Fuji Xerox ApeosPort 4570 Reference Manual page 35

Symptom
When a reception password has been set, the machine accepts only data or polling fax sent
with the correct reception password in F code.
The machine is in manual receiving mode. Cancel the manual reception, or set the fax receiving
mode to automatic receiving.
Unable to communi- To use the fax information service, set the receiving mode to the manual receiving mode on the
cate (general fax). on-hook or off-hook screen, enter an information code, and then tap on [Start].
The document is not loaded correctly on the sender's machine. Check the machine condition
with the sender.
Unable to communi- Set a correct IP address, subnet mask, and gateway address in the machine.
cate (IP fax (SIP)).
Set a correct SIP address in the machine.
Set a correct IP address of the SIP server in the machine.
Confirm with your network administrator whether the SIP server is operating correctly.
Registration of the machine information to a SIP server has failed.
Switch the machine power off and then on.
The data cannot be sent if the IP fax (SIP) machine of the recipient is turned off. Check the
machine condition with the recipient.
The method for specifying the recipient is incorrect. Specify the following recipient information.
Neither a SIP server nor a VoIP gateway is used: Specify "SIP user name@IP address" in

[Recipient].
Only a SIP server is used: Specify "SIP user name" or "telephone number" in [Recipient].

Only VoIP gateway is used: Specify "telephone number" in [Recipient].

Both SIP server and VoIP gateway are used: Specify "SIP user name" or "telephone number"

in [Recipient].
When using a feature such as the Polling feature, confirm whether the destination fax supports
the feature.
When the Authentication/Accounting feature is used and you send a fax directly from the com-
puter, set the correct user ID and passcode registered on the machine to the fax driver.
The number of simultaneous connections for IP fax (SIP) is one. The machine cannot send and
receive an IP fax (SIP) at the same time.
After reception of an IP fax (SIP) is completed, try sending it again.
After transmission of an IP fax (SIP) is completed, request the sender to send it again.
Enable the port for IP fax (SIP) of the network relay device (such as a switch, router, and fire-
wall).
If the reception IP address has been limited on the machine in the environment where the SIP
server is used, add the IP address of the SIP server to the reception IP address.
If the Ethernet cable has been unplugged for more than one minute, the registration succeeds
when Register recovery on the SIP server is completed. No measure is required.
The machine cannot receive a fax when switched off. Switch the machine power on.
The machine cannot receive a fax in the Administrator Mode. Exit the Administrator Mode.
When a reception password has been set, the machine accepts only data or polling fax sent
with the correct reception password in F code.
Note During communication, errors may be caused by a problem with the sender's
machine, not just by a problem of the machine.
Cause/Remedy
-35-
iv Problem Solving