Withings Steel HR Manual page 4

2. 2
Make sure your Steel HR / Steel HR Sport displays "go.withings.com" when you press
the button.
If it doesn't, try to
current time instead of "go.withings.com", try to perform a
3. 3
Disable and re-enable Bluetooth on your mobile device, if necessary.
If you still encounter this issue, reach out to Customer Service by clicking the Contact us button
at the bottom of the page.
Note: Android users may have to change the
BLE. To do so, go to Settings > Apps > Health Mate > Permissions and enable Location.
Your Steel HR / Steel HR Sport doesn't restart after the installation
If your Steel HR / Steel HR Sport doesn't restart after the installation, try to perform a factory
reset. To do so, perform the following steps:
1. 1
In the Health Mate select Devices (the small watch icon on the bottom right-hand side of
the app), select the Steel HR from the device list, scroll down and then select Dissociate
this product.
2. 2
Go to the Settings of your mobile device, select Bluetooth, and locate the watch in the
list of devices. Select the small icon to the right of the watch and select the option
to Forget or Remove the device.
3. 3
Press and hold the button on the side of the watch for 5 seconds. Workout mode will start
after pressing the button for about one second, but continue pressing until a menu appears
on the watch's display.
4. 4
When on this menu press the watch button until the screen shows "Factory Reset".
charge your watch. If your Steel HR / Steel HR Sport displays the
permissions
factory reset.
of the app to be able to connect via