Withings Steel HR Manual
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Withings Steel HR Manual

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I'm having syncing issues with my Steel HR / Steel HR
Sport. What should I do?
This article will help you if you encounter any of the following issues:
- Your Steel HR / Steel HR Sport
- Your Steel HR / Steel HR Sport
Your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app
If your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app:
1. 1
Make sure that your Steel HR / Steel HR Sport appears in Devices in the Withings Health
Mate app.
If not, you need to
2. 2
Select Devices in the Withings Health Mate app and make sure that your Steel HR / Steel
HR Sport is connected.
3. 3
If necessary, try to turn on the Airplane Mode on your mobile device and then turn it
back off.
4. 4
If necessary, reboot your Steel HR / Steel HR Sport. Press and hold the button of your
watch for 20 seconds.
5. 5
If necessary, reboot your mobile phone.
Starting with Android 6 Marshmallow, Android devices require location services to be enabled
in order to detect and connect to Bluetooth devices via BLE (Bluetooth Low Energy). As such,
doesn't sync
doesn't display the correct time
install
it.
with the Withings Health Mate app

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Summary of Contents for Withings Steel HR

  • Page 1 If your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app: 1. 1 Make sure that your Steel HR / Steel HR Sport appears in Devices in the Withings Health Mate app. If not, you need to install 2.
  • Page 2 HR / Steel HR Sport. For more information about Android’s permission requirements, see Google's Android 6.0 Changes document. If your Steel HR / Steel HR Sport still doesn't sync with the Health Mate app, we recommend you to perform a factory reset. To do so, perform the following steps: 1. 1...
  • Page 3 Steel HR / Steel HR Sport. You have trouble finding your Steel HR / Steel HR Sport via Bluetooth 1. 1 Make sure your Steel HR / Steel HR Sport is close enough to your mobile device (1 m/3- 4 ft.).
  • Page 4 BLE. To do so, go to Settings > Apps > Health Mate > Permissions and enable Location. Your Steel HR / Steel HR Sport doesn't restart after the installation If your Steel HR / Steel HR Sport doesn't restart after the installation, try to perform a factory reset. To do so, perform the following steps: 1.
  • Page 5 Make sure that your mobile device is not asleep during the installation process. 4. 4 Keep your Steel HR / Steel HR Sport close to your mobile device during the installation process. A vertical bar appears on the display of your Steel HR / Steel HR Sport...
  • Page 6 A vertical bar may appear on the display of your Steel HR / Steel HR Sport right after the setup. If you encounter this issue, press the button of your Steel HR / Steel HR Sport for 15 seconds. Your watch is in Demo Mode / Your watch cycles through different screens on its own If you encounter this issue, please click here.
  • Page 7  iPad 3rd Gen and higher  iPad Mini (all generations)  BLE (Bluetooth Low Energy) compatible Android device The following Android devices are not compatible with the Steel HR: Samsung: Galaxy J3 Wiko: All devices G3 Stylus (LG-D690) Bello (LG-D331)
  • Page 8 To know if your device is compatible, you can download the Health Mate™ app, open it, go to Devices, and see if the Steel HR is one of the devices that you can install. If you can't see it, your device is not compatible.

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Steel hr sport

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