Problems With The Web Configurator; Problems With The Password; Table 37 Troubleshooting The Web Configurator; Table 38 Troubleshooting The Password - ZyXEL Communications Prestige P-2002 Series User Manual

12.5 Problems with the Web Configurator

Table 37 Troubleshooting the Web Configurator

PROBLEM
I cannot access the
web configurator.
I access the wrong
Prestige when
using the
management IP
address for access.

12.6 Problems with the Password

Table 38 Troubleshooting the Password

PROBLEM
I cannot access the
Prestige.
Chapter 12 Troubleshooting
CORRECTIVE ACTION
If the Prestige's Ethernet IP address or management IP address has changed,
then enter the new one as the URL.
Your computer's IP address must be on the same subnet as the Prestige's
Ethernet IP address or management IP address (whichever you use to access the
Prestige).
See Section 12.9 on page 99
Java permissions are allowed.
Ping the Prestige. In the computer, click Start, (All) Programs, Accessories and
then Command Prompt. In the Command Prompt window, type "ping" followed
by the Prestige's IP address (192.168.5.1 is the default management IP address)
and then press [ENTER]. The Prestige should reply. Otherwise, make sure your
computer's Ethernet adapter is installed and functioning properly.
You may also need to clear your Internet browser's cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet
Options screen.
In the General tab, click Delete Files. In the pop-up window, select the Delete all
offline content check box and click OK. Click OK in the Internet Options screen
to close it.
If you disconnect your computer from one device and connect it to another device
that has the same IP address, your computer's ARP (Address Resolution
Protocol) table may contain an entry that maps the management IP address to
the previous device's MAC address).
In Windows, use arp -d at the command prompt to delete all entries in your
computer's ARP table.
This problem may occur if you have more than one Prestige on the same LAN.
Disconnect your Prestige from the network and connect directly through the
Prestige's PC port. You may also need to delete your computer's ARP table entry
for the Prestige's IP address (see above).
CORRECTIVE ACTION
The username is admin. The default password is 1234. The Password and
Username fields are case-sensitive. Make sure that you enter the correct
password and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to
restore the default configuration file (see
all of the factory defaults including the password.
P-2002 Series User's Guide
to check that pop-up windows, JavaScripts and
Section 2.3 on page 31). This restores
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