Warranty Repair - Sequential prophet 5 User Manual

Warranty Repair

Sequential warrants that the Prophet-5 will be free from defects in
materials and/or workmanship for 1 year from the date of purchase.
Please register your product online at www.sequential.com to establish
the date of purchase. (This is not a requirement for warranty service, but
it will help expedite the process.)
Please contact support@sequential.com to determine the best course
of action for getting your Prophet-5 repaired. For your own protection,
as well as ours, please do not return any product to Sequential without
a return authorization (RA) number. To issue an RA number, Technical
Support needs:
• Your name
• Your return address
• Your email address
• A phone number where you can be reached
• Your Prophet-5 serial number
• The date of purchase and where purchased
If you need to return your instrument for repair, you are responsible for
getting it to Sequential. We highly recommend insuring it and packing in
the original packaging. Damage resulting from shipping a product with
insufficient packaging is not covered by warranty.
60 Appendix A: Troubleshooting and Support Sequential