Lenovo ThinkSmart Hub Configuration Manual

Lenovo ThinkSmart Hub Configuration Manual

For microsoft teams rooms (mtr)
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ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)
ThinkSmart Hub Configuration Guide
for
Version 1.1
08/2020
Note: This guide covers software configuration and troubleshooting for Microsoft Teams Rooms. For
hardware deployment instructions, please see the "ThinkSmart Hub Hardware Deployment Guide"
document. Comprehensive MTR information is located at
us/MicrosoftTeams/rooms/rooms-deploy
Microsoft Teams Rooms (MTR)
https://docs.microsoft.com/en-
Page 1 of 35

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Summary of Contents for Lenovo ThinkSmart Hub

  • Page 1 Microsoft Teams Rooms (MTR) Version 1.1 08/2020 Note: This guide covers software configuration and troubleshooting for Microsoft Teams Rooms. For hardware deployment instructions, please see the “ThinkSmart Hub Hardware Deployment Guide” document. Comprehensive MTR information is located at https://docs.microsoft.com/en- us/MicrosoftTeams/rooms/rooms-deploy...
  • Page 2: Table Of Contents

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Table of Contents Introduction ........................................ 4 What About Skype for Business (SfB)? ..............................4 Deployment Components ..................................4 Pre-Deployment Guidance ..................................6 ThinkSmart Hub Windows Accounts ................................6 “Teams” Account (Resource Account) ..............................6 “Administrator”...
  • Page 3 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Version History ......................................35 Page 3 of 35...
  • Page 4: Introduction

    Teams Rooms (MTR). For initial steps to set up hardware, please see the companion document, “ThinkSmart Hub Hardware Deployment Guide”. The Lenovo ThinkSmart Hub is a certified Microsoft Teams Rooms (MTR) system. As a purpose-built appliance, it runs MTR and Skype Rooms Systems (legacy) software. It’s designed to transform meeting rooms into a rich, collaborative Teams experience.
  • Page 5 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) USB Camera USB 3.0 UC Platform compliant Customer provided camera Page 5 of 35...
  • Page 6: Pre-Deployment Guidance

    Microsoft Teams Rooms. ThinkSmart Hub Windows Accounts By default, there are two Windows accounts built into the ThinkSmart Hub out of the factory: Teams and Administrator. Once the ThinkSmart Hub is powered on, it will automatically log in as the Teams account and go through the BIOS POST.
  • Page 7: O365 Licenses

    ThinkSmart Manager is Lenovo’s management console for ThinkSmart Devices. ThinkSmart Manager provides the ability to control, manage and resolve issues within your ThinkSmart Devices. ThinkSmart Manager software is pre-installed on your device from Lenovo and is ready for management in a single pane of glass with your other ThinkSmart devices.
  • Page 8 Log in to ThinkSmart Manager (https://console.thinksmart.lenovo.com/) with your Lenovo ID. See “Log in to ThinkSmart Manager for the first time” on page 3. ii. Click Devices on the left navigation panel and then click Add New Device on the right area.
  • Page 9 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) 3. The following window will be displayed when the claiming process is completed successfully. Page 9 of 35...
  • Page 10: Teams Room Configuration During First Run

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Teams Room Configuration During First Run To manage the deployment and configuration at scale Lenovo’s ThinkSmart Manager software can aid in configuration of the Teams account on the ThinkSmart Hub device.
  • Page 11 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) c. Enter the Resource Account credentials and select “Next”. Page 11 of 35...
  • Page 12: Supported Meeting Mode

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) d. If you have an advanced sign-in or domain configuration, enter details and select “Next” and then “Finish”, device will restart. e. At this point, the MTR app will attempt to sign-in with the credentials, and once successfully authenticated, the MTR app will show signed-in state.
  • Page 13 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Page 13 of 35...
  • Page 14: Frequently Used Features/Settings

    Frequently Used Features/Settings External HDMI Display(s) Views The ThinkSmart Hub has two HDMI ports located on the ThinkSmart One Cable that can drive two external displays up to 4k resolutions. You should plan to connect at least one external display.
  • Page 15 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Note: This will require local administrative password to adjust settings. Navigate to “Account”, change the credentials and click on “Save and Exit”. After restart, this will force the MTR app to login with the new credentials.
  • Page 16: Restarting Thinksmart Hub

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Restarting ThinkSmart Hub Remote Restart using ThinkSmart Manager ThinkSmart Manager can reset the ThinkSmart Hub remotely. Simply log-in to your ThinkSmart Manager organization at https://console.thinksmart.lenovo.com and find the device which needs to be restarted in the “Devices”...
  • Page 17: Windows 10 Iot Administrator Login

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) On restarting the Hub will automatically login to the “Skype” account and will launch the MTR app. If credentials were previously entered, it will automatically sign-in. Windows 10 IoT Administrator login The administrator account provides system-wide administration capabilities and is password protected.
  • Page 18: Deleting Credentials

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Deleting Credentials To delete the credentials from the Hub, Page 18 of 35...
  • Page 19: Change Microsoft Teams Rooms Language

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) 1. Click on “More” 2. Click on “Settings” 3. Enter the admin password 4. Click on “Reset Device” This will prompt confirmation, once confirmed the MTR app will be reset. Change Microsoft Teams Rooms Language To change the Microsoft Teams Rooms app display language, 1.
  • Page 20 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) 7. Select “Region & language” and click on “Add a language” 8. Select the language of your choice and once listed, click on it and make it default 9. From Windows Search, search for “cmd” , right-click on “Command Prompt” and click on “Run as administrator”...
  • Page 21: Set A Custom Theme

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) 11. Restart Windows and when the ThinkSmart Hub reboots, the chosen language will be used in Microsoft Teams Rooms app. Set a Custom Theme The Microsoft Teams Rooms app that is running on the ThinkSmart Hub supports setting custom theme.
  • Page 22 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) 4. Create a new file and name it “SkypeSettings.xml” 5. Open the newly created xml file and add the following content, <SkypeSettings> <Theming> <ThemeName>Custom</ThemeName> <CustomThemeImageUrl>img.png</CustomThemeImageUrl> <CustomThemeColor> <RedComponent>100</RedComponent> <GreenComponent>100</GreenComponent> <BlueComponent>100</BlueComponent> </CustomThemeColor> </Theming>...
  • Page 23: Power Management

    The operating range of the sensor is 3 meters minimum and covers +/- 45-degree angle. When the IR sensor does not detect any motion, the ThinkSmart Hub will put the integrated display and any external display (if connected) into a supported standby mode. When the sensor detects motion, the Hub will wake up the integrated display and any external displays that are connected to the Hub via HDMI.
  • Page 24: Power Off

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Power Off The ThinkSmart Hub can be powered off by pressing and holding the power button for 4 seconds. Push Button Reset (PBR) – Factory Reset Lenovo ThinkSmart Hub supports Windows Push Button Reset (PBR) functionality. This feature restores the Hub to its factory state.
  • Page 25 6. Select “Just remove my files” 7. Click on “Reset” At this point, the process of resetting the ThinkSmart Hub to its factory state will begin. Please do not power off or restart the Hub. The entire process may take a few hours. Once complete, the Hub will be restored to its original factory state.
  • Page 26: Troubleshooting

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Troubleshooting Issue: No display on the integrated touch screen a) Check if the Hub is powered on by ensuring the power button has the LED on. b) Ensure the LED ring below the speaker grill is lit (white for Idle, red for mute, green for in-call)
  • Page 27: Issue: Dialpad Not Visible

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Issue: Dialpad not visible a) For on-prem Skype for Business Server credentials, ensure PSTN capability is enabled on the credentials used in the Hub. b) If Office 365 credentials are used then ensure they are E1 or E3 with Enterprise Voice enabled...
  • Page 28: Issue: Internal Microphone Is Not Working

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) b) Ensure the Internal Speaker is selected as default device in Sound Playback properties c) Open Device Manager and ensure the audio driver is installed properly. Issue: Internal microphone is not working...
  • Page 29: Issue: Content Not Presenting Automatically When Connected Via Hdmi Cable

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) c) Open Device Manager and ensure the audio driver is installed properly. Issue: Content not presenting automatically when connected via HDMI cable a) Ensure the HDMI IN port is properly connected in the back of the Hub with a compliant HDMI...
  • Page 30: Thinksmart Hub Management

    ThinkSmart Hub Management The ThinkSmart Hub is designed to be managed using ThinkSmart Manager. All the software required to use ThinkSmart Manager is preloaded on the ThinkSmart Hub device. To establish an organization and start management using ThinkSmart Manager visit https://console.thinksmart.lenovo.com.
  • Page 31: Faq

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Question Answer Does the ThinkSmart Hub come with the UC Yes, the ThinkSmart Hub comes with factory imaged software preloaded? Windows 10 IoT and installed with the UC software. All software updates and driver updates are delivered via How are the drivers, software, BIOS updates Windows Update.
  • Page 32 IPv4 or IPv6 option to initiate the network boot. Yes, the ThinkSmart Hub supports USB boot. Insert a USB key in one of the USB ports, then restart the Hub. During Does the ThinkSmart Hub support USB boot? the boot press F12 multiple times to load the Startup Device Menu.
  • Page 33 A Surface tablet is not used. The ThinkSmart Hub has an Does the ThinkSmart Hub use Microsoft integrated 10.1” touch panel and compute, so doesn't Surface Pro tablet? need a Surface tablet. No, the Hub does not currently support in room wireless Does the ThinkSmart Hub support wireless displays.
  • Page 34: Useful Links

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) These are the basic default ports MTR will need, there may be other requirements based on your environment. See links for What are the TCP/IP ports that must be more information:...
  • Page 35: Microsoft Support Site

    ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Microsoft Support Site Microsoft hosts full documentation on all steps for MTR, and provides regular updates online. Full list of topics covered listed here: Version History Date Version Comments • 08/2019 V0.1...

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