Purchase Additional Services - Lenovo ThinkSmart Hub User Manual

Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
Services available during the warranty period
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
Services not covered
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product,
see the Lenovo Limited Warranty documentation at:
https://www.lenovo.com/warranty/llw_02
The LLW also is preinstalled on the hub. To access the LLW, go to the following directory:
C:\Windows\System32\oobe\info\default

Purchase additional services

During and after the warranty period, you can purchase additional services from Lenovo at:
https://www.lenovo.com/services
Service availability and service name might vary by country or region.
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ThinkSmart Hub User Guide