Software Troubleshooting; Error Messages - S&C IntelliCap Plus Troubleshooting Manual

Error Messages

Incompatible Ident
The IntelliLink software uses a different screenset (WMN file) for each type of control and
normally selects the screenset for you. This message appears when you have a screenset
selected (displayed) and try to connect to a snapshot (VM file) that requires a different
screenset.
Follow these steps to select the correct screenset:
Close the open screenset. In the File menu select the Close Screenset option.
STEP 1.
STEP 2. In the File menu select the Open Snapshot option.
STEP 3. In the Open Controller Data File dialog box, select the snapshot you want to view.
Click on the OK button to open both the snapshot and the correct screenset.
STEP 4.
IntelliLink setup incorrect or incomplete
Reinstall the IntelliLink software on your computer.—There may be a problem with
one of the files. See the "To Install the IntelliLink Software" section in Instruction Sheet
1023-530, "IntelliCap® Plus Automatic Capacitor Control: Setup," for more information.
Opening port COM1....Trying 9600 BAUD....Connection Failed
These messages appear in the Connect dialog box when IntelliLink software cannot establish
communication with the software in the capacitor control. Follow these steps to correct
the problem:
STEP 1. Check that the capacitor control has power. If the LCD screen is blank, the control
has no power and cannot communicate with your portable computer. See the LCD
Display Problems section on page 9.
Check the cable connections between the computer and the control. Check that
STEP 2.
the serial cable is plugged into the LOCAL port on the faceplate – or the optical
coupler is attached to the port on the side of the enclosure. Check that the cable is
plugged into the correct port on the computer (usually COM1 on portable
computers).
STEP 3. Check the optical coupler power source. If using an optical coupler, check that it
has ac or battery power.
Try another communications port. The COM1 port on the computer may be broken
STEP 4.
or assigned to a different device. Connect the cable to another comm port on the
computer. In the Connect dialog box, click the Change Setup button. From the
pull-down list, select the name of the port where the cable is connected. Click on
the Connect button.
STEP 5. Use a different serial cable. If using the faceplate LOCAL COMM port, the serial
cable between the computer and the capacitor control may have a broken wire or
pin. The cable may be wired for use with a different kind of computer, or it may be
a nullmodem cable.
Check the serial port on the computer. If a 2-wire, ungrounded extension cord is
STEP 6.
used to power the computer or the capacitor control during lab testing, it may have
damaged the serial port on the computer. Test the serial port by trying to
communicate with a modem or other serial device.
Program in the control: XXXX... not configured for this program
Reinstall the IntelliLink software on the computer. Make sure to install the software for this
type of capacitor control. See the "To Install the IntelliLink Software" section in Instruction
Sheet 1023-530, "IntelliCap® Plus Automatic Capacitor Control: Setup," for more information.
Software in control incompatible with open screenset. Connection cannot be
established
The IntelliLink software uses a different screenset (WMN file) for each type of control and
normally selects the screenset for you. This message appears when a screenset is selected
(displayed) and there is an attempt to try to connect to a capacitor control that requires a
different screenset.

Software Troubleshooting

S&C Instruction Sheet 1023-550 11