Remote Support - Ultrasonix Sonix MDP Service Manual

9.2

REMOTE SUPPORT

Remote support allows Ultrasonix Technical Support to view and control the SONIX for diagnostic
purposes.
In order to use Remote Support, a PIN (Personal Identification Number) must be obtained from
Ultrasonix Technical Support.
Note: The PIN is valid for 20 minutes only, so be sure to use it right away.
To Configure Remote Support:
1. Press the console MENU button.
2.
Select Remote Support.
Note: If Remote Support does not appear to be available, contact your IT Department
and have them check to make sure the network connection is active and the Remote
Support option has been configured for use.
8.
Enter the PIN (Personal Identification Number) provided by Ultrasonix Technical Support.
Note: The PIN is valid for 20 minutes only, so be sure to use it right away.
3.
When prompted, select Download > Run > Run in order to install the required programs.
4. The SONIX can now be remotely controlled.
Chapter 9: Network Connection 00.053.009, Revision A SONIX MDP Service Manual
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