Levolor Roman Shades Series Installation Manual page 25

Troubleshooting
Problem The shade is not responding to the remote.
Solution IMPORTANT: A shade will not operate until it is joined to a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are
fresh. The LEDs that backlight the remote should come on full bright
when ■ STOP is pressed.
Problem The shade is operating slowly or does not raise or lower completely.
Solution The batteries may be low in the battery wand, satellite battery pack,
or C-size battery wand. Replace the batteries.
Check that the battery wand, satellite battery pack, C-size satellite
battery wand, or DC power supply is securely connected to the power
cable and the cables are not pinched or caught in the headrail or
installation brackets.
Check that the fabric stacks up evenly into the headrail. If not, see
"Adjusting Alignment and Folds (If Necessary)" on page 23.
The shade may need to be reset. Refer to "Resetting the Shade
(If Necessary)" on page 23.
Problem The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution Lower the shade completely to allow it to "self-correct" skewing.
Check that the headrail and installation brackets are level and aligned.
Shim the installation brackets to level the headrail, if necessary.
Adjust roman bar clips. See "Adjusting Alignment and Folds
(If Necessary)" on page 23."
ADDITIONAL INFORMATION AND SUPPORT
Battery-Powered Motorized Operating System
25