Private Network) is established to connect two local networks (intranets) securely over the Internet securely. The VPN routers manage authentication between servers and clients and handle data encryption for the connection. Only authorized users may access the network and the data exchange cannot be intercepted.
  • Page 96 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide stopped. Add leads to the Add IPSec Connection wizard where a new IPSec connection can be defined and specified. The wizard provides several pages. Edit leads to a set of IPSec Connection Properties pages to modify the parameters of the selected IPSec connection. The page includes the same components as the Add IPSec Connection page.
  • Page 97 The Local ID and Remote ID text fields may have the values in one of the formats presented below: IP address – example: 10.1.19.32. Host name – example: vpn.epygi.com. This form requires • additional resources to resolve the host name, therefore it is •...

  • Page 98: Pptp/L2Tp Configuration

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide This device <> Remote Gateway allows access from the local QX IP PBX to the remote VPN gateway (local subnet and remote subnet are not included). This includes management access. The checkbox is disabled when “This device<>NAT<>[Internet]<>Peer” or “This device<>[Internet]<>NAT<>Peer” the is selected from the VPN Network Topology drop down list on the first page of the IPSec Connection Wizard.
  • Page 99 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Host Name and a Password specify each side. The client should know the server’s name and password (QX server has no password) and the server should set the client’s host name and a password. The client and server settings have to match on both sides for successful connection establishment. Clients and Servers are identified by their hostnames, which means that only one client can be connected to the server in the same network.
  • Page 100 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The manipulation radio buttons selection on this page allows you to choose whether the new connection will be a client or a server. For the Client radio button selection, no further details need to be provided.
  • Page 101 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Press the Add button on the IPSec Connection Settings page. The IPSec Connection Wizard will appear in the browser window. To Specify an IPSec Connection Select a VPN Peer Type and assign a name to the IPSec Connection. Press Next to go to the next page of the IPSec Connection wizard. Enter the remote side IP parameters, check subnets/gateways for the connection, select the NAT traversal option (if needed), and the desired keying type.

  • Page 102: Status Menu

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Status Menu The System Status menu consists of the following sections: • − General Information System Status − Network Status − Lines Status − Memory Status − Hardware Status − SIP Registration Status • − System Events Events −...

  • Page 103: System Status

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide System Status General Information The General Information page includes the following information: Uptime duration - Period QX is running since last reboot. Device hostname - QX device host name. • Application Software - Software and file system versions •...

  • Page 104: Memory Status

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The E1/T1 Channel Usage Statistics link (available for QXE1T1 gateways only) is only present for local E1/T1 lines (this option is not available for shared E1/T1 trunks) and leads to the Statistics - PSTN Channel Usage page where diagram chart of E1/T1 trunks usage can be viewed.

  • Page 105: Events

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Events System Events The System Events page lists information about system events that have occurred on QX gateway. When a new event takes place, a record is added to the System Event table. For failure events (priority 2 and 3, see below), the warning “Please check your pending events!” will appear at the upper-right corner of all management pages.

  • Page 106: Event Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Event Settings The Event Settings page lists all possible events on the QX gateway and allows controlling notification (action) when an event takes place. Each entry in the events’ table has a checkbox assigned to each row. By selecting the corresponding checkboxes, operations such as Edit may be done for one or more events.

  • Page 107: Call History

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Actions that are not allowed for the selected event (like mail notification if the PPP link is down or the mail server has been configured improperly) are hidden. For multiple events editing, actions that are not appropriate for least one of the selected events will also be hidden. In case of an IDS (Intrusion Detection System) intrusion alert, only the first possible intrusion in each 10 minute period will initiate an event.

  • Page 108: Cdr Settings

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide mail service activation, etc. Clicking on the details information will open the RTP Statistics page where all RTP parameters of established call are provided. Authenticated By information details the callers that passed an authentication on the QX gateway as configured in the Local AAA Table.
  • Page 109 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Enable Automatic Downloading of Call Detail Records checkbox enables automatic downloading mechanism of the call statistics. This service only refers to the statistics collected from the moment of enabling this service and forward; any Please Note: previously generated statistics will not be downloaded.

  • Page 110: Rtp Statistics

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide RTP Statistics The RTP Statistics page provides detailed information about the established call is provided. When QX gateway serves as an RTP proxy, this page displays two groups (legs) of RTP statistics. For example, when calling from an IP Phone attached to the QX gateway’s IP line to an external SIP destination or from one external SIP destination to another through the QX gateway’s Auto Attendant.

  • Page 111: Fax Statistics

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide FAX Statistics The FAX statistics page is accessed from the Call History page by clicking on the FAX details link in the Details column for the calls that contain T.38 FAX transmission. The FAX statistics page provides information about received and transmitted packets, lost, bad and duplicated packets.

  • Page 112: Statistics

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Statistics Network Transfer The Transfer Statistics page shows a user-defined statistics table with the transmit/receive value (criteria), interface type and time period. It contains the following components: Time range of statistic table - the drop down list includes the period (in days) statistics data that is to be collected and the corresponding diagram charts that are to be built.

  • Page 113: Pstn Channel Usage

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide PSTN Channel Usage The trunk checkboxes are used to select the port number(s) over which the FXO, ISDN or E1/T1 (depending on QX gateway model) traffic chart will be built. At least one Trunk checkbox should be selected, otherwise error message appears. Time range of statistic table drop down list includes the period (in days) statistics data that is to be collected and the corresponding diagram chart that is to be built.

  • Page 114: Maintenance Menu

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Maintenance Menu The Maintenance menu allows you to configure the following settings: • − Security Diagnostics Diagnostics − Call Capture − Ping − Traceroute • − System Logs Settings System Logs − Remote Logs Settings •...

  • Page 115: Diagnostics

    Loopback will be initiated if Link Diagnostic is failed or E1/T1 link is down. The Download system logs button is used to download all logs to the local PC as a *.tar archive file. These logs can then be used by the Epygi Technical Support Office to determine the problem that has occurred on your QX gateway.

  • Page 116: Call Capture

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide User Rights Management • Firewall/NAT • Call Capture The Call Capture page is used to capture the voice streams on the active calls and the available interfaces on the QX gateway (FXS, FXO, E1/T1 or ISDN – depending on QX gateway model).

  • Page 117: Traceroute

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Traceroute Traceroute Target is used to enter the IP address or host name of the destination to be trace routed. The Start Traceroute button is used to process the router triggering to check the Internet connection. In the field below these, the output of the Ping or Traceroute procedure is shown.

  • Page 118: Remote Logs Settings

    QX gateway with Telnet protocol (port number 645) and access the logs selected on this page. This is done for remote QX gateway’s diagnostics and is mainly used by Epygi’s Technical Support Office. To make the QX gateway’s logs open for remote access, appropriate Firewall level or Filtering Rules must be created.

  • Page 119: Roles

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The following functional buttons are available on this page: The Change Password functional button is used to change the password of the Administrator and Local Administrator user’s account. Select one of the available users in the table by toggling the corresponding checkbox and press Change Password to open the corresponding page.

  • Page 120: Backup/Restore

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide On the Change Access Rights page, Grant Access/Deny Access functional buttons are used to grant or deny access to certain GUI page(s) for the selected user. When access to a certain GUI page is denied for a user, the “You are not authorized to access this page!”...

  • Page 121: Automatic Backup

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Automatic Backup The Automatic Backup page allows you to enable the automatic backup of the system configuration and the voice data on the QX gateway. With this service, QX gateway will automatically backup the system configuration and the voice data and store it in the specified location.

  • Page 122: Upload Legible Configuration

    Firmware Update This window allows updating the software of QX gateway by installing new firmware (image). Users registered at Epygi will receive a notice when new firmware is available and will be able to download it from the Epygi Technical Support WEB page.

  • Page 123: Upload Firmware

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide User specific GUI states • The following main processes will be stopped during the firmware update and will be restarted after the installation is completed: Voice Software Network Time Protocol Daemon • Network Interface Statistic Daemon •...

  • Page 124: Get Firmware From Server

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Get Firmware From Server The Get Firmware From Server page allows you to get a new Firmware (image) from the FTP server. Firmware URL text field requires the path of new firmware image which located on the FTP server. Username and Password text fields require the FTP server authentication parameters.

  • Page 125: Automatic Firmware Update

    The detailed instructions on the functionality of automatic firmware update as well as server configuration are described in the “Automatic Firmware Update” document which you can find at the Epygi Web support portal. This page consists of the following components: The Enable Automatically Firmware Update checkbox selection enables the automatic firmware update service on the QX.

  • Page 126: Registration Form

    Epygi Technical Support Center. It provides several links offering the following registration options: Register now leads to the Epygi Technical Support System Registration page and requires customer’s information to submit the QX gateway registration form. Remind me later hides the registration notification in the QX...

  • Page 127: Extension User's Menus

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Extension User's Menus QX gateway Your Extension management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user, log in with the extension number and the password (if any) you received from your system administrator. If you are an admin, additionally the Return link will appear to go back to the QX gateway Management page.

  • Page 128: Call History

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Call History The Call History page allow collecting the call events and their parameters over the QX, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only. The page also gives a possibility to filter the collected Call History based on various criteria.

  • Page 129: Pbx Information

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide PBX Information The PBX Information page provides read only information about the extension codecs, other existing extensions and available PSTN lines on the QX. The PBX Information displays a list of available codecs for the corresponding extension, the list of other extensions on the QX, their Display names and the SIP registration username It also displays the destination to route incoming calls and the allowed...

  • Page 130: Basic Services

    For IP phones to switch between the current call and the new incoming call, use the corresponding Hold or Line softkey/button (for more details refer to the “Epygi IP PBX Features on Epygi Supported IP phones” document on the Epygi’s Web portal).

  • Page 131: Caller Id Based Services

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Caller ID Based Services The Caller ID Based Services page provides a possibility to configure a set of telephony settings from the same page. Incoming and Outgoing Call Blocking Settings and Unconditional Call Forwarding services are configurable from this page. The Caller ID Based Services page contains a table where all caller or called destinations and the states (ON or OFF) of caller ID based services for each of them are listed.

  • Page 132: Incoming Call Blocking

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide When clicking on the Address in the Caller ID Based Services table, the caller ID based services configuration pages for the corresponding extension will be displayed. The Caller ID Based Services for Address page consists of two frames. In the left frame all caller ID based services are listed. Clicking on the corresponding caller ID based service, its settings will be displayed in the right frame.

  • Page 133: Outgoing Call Blocking

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide The Upload New Blocking Message File requires the name of the desired voice message file. The file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it and the “Invalid audio file, or format is not supported”...

  • Page 134: Log Out

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide destination was not successful, the next PSTN destination will be dialed, otherwise if there are no more PSTN destinations in the table, the call will be forwarded to any available SIP and PBX destinations simultaneously. If there are multiple entries with any combination of PBX or SIP call types, then all destinations will ring simultaneously and the call will be established with the destination that will pick up the call the first.

  • Page 135: Qx's Auto Attendant Services

    As the QX Auto Attendant is registered at Epygi’s SIP server by default, it may be used as a kind of private switching center, if the Auto Attendant is routed Call Relay to the particular telephone line (FXO, ISDN or E1/T1) as a “default user”.
  • Page 136 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide When system accepts the inserted settings, the corresponding entry will be logged to the Authorized Phones Database. The caller will then be disconnected from the QX's Auto Attendant and the defined Call Back destination will receive a call from the QX within the next 45 seconds. Answering the incoming call, the caller will be reconnected to the QX's Auto Attendant.

  • Page 137: Call Codes Available In Auto Attendant

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Call Codes Available in Auto Attendant For external calls addressed to the Auto Attendant or incoming calls from mainline routed to the Auto Attendant or local by dialing the 2-digit attendant extension, following key combinations are available to access and manipulate within Auto Attendant services: The following key combinations are not available for QXFXS24 gateway.

  • Page 138: Call Codes Available For Qxfxs24 Gateway

    QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Call Codes available for QXFXS24 Gateway The table below presents the feature codes for PBX services accessible at the dial tone. PBX Services accessible during the call (used both for call waiting and for switching Keys for FXS lines from one line to another) Call Hold...

  • Page 139: Appendix: System Default Values

    MTU – 1500 Bytes DNS Server Dynamically by provider Simple Network Time Protocol Server and Client – enabled Date/Time Settings SNTP Server – ntp1.epygi.com Polling interval – 6 System Mail Settings – disabled SSL – disabled Email Settings Enable SMTP Authentication-disabled User Name –...
  • Page 140 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide SIP Server Registration – disabled Parameter System Default Value Authentication User Name – undefined Send Keep-alive Messages to Proxy – disabled RTP Priority Level – medium Extension Settings – SIP Advanced Do Not use SIP Old Hold Method - disabled Outbound Proxy, Secondary SIP Server and Outbound Proxy for Secondary SIP Server –...
  • Page 141 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Off-hook caller ID – disabled for all lines Parameter System Default Value Hot Desking Capability – disabled for all lines 4 FXO lines exists on QXFXO4 FXO Settings All lines enabled, incoming and outgoing calls allowed and routed to 00 Attendant on (for QXFXO4 gateways) all lines Trunk 1 exists on QXE1T1...
  • Page 142 NAT Traversal for SIP – Automatic SIP and RTP Parameters - Use STUN SIP TCP Port – 5060 STUN Parameters: Primary STUN Server - stun.epygi.com Primary STUN Port – 3478 NAT Traversal Settings Secondary STUN Server – undefined Secondary STUN Port – undefined...

  • Page 143: Extension Settings

    Subnet mask – 255.255.0.0 Domain name servers – 172.28.0.1 NBT name servers – 0.0.0.0 NTP servers – 172.28.0.1 DHCP Advanced Settings Domain name – epygi-config.loc Overload tftp server name – 172.28.01 DHCP Server Statements: Authoritative – enabled Ping Check – enabled Ping timeout –...
  • Page 144 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide User Password Protection – disabled both for incoming and outgoing calls Parameter System Default Value User’s Name for Extensions Directory – default Custom Voice Messages – default Basic Services – General Enable Call Waiting Service – enabled (for QXFXS24 gateways only) Caller ID Services No entries in the table.

  • Page 145: Appendix: Glossary

    Domain name - in a network using the TCP/IP, the full domain name consists of a sequence of names (labels) separated by periods (dots), for example, qx.epygi.com. Domain Name System (DNS) - a system used on the Internet for translating names of network nodes into their addresses.
  • Page 146 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Downstream - in communications, there are two circuits. One coming toward you and the other going away from you. Downstream is another term for the transmission coming toward you. Dual-Tone Multifrequency (DTMF) - a method of signaling consisting of a push-button or touch tone dial that sends out a sound consisting of two discrete tones that are picked up and interpreted by telephone switches (either PBXs or central offices).
  • Page 147 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Integrated Services Digital Network (ISDN) - is a system of digital phone connections which allows voice and data to be transmitted simultaneously across the world using end-to-end digital connectivity. There are two basic types of ISDN service: Basic Rate Interface (BRI) and Primary Rate Interface (PRI).
  • Page 148 Remote Testing - remote connection from the Epygi Support office to the customer’s QX for testing and/or for troubleshooting. Router - A device that determines the next network point to which a data packet should be forwarded enroute toward its destination. The router is connected to at least two networks and determines which way to send each data packet based on its current understanding of the state of the networks it is connected to.
  • Page 149 QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide Software PBX - a telephone system that converges voice and data on an industry-standard computing platform and uses computer telephony components that conform to industry standards. Since they conform to industry standards, software PBXs are interoperable with third-party systems and CT components.

  • Page 150: Appendix: Software License Agreement

    CONDITIONS, YOU MAY NOT USE THE HARDWARE OR SOFTWARE. License.Epygi Technologies, LTD. (the "Licensor"), hereby grants to you a non-exclusive right to use the Quadro or QX Operational Software program, the documentation for the software and such revisions for the software and documentation as the Licensor may make available to you from time to time (collectively, the "Licensed Materials").
  • Page 151 If you have any questions about this Agreement, please write to Epygi at 1400 Preston Road, Suite 300, Plano, Texas 75093 or call Epygi at (972) 692-1166.

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