General Information - Ingenico iWL250 User Manual

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General Information

DATA SECURITY
Cardholder privacy
Only the cardholder should enter his or her PIN (the cashier may not ask the cardholder for
his or her PIN).
When performing a PIN authorised transaction, ensure the cardholder's privacy:
Staff members should look away when a customer is entering his or her PIN
Other customers in the queue should leave enough room to allow for sufficient privacy
Ideally, PIN pads should have a privacy shield
Security cameras should not point at the PIN pad
CARD AND POS DEVICE VISIBILITY
POS devices should be visible at all times to ensure the following:
Decrease the risk of skimming
Increase cardholder confidence
If you cannot display your POS device due to space restrictions, you should ensure that
it's visible when a transaction is transformed. This should always happen in front of the
customer. Restaurants should request mobile POS devices to facilitate this.
EFFICIENCY AND RELIABILITY
Card acceptance reliability
When a POS device appears not to be working it's probably due to the following:
Telecommunications problems
Bank host problems
Loss of POS device bank key
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