Additional Information And Support; Troubleshooting - Levolor Roman Shades Series Installation Manual

ADDITIONAL INFORMATION AND SUPPORT

Troubleshooting

If your shade is not operating correctly:
• First review the guide that came with your control device.
• Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact LEVOLOR Customer Service at 1-800-LEVOLOR or
1-800-538-6567
Problem The shade will not fit into the installation brackets.
Solution
If the shade has a battery wand, check that the wand is not interfering
with the installation brackets.
Check that the installation brackets are level and aligned. Adjust and/
or shim to level, if necessary.
Be sure the heads of the mounting screws are flush against the
installation bracket.
Make sure that the shade fabric is not caught between the installation
bracket and the headrail.
Check that the headrail is completely inserted into the installation
brackets.
Problem The shade does not operate using the manual control button.
Solution
Unplug the power cable from the motor, then plug it back in. A green
LED inside the manual control button housing should flash to indicate
the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or
C-size satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite
battery wand, or DC power supply is securely connected to the power
cable and the cables are not pinched or caught in the headrail or
installation brackets.
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Battery-Powered Motorized Operating System