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Honeywell Galaxy Manual

Remote servicing and user management suites
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Galaxy
Remote Servicing and User
Management Suites
Honeywell Security

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  • Page 1 Galaxy Remote Servicing and User Management Suites Honeywell Security...

  • Page 2: Table Of Contents

    Table of Contents Introduction........................1 Applications ........................2 Remote Servicing and Monitoring (communicating with Multiple Galaxy Control Panels)........... 2 On-Site Servicing and Monitoring (single Galaxy control panel) ................. 3 Installation..........................4 PC Requirements ............................4 Additional Requirements ..........................4 For Remote Servicing/Monitoring: ..........................4 For On-Site Servicing/Monitoring: ..........................
  • Page 3 Installation ..............................65 Setting Up the Translator Shortcut Icon....................65 Using the Translator ..........................65 Appendix C : Programming the Galaxy Control Panel for Event Signalling ....66 Remote Monitoring via PSTN............................ 66 Remote Monitoring via the ISDN ..........................66 Remote Monitoring via the RS232 option & Modem ....................66 On-Site Monitoring (RS232 Interface Module) ......................

  • Page 5: Introduction

    The level of control achieved is identical to that of an on-site keypad. This ability to remotely service sites is augmented by the facility to copy programming data from a remote Galaxy control panel to the PC and, if required, this information can be used to overwrite the Galaxy control panel.

  • Page 6: Applications

    The networks, which can be used are PSTN (Public Switched Telephone Network), ISDN, Ethernet and direct connection via the RS232 interface. Each remote site requires a communication device to be available to the Galaxy control panel. The table below indicates which modules are required for each communication network.

  • Page 7: On-Site Servicing And Monitoring (Single Galaxy Control Panel)

    Galaxy Gold/Security Directors Gold connects and services a single, locally situated Galaxy control panel. Event Monitoring can also be used to directly monitor the events of a single, locally situated Galaxy control panel. The event information is transferred via the onboard RS232 interface (only available on the Galaxy 3- 144/3-520 control panels) or the Galaxy RS232 Interface Module that connects the panel to the PC.

  • Page 8: Installation

    3. Select Remote Servicing Suite program group. 4. Select Site conversion. 5. If you have a previous version of Galaxy Gold on your machine, your currently selected directory will be listed in the box next to the Source button. 6. A list of the sites will appear.

  • Page 9: Using The Galaxy Front Shell Application

    This is the main screen of the Remote Servicing Shell program. From this program you are able to create and maintain sites and user codes and launch Remote Servicing (Galaxy Gold) for a particular site. You are also able to run the Event Monitoring application and Event Viewer.

  • Page 10: Available User Options

    The data can be exported into text (comma separated), Microsoft Access database or Microsoft Excel spreadsheet format. Exit This exits the program. If any sites are locked you will not be able to exit until the corresponding Galaxy Gold application has been exited or they have been unlocked. Site Menu Add New Site The Add New Site option allows a new customer site to be created and the details of the site to be entered.
  • Page 11 Remote Port No.: The IP port number of the Ethernet module connected to the Galaxy control panel should be entered in this field. The default is 10001. Note: If connecting to a Galaxy Ethernet module this value should always be set to 10001.

  • Page 12: Tools Menu

    Duplicate Site The Duplicate Site option allows an existing site to be duplicated. This is useful when a new Galaxy control panel with similar programming details to an existing site is required. The duplicate site data can be overwritten to the new Galaxy control panel, saving a great deal of programming time.
  • Page 13 Galaxy Gold site to be viewed. 7. Key Entries through keypad - this attribute allows the user to enter information using the Galaxy Gold Keypad. Pointing and clicking on the keypad buttons, or entering the digits via the PC keyboard acts as a key press on the keypad.
  • Page 14 The actions not belonging to the type will not be ticked and greyed out. Remote Servicing Attributes – Local Programming This option displays the Galaxy Gold Programming Screens dialog box. This allows restriction of the programming screens available to each user. If a screen is enabled ( displayed in the adjacent box), then the user being updated will be able to view/update the screen.

  • Page 15: Options Menu

    Unlocks a chosen site. Options Menu Remote Access Launches Galaxy Gold for the currently selected site. Galaxy Gold can also be launched by double clicking on the selected site. Refresh Grid This option updates the site database list with the latest status of each site. This function is also performed periodically, automatically.

  • Page 16: Help Menu

    Auto Gold Auto Gold is an application used along with the new Galaxy 3-144/3-520 control panel Remote Access Auto Service menu (47.4). A full description of this application is given in the Overnight Application section of this document.

  • Page 17: Status Bar

    Status Bar There is a status bar at the bottom of the screen that gives the following information from left to right: Currently Selected Site Account Number of the currently selected site Panel Model and Version of the currently selected site Communications method and if the currently selected site is connected Currently logged in user Page 13...

  • Page 18: Galaxy Gold/Security Directors Gold

    Galaxy Gold/Security Directors Gold This section describes how to use Galaxy Gold. Security Directors Gold is a subset of Galaxy Gold, subsequently all references to Galaxy Gold are applicable for Security Directors Gold. Running the Galaxy Gold Application 1. From the Shell application choose the required site and either double-click on it or choose Remote Access from the Tools Menu or Remote Servicing from the Toolbar.

  • Page 19: Selecting Options

    Selecting Options The menu options on the Galaxy Gold screen are selected using the PC mouse and/or the PC keyboard. Some of the menu options cannot be accessed unless another option has been activated. For example, Connect |Hangup cannot be selected unless you are connected to a site. Options that are not available for selection are ghosted (displayed in faint type) when the menu options are displayed.

  • Page 20: Drop Down Menu Options

    There are four drop down menus available with Galaxy Gold: File; Connect; Program and Control. The Control menu is selected by clicking on the Control Menu Box on the top left of the Galaxy Gold keypad or by pressing ALT or F10 followed by .

  • Page 21: Galaxy Gold Operation

    The File|View option allows the details of a file which is open, but not connected, to be viewed. When this option is selected, the Enter Site Data screen appears as below: The Enter Site Data window indicates the type and version of the Galaxy control panel located at this site once the site has been copied or overwritten.

  • Page 22: Connect Menu

    Before Galaxy Gold can be used to perform any remote servicing functions, the communication channel, through which information is transferred between the PC and the Galaxy site (or RS232 Serial Interface Module) must be setup. The setup is programmed using the Connect|Setup option. Once this option has been programmed, the settings are saved until changed by the user.
  • Page 23 ISDN Module, Ethernet Module or a local Galaxy control panel via the RS232 Interface Module. Select Connect|Dial. If there is no Password for the site in the Enter New Site Data window, Galaxy Gold prompts for a password to be entered. Enter the password for the site and click OK or press ENTER.
  • Page 24 Programming overwritten by the PC -the Galaxy control panel programming data can be overwritten by the data stored in the PC under the site name. ⋅ Event Log copied to the PC – the galaxy panel event log can be copied to the PC for viewing and/or printing. ⋅...
  • Page 25 Select Connect|Call Back Dial. If there is no Password for the site in the Enter New Site Data window, Galaxy Gold prompts for a password to be entered. Enter the password for the site and click OK or press ENTER.
  • Page 26 When the Successfully connected to site message is displayed, click OK or press ENTER. The Galaxy Gold Keypad window is changes from the flashing row of asterisks ( ) to the current display of the Galaxy control panel, indicating that Galaxy Gold is successfully communicating with the panel.

  • Page 27: Program Menu

    The Program|Copy Site option allows the programmed data to be copied to the PC from the Galaxy control panel or the RS232 Interface Module. The data copied is stored in the open Galaxy Gold site file and can be viewed and modified using the Program|Program Data option.
  • Page 28 The Program|Overwrite Site option allows the programmed data on the PC to overwrite the programming data on the Galaxy control panel or the RS232 Interface Module. The data to be copied is stored in the open Galaxy Gold site file and can be viewed and modified using the Program|Program Data option.
  • Page 29 Telecom Module, RS232 Interface Module, ISDN or Ethernet Module, then any new events in the event log are appended to the existing copy of the log stored on the PC. The Galaxy Gold site can store up to 1000 events. If the PC log exceeds 1000 events, the earliest events are removed, as the new events are stored. If no previous log exists, then the entire log is copied.
  • Page 30 Enabling the Store password in data file option, updates the Password field in the Enter New Site Data window. If this option is enabled ( ), Galaxy Gold does not prompt for the site password to be entered manually by the user when the Connect|Dial, Connect|Call Back Dial or Connect|Wait for Call options are used.
  • Page 31 Galaxy Gold prompts the user to save the programming data. • A detailed explanation of the programming options of a Galaxy panel is outside the scope of this instruction guide. Refer to the Galaxy Engineering Manual for full details on the programming of Galaxy panels.
  • Page 32 To access the Panel Type option: select Program from of the menu bar of the Galaxy Gold keypad, click on Program in the drop down menu. Choose File from the menu bar of the Galaxy Gold program window then click on Panel|Type.
  • Page 33 To access the Rios Present option: select Program from the menu bar of the Galaxy Gold keypad, click on Program in the drop down menu. Choose File from the menu bar of the Galaxy Gold programming window then click on Rios Present.
  • Page 34 Viewing the MicroMAX Card (Access Doors) Log The Program|View MAX Log option allows access door log of the site file (copied from the Galaxy control panel using the Program|Copy MAX Log option) to be viewed and printed. The log can be viewed when the Galaxy control panel is disconnected from the PC.
  • Page 35 The text (foreground) and background colour of each event category to be viewed can be specified by clicking on the arrows in the colour boxes adjacent to each event category. This allows the different categories of events to be readily identified when multiple event types are displayed.
  • Page 36 The Mimic Panel function is available on the following control panels, Galaxy: 8, 18, 60, 128, 144, 500, 504, 512 (High Security) and 520. On the Galaxy 512, the Mimic Panel function is limited to View only mode, for details of View only mode see, 'Using the Mimic Panel function in View only mode'.
  • Page 37 Note: the Mimic Panel function requires a Microsoft Windows compatible mouse connected to the PC. Prior to using the Mimic Panel function Galaxy Gold must have a site open. Also, the user must have access to the Mimic function. This has to be done by a user with the Program codes attribute enabled. For more details see the Assigning and Modifying User Attributes section of this Manual.
  • Page 38 The output and zone status of any Galaxy RIOs on the AB lines are indicated by coloured squares on the blocks representing each of the RIOs. The group of four blocks represents the RIO output statuses numbered one to four from top to bottom.
  • Page 39 activate or a tamper condition on the zone; it is indicated by the presence of a red circle around any of the zone buttons. Also listed are the states of programmed output types. A black circle represents OFF, a green circle represents ON.
  • Page 40 Page 36...
  • Page 41 Action button. If a zone button is pressed and the zone has not been programmed as omittable, the yellow cross, which indicates zone omission, will flash on the button for approximately 2 minutes and then Galaxy Gold will abort its attempts at omitting the zone. For more details on testing outputs and omitting zones see the Galaxy Engineer's manual.

  • Page 42: Remote Routine Inspection (Rri)

    Soak Test Zones High Low Res. Zone Activity ARC Signalling Time Date Battery Load Test Bell Test Ranges RRI Reset Done Requirements The Remote Inspection function is only available on the Grade 3 control panels, Galaxy: 3-144 and 3-520. Page 38...
  • Page 43 The Rec button options This button is used to record the data from the panel, it is only available when the program is connected to a Grade 3 panel. Once pressed in the program is in record mode. Baseline Recording This allows a baseline reading of the panel to be taken and copied.
  • Page 44 The left hand pane will show the dates when the baselines have been copied from the panel, the date displayed is the panel date. The right hand pane shows the different data copied for the selected baseline. Data with a red circle with a forward slash has not been copied from the panel.
  • Page 45 Battery Load Test Recording Clicking on the Batter Load Test icon (with the Rec button selected) will carry out a battery load test on the panel and copy the recorded results. Deselecting the Rec button will display the data copied. This option only shows the last data copied from the panel.

  • Page 46: Non Rec Options

    Non Rec Options Time Date When connected to a panel this will display the current time on the panel and PC and will allow you to synchronise the panel time with that on the PC. Bell Test When connected to the panel this will allow you to carry out a Bell Test on the site. The duration of the bell test can be supplied from 1-900 seconds.
  • Page 47 Viewing the Audit Trail The Program|View Audit Trail option allows the audit trail of the site to be viewed and printed. On selecting this option, the Audit Trail window is opened and all of the events in the audit trail can be viewed.

  • Page 48: Galaxy Rs232 Module

    Overwrite Site function again. If down–loading to a Galaxy 8, 18, 60, 128, 500, 504 or 512 control panel then in addition to setting the target control panel type, the target control panel software version must also be set. This is done in the Target Panel Version window displayed to the user when Overwrite Site is selected from the Program menu on the Galaxy Gold keypad.

  • Page 49: Galaxy Gold For En50131-1 Compliant Products

    Galaxy 3-144/3-520 Onboard RIOs There are two onboard RIOs on the Galaxy 3-144/3-520 panels. The second RIO is configurable on Line 1 or Line 0. Line 0 can be used to allow an extra RIO on Line 1 at 101. Line 1 can be used to retrofit existing sites.

  • Page 50: Programming Screens

    User Codes The user codes on a Galaxy 3-144/3-520 panels can have a minimum size set by System Parameter 51.66 Min Pin Size. The user codes screen uses this parameter to make sure the PINs entered are at least this size.

  • Page 51: Event Monitoring

    Note: If there is more than one alarm to be acknowledged or actioned go to step 2.b.ii. Comms Indicator The Comms Indicator light gives an indication of the state of the current communications with the Galaxy control panel. The light is located in the top–right corner of the Event Monitoring window. The Comms light...

  • Page 52: Menus And Icons

    If Galaxy Gold is not currently installed on the PC, or Galaxy Gold does not have any information on the site, <UNKNOWN> appears in the Site Data box and the account number sent from the site is displayed.

  • Page 53: Printing

    Contact: The information displayed in the Contact box is taken from the Galaxy Gold database. This details the action to be taken by the operator, including contact telephone numbers. Where the Galaxy Gold program is not installed on the PC, the Contact field is empty.
  • Page 54 Additional control is provided for the Ethernet alarm transmission path heartbeat. After entry of a valid manager code options are provided to Continue or Halt polling. If Continue is selected heartbeat signals will continue to be sent at the rate previously specified. If Halt is selected the site information will remain active in the Event Monitoring database however heartbeat signals to the IP address specified in the text window will be suspended.

  • Page 55: Display Mode Selection

    or Mode menu option Display Mode Selection This option allows the operator to specify the site and select the type of events to be displayed: This Display Mode window is split into five sections: List Spec The List Spec. box offers the choices of which type of events are displayed: All Events –...

  • Page 56: Archiving Events

    Account Selection This option allow specific accounts to be displayed. The options are : All Sites Unknown (sites without site details from the Galaxy Gold database Specific accounts: Select the site to be displayed: a. Click on the <Account No.> box, and enter the account number of the site to be displayed.

  • Page 57: Setup

    Setup The Setup option enables a Master Manager to configure Event Monitoring to the requirements of the system. To modify the Event Monitoring configuration: 1. Enter a Master Manager code (1234 (00) and 1357 (01) are the master manager default codes). The digits entered are displayed as ...
  • Page 58 Configure Modem Port There are three methods of communication between the Event Monitoring PC and the Galaxy control panel: PC Modem to Telecom Module, ISDN Module or RS232/modem combination Direct to RS232 Interface Module Via a Network card to the Ethernet Module...
  • Page 59 Screen Alarms: The Screen Alarms parameter determines the number (between 1 and 100) of active alarms (alarms not yet actioned) to be displayed. The default setting is 15. Site specific, alarms, which have not been actioned can be viewed by selecting the <Account No.> or site name from the Mode option.

  • Page 60: Mimic Panel (Remote Access)

    Mimic Panel (Remote Access) This option gives users the ability to view graphically the state of the zones and outputs of the Galaxy RIOs (both onboard and external) and, to a limited extent, modify the control functions of the Galaxy control panel.
  • Page 61 The Mimic function does not require a code to unset the system. The output and zone status of any Galaxy RIOs on the AB lines are indicated by coloured squares on the blocks representing each of the RIOs. The group of four blocks represents the RIO output statuses numbered one to four from top to bottom.
  • Page 62 2 minutes and then Galaxy Gold will abort its attempts at omitting the zone. For more details on testing outputs and omitting zones see the Galaxy Engineer's manual.
  • Page 63 • The Remote Access function is only available when communicating via the RS232 module and/or Ethernet Module. • The Mimic Panel function is available on the following control panels, Galaxy: 8, 18, 60, 128, 500, 504, 512 (high security), 3-144 and 3-520.

  • Page 64: Software Version

    or the Help menu option Software Version Displays details of the Event Monitoring software version. Exiting To exit from Event Monitoring, click on the Exit icon or select the Alarm|Exit menu option. If there are pending alarms the following message window is displayed: Click OK to continue the exit procedure without actioning the pending alarms, or click Cancel and action each of the active alarms before exiting the system.

  • Page 65: Overnight Application (Auto Gold)

    There is a new support program that is used in conjunction with Remote Access Options 47.4 available on Galaxy 3-144/3-520 control panels. This is an automated application, which when activated sits in Wait for Call mode. When a panel attempts to connect to the Remote Servicing suite, this application will interrogate the panel, open the appropriate site database entry, determine the reason for the connection and control the upload of information from the panel.

  • Page 66: Setting Up The Control Panel For Automatic Remote Servicing

    Setting up the control panel for automatic Remote Servicing Note: This option is only available in Galaxy 3-144 and 2-520 control panels Panel Identification String A panel identification string is sent from the panel to the application. In order to send this option 47.4.8 Send Panel ID must be enabled System ID (51.15.1)

  • Page 67: Appendix A : General Text Translator

    Appendix A : General Text Translator The General Text Translator allows all the text that appears on the Front Shell, Event Monitoring, Galaxy Gold RRI and Audit Trail screens and menus to be customised to individual user requirements. Installation The Translator is loaded from the Galaxy Remote Servicing Suite CD. To load the General Text Translator program, follow the steps listed below:- •...
  • Page 68 14. Click on the Exit button to exit from the translation program. On running the Front Shell, Event Monitor and Galaxy Gold programs all of the translated texts are displayed in place of the default texts. All texts must be translated, any text not translated will be displayed as blank.

  • Page 69: Appendix B : Galaxy Gold Text Translator

    Click on the Close button to exit from the translation program. On running the Galaxy Gold program all of the translated texts are displayed in place of the default texts. Any text, which has not been translated, is displayed as the default text.

  • Page 70: Appendix C : Programming The Galaxy Control Panel For Event Signalling

    Communications option (menu option number 56). Remote Monitoring via PSTN If the Galaxy control panel is being monitored remotely via a PC modem and the Galaxy onboard or remote Telecom options, then the panel requires the following programming details to be entered in the 56=COMMUNICATIONS option: 2.

  • Page 71: On-Site Monitoring (Rs232 Interface Module)

    On-Site Monitoring (RS232 Interface Module) If the Galaxy control panel is local to the Event Monitoring PC and the communication is via the RS232 Interface Module, then following programming details require entered 56=COMMUNICATIONS option: 1. Select 2=RS232 and press the ent key.

  • Page 72: Appendix D : Pc Network Set-Up Requirements

    Appendix D : PC Network Set-up Requirements Requirements ⋅ Ethernet Module ⋅ Cat 5 Network Cable ⋅ 10/100Mbps Ethernet Adapter The TCPIP protocol will have to be installed in the network settings. ⋅ Static IP Address specified. ⋅ Subnet mask specified. ⋅...

  • Page 73: Appendix E : Galaxy Gold Messages

    Confirm the password on the Galaxy Gold site file and the Galaxy panel match. Copying Log Event log of Galaxy panel is being copied to the Galaxy Gold site file. Dialing Site... Galaxy Gold is dialing the telecom module/RS232 module.
  • Page 74 Galaxy panel is currently in communication Password Invalid. Access denied Password on the Galaxy Gold site file and the Galaxy panel do not match. Check correct password is entered in the Enter New Site Data window OR correct password is entered when prompted for.

  • Page 75: Appendix F : Galaxy Gold Modem Reset Strings

    The Galaxy Gold and Event Monitoring default Modem Reset String is: B0X2V0L3E0S12=20S0=0S7=60 (Adding S37=5 helps with some modems) * For modems with the Conexant Chipset, at least V6.8 Galaxy Gold and V3.8 Event Monitoring are required. Earlier versions of Galaxy Gold and Event Monitoring will not work with these modems.

  • Page 76: Appendix G : Galaxy Gold Panel Compatibility

    Appendix G : Galaxy Gold Panel Compatibility The table below shows the levels of compatibility between Galaxy Gold and the various panel software versions: Galaxy Gold Galaxy 8/18/60/128/500/504/512 Version Galaxy 16/16+ Version Version 1.04 1.15/1.16 1.17/1.18 1.2x 1.3x 2.0x/ 2.3x 3.0x...

  • Page 77: Appendix H : Event Monitoring Panel Compatibility

    Appendix H : Event Monitoring Panel Compatibility The table below shows the levels of compatibility between Event Monitoring and the various panel software versions: Event Galaxy 8/18/60/128/500/504/512 Version Galaxy 16/16+ Version Monitoring Version 1.04 1.15/1.16 1.17/1.18 1.2x 1.3x 2.0x/2.1x 2.3x 3.0x...

  • Page 78: Appendix I : Quick Programming Key Instructions

    Appendix I : Quick Programming Key Instructions CONTROL TYPE SHORTCUT Spin Button = Spin Up = Spin Down Numerical use. Handy for spin buttons, which have numerous options. 0-9 options – type number 0-9. >9 options – 0-9 will take you to num x 10 e.g. entering 2 will take you to 20.

  • Page 79: Appendix J : Data Ranges

    Appendix J : Data Ranges User Code Ranges Panel Type Software Version 1.xx 2.xx 3.xx 4.xx 5.xx 1-10 1-10 1-10 1-50 G 18 1-20 1-10 1-10 1-100 G 60 1-30 1-10 1-10 1-200 G 128 1-50 1-50 1-250 G 500 1-100 1-100 1-100...
  • Page 80 Honeywell Security 2 Redwood Crescent Peel Park Campus East Kilbride Scotland G74 5PA IU1-0035 Rev 3 © Copyright Honeywell Security...

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