Problems With The Lan Interface; Problems With Internet Access; Table 35 Troubleshooting The Lan Interface; Table 36 Troubleshooting Internet Access - ZyXEL Communications Prestige P-2002 Series User Manual

P-2002 Series User's Guide

12.3 Problems with the LAN Interface

Table 35 Troubleshooting the LAN Interface

PROBLEM
I cannot access the
Prestige from the
LAN.
I cannot ping any
computer on the
LAN.
The Prestige cannot
get an IP address
from the ISP.

12.4 Problems with Internet Access

Table 36 Troubleshooting Internet Access

PROBLEM
I cannot access
the Internet.
Internet
connection
disconnects.
96
CORRECTIVE ACTION
If the LAN or PC LED is off, see
Make sure that the IP address and the subnet mask of the Prestige and your
computer(s) are on the same subnet.
If the LAN and PC LEDs are both off, see
Make sure that the IP address and the subnet mask of the Prestige and the
computers are on the same subnet.
The ISP provides the IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Verify your Ethernet settings, see
Chapter 4 on page 41.
CORRECTIVE ACTION
Make sure the Prestige is turned on and connected to the network.
Verify your Ethernet settings, see
Make sure you entered the correct user name and password.
Contact your ISP.
Table 34 on page 95.
Table 34 on page
Chapter 4 on page 41.
Chapter 12 Troubleshooting
95.