Delivery Terms And Conditions; Consumer Purchases - Norcool 60000011 Operating & Installation Instructions Manual

10. Delivery terms and conditions

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Delivery terms and conditions for Norway. For other countries, contact your dealer.

10.1 Consumer purchases

These terms and conditions govern customer rights with respect to the supplier
(Norcool) when purchasing new Norcool products that will be used in a normal
manner in private housekeeping. Such as is determined in the following points, the
supplier is obligated to remedy defects/omissions that arise.
1. Supplier's warranty
The supplier warrants that the product as it is delivered has the characteristics and
the quality that has been prescribed in the supplier's brochures or other written
sales material. Minor deviations may occur in consequence of product changes.
The warranty period runs for 2 years commencing on the day the product was
delivered to the customer. Due to these devices having a complicated technical
design, it is important that the customers follow the instructions for use carefully.
The products will even with normal use be subjected to wear that may necessi-
tate preventive maintenance, and thereby also replacement of wearing compo-
nents (fans, starting equipment, compressor component with a variable lifespan
depending upon their use and maintenance).
2. Purchaser's rights
The deadline for making claims with consumer purchases is 2 years. When the
equipment or parts of it is intended to last significantly longer in normal use, the
deadline for claims is 5 years. For such claims, it is a precondition for the liability
for the deficiency to be valid that the deficiency was present at the point in time
of delivery. Customers will in all instances lose their right to pursue claims if they
do not make a claim within a reasonable period of time after they have detected,
or ought to have detected, the deficiency. In the event of deficiencies related to
purchasing law, the supplier has the right to repair the product with the deadlines
that follow from the Sale of Goods Act. After the warranty period has expired, the
terms and conditions for the scope of the supplier's liability for deficiencies in the
equipment will be governed by the Sale of Goods Act.
3. Supplier's remediation (transport of products)
The supplier and/or dealer in the supplier's products may decide whether defects/
omissions may be repaired at the customer site, at its own site, or at a designated
workshop in accordance with the following guidelines.
a) The customer is obligated to place the product at the disposition of the repair
technician. The supplier will defray the expenses of the repairs. this applies for
products that are located within the natural sales territory of the supplier or dis-
tributor! What is meant by natural sales territory is a distance between the sup-
plier/dealer and customer by road of max. 20 km. If the distance is more than 20