Ingenico iWL250 User Manual page 62

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7. IMPRINTER BOOKLET
The imprinter booklet is used when conducting manual transactions. You need to
ensure that you populate all the details correctly on the slip. The imprint voucher is your
proof that the card was present during the transaction.
To obtain additional manual imprinter booklets, please call the Standard Bank Merchant
Solutions helpdesk on 086 100 1200.
8. WHAT IS A CHARGEBACK TRANSACTION?
A chargeback is a transaction or part of a transaction which the acquiring bank,
Standard Bank, may debit to your bank account. A chargeback may be processed
for multiple reasons including, but not limited to, goods not received, authorisation
not received and customer disputed transactions.
Keep all transaction documents for at least the chargeback period (180 days after
service delivery date). On request, give Standard Bank or the customer a copy of
any transaction document within seven calendar days.
9. HOW TO REPLACE THE PAPER ROLL IN YOUR POS DEVICE
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