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Contacting Customer Support
Before Contacting
Customer Support
Please check the manual
Check to see if the solution to your problem can be
found in the manual.
Check log information and setting
configurations
A Yamaha representative may ask for log (SYSLOG)
or configuration (config) information in order to
understand the situation. The problem may be easier
to fix if you provide log and configuration information
along with a description of your problem.
You can view the log and configuration information
using the following method.
1
Open a PC Web browser and click Open
on the File menu.
The Open dialog box opens.
2
Type "http://1.16.100.101/" using single-
byte alphanumerics, and then click OK.
The Web interface's user level main window
opens.
3
Click Administrator Pages.
The Web interface's administrative main window
opens.
4
Click Maintenance.
5
Click Execute next to Output
Configuration to Window in the
Configuration Management window
to view configuration information. Click
Execute next to Output SYSLOG to
Window in the SYSLOG Management
window.
to view log information.See also, "Maintenance
and Management" (page 70).
6
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