Avoiding Fraud - Ingenico iWL250 User Manual

CHARGEBACKS TO MERCHANT ACCOUNTS WILL OCCUR UNDER
8
THE FOLLOWING CIRCUMSTANCES:
The card account number submitted is invalid
Authorisation was not obtained for manual transactions or transactions above
the floor limit
The authorisation was denied
The authorisation code provided by you is invalid
The card account number or the amount of the sale is missing or illegible on the
imprint voucher
The transaction amount is duplicated
The goods/service are not rendered
The cardholder does not recognise the transaction
9

Avoiding Fraud

If a fraudulent transaction takes place on your POS device, the amount could be deducted
from your account.
Check the security features on the card
Do not split a transaction to avoid an authorisation request for amounts above
the floor limit
Whenever a manual transaction is done, always make use of the imprinter
booklets and capture the card details correctly
When swiping the card through the POS device, always compare the card
number printed on the voucher with the card number printed on the face of
the card; these numbers must match
54