Startup And Shutdown Problems; Microsoft Teams Rooms Problems; Zoom Rooms System Problems - Lenovo ThinkSmart Hub User Manual

Startup and shutdown problems

Problem
The hub does not start up when you press the
power button.
The hub cannot be shut down from the
operating system.

Microsoft Teams Rooms problems

Problem
Microsoft Teams Rooms cannot be logged in.
The camera cannot be turned on in a
meeting.
The calendar is not displayed.

Zoom Rooms System problems

Problem
Zoom Rooms System cannot be logged in.
Initial signing in is not successful.
After signing in, no room names are available
to select.
Wrong room name is displayed.
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ThinkSmart Hub User Guide
Solution
• Ensure that the hub is correctly connected to power through power
adapter and power cord.
• The hub voltage matches the voltage available at the electrical
outlet for your country or region.
Press and hold the power button for at least four seconds to turn it off.
Solution
• Ensure that the account and password are correct and valid.
• Ensure that the hub is connected to a wired network and is
connected to your Office 365 account or your Skype for Business
serve (depends on your company's deployment).
• If the hub is connected to the Office 365 account, ensure that the
account is not running in China.
• Ensure that the account has been granted the authority to use the
camera.
• Ensure that the camera can work in administrator account with
"Camera" application.
• Ensure that the camera is not configured as content camera.
• Ensure that the account has been granted the authority to receive
meeting invitations automatically.
• Check the calendar with Outlook or Office 365 Web site.
Solution
Ensure that the hub is connected to a wired network.
• Reset your password at
• Contact the administrator of your company to gain access.
Only dedicated users for managing Zoom Rooms can see the list of
room names. Contact the administrator of your company to gain
access.
1. Click Settings ➙ Sign Out.
2. Enter the password (default password is 00000).
3. Sign in again and select the correct room name.
zoom.us/forgot_password .