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If your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app: 1. 1 Make sure that your Steel HR / Steel HR Sport appears in Devices in the Withings Health Mate app. If not, you need to install 2.
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HR / Steel HR Sport. For more information about Android’s permission requirements, see Google's Android 6.0 Changes document. If your Steel HR / Steel HR Sport still doesn't sync with the Health Mate app, we recommend you to perform a factory reset. To do so, perform the following steps: 1. 1...
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Steel HR / Steel HR Sport. You have trouble finding your Steel HR / Steel HR Sport via Bluetooth 1. 1 Make sure your Steel HR / Steel HR Sport is close enough to your mobile device (1 m/3- 4 ft.).
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BLE. To do so, go to Settings > Apps > Health Mate > Permissions and enable Location. Your Steel HR / Steel HR Sport doesn't restart after the installation If your Steel HR / Steel HR Sport doesn't restart after the installation, try to perform a factory reset. To do so, perform the following steps: 1.
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Make sure that your mobile device is not asleep during the installation process. 4. 4 Keep your Steel HR / Steel HR Sport close to your mobile device during the installation process. A vertical bar appears on the display of your Steel HR / Steel HR Sport...
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A vertical bar may appear on the display of your Steel HR / Steel HR Sport right after the setup. If you encounter this issue, press the button of your Steel HR / Steel HR Sport for 15 seconds. Your watch is in Demo Mode / Your watch cycles through different screens on its own If you encounter this issue, please click here.
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iPad 3rd Gen and higher iPad Mini (all generations) BLE (Bluetooth Low Energy) compatible Android device The following Android devices are not compatible with the Steel HR: Samsung: Galaxy J3 Wiko: All devices G3 Stylus (LG-D690) Bello (LG-D331)
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To know if your device is compatible, you can download the Health Mate™ app, open it, go to Devices, and see if the Steel HR is one of the devices that you can install. If you can't see it, your device is not compatible.