Mitel 6920 Quick Reference Manual

Quick Reference Guide

QUICK REFERENCE GUIDE
Mitel 6920 SIP Phone

Getting started

Top SoftKeys
6 programmable keys that support
up to 20 functions.
Contacts
Displays
a list of your
contacts.
Call History
Displays a list
of missed,
outgoing and
received calls.
Voicemail
Provides
access to
your voicemail
service.
Settings
Provides
services and
options that
allow you to
customize
your phone.
Navigation/Select
Volume
Multi-directional navigation
Adjusts the
keys are used to navigate
volume for
through the phone menu.
the ringer,
Press the center button
handset,
to select menu options and
speaker,
perform various actions.
and headset.
On the Home screen,
the left and right navigation
keys can be used to switch
between the home screen,
the line manager, and active calls.
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Bottom Softkeys
4 context-sensitive softkeys.
that support up to 18 functions.
Goodbye
Ends the active
call and used
for exiting menus.
Redial
Displays Call
History with a list
of outgoing calls.
Hold
Places an active
call on hold or
resumes a call
from hold.
Mute
Mutes/unmutes
all outgoing audio
from headset,
handset or
speaker.
Speaker/Headset
Toggles the phone's audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel
6920 SIP Phone Installation Guide for more details.
Warning!
The headset port is for headset use only.
Plugging any other devices into this port
may cause damage to the phone and will
void your warranty.

Basic call handling

Making a call

1. Lift the handset or press the
at the dial tone, enter the number.
2. Press the Line / Call appearance button and
at the dial tone, enter the number.

Ending or ignoring a call

Place the handset back in its cradle, press the Ignore softkey, or press the

Answering a call

Lift the handset, press the Answer softkey or press the
operation.

Redialing

Press the Redial softkey once or the
or
Press the key once to access the Call History application that displays a list of
recently dialed numbers. Use the up and down navigation keys to scroll through the
entries and select a number. Press either the Select button or Dial softkey to redial the
selected number.

Muting or unmuting a call

Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the

Holding and resuming a call

1. To place an active call on hold, press the
respective Line key.
2. To resume the call, press the
Note: For details on all the available features and options, refer to the Mitel 6920 SIP Phone User
Guide.
key, and
key for handsfree
key twice to call the last dialed number
key again to unmute the audio.
key. A (hold) icon flashes on the
key again or press the respective Line key.
key.