Antivirus Excluded Storage Areas; Remote Server Access - Verizon Volicon MIP Admin Manual

Antivirus Excluded Storage Areas

6.2
Ensure that any installed antivirus program does not interfere with the MIP Programs/services.
Antivirus programs can use system resources needed by MIP services, causing them to hang or
crash.
Turn off all "on-access" scanning.
Schedule virus definition
technicians are available to verify that restarts (if any) have completed to run and have not hung
up the system.
Certain directories need to be open and free for continuous system access. Ensure that the
following folders are removed from scans:
C:\ProgramData\Redis
C:\program files\MariaDB 10.0
C:\program files\Volicon \
C:\thumbnails
C:\video\

Remote Server Access

6.3
MIP administration management access uses the same web based user interface as other users. As
an administrator (with admin privileges) you have access to system level configuration features that
provide the ability to add and delete user accounts.
From time to time, direct access to the Windows server may be required. If the particular server is
not equipped with local user access capabilities, the built in Microsoft RDP remote desktop features
is handy. There are several precautions to keep in mind when using MS remote desktop to prevent
interfering with MIP audio and video processing.
updates and system scans to occur during low usage times and when
Object cache
Database
Volicon software
Media thumbnail storage
Content Storage
Table: Antivirus Exclude Configuration
29 AG-7.2.B1-092414 • Restricted - customer use only