Repair Policy - Control Technology 2500 Series Installation And Operation Manual

REPAIR POLICY

In the event that the Product should fail during or after the warranty period, a Return Material Authorization
(RMA) number can be requested orally or in writing from CTI main offices. Whether this equipment is in or
out of warranty, a Purchase Order number provided to CTI when requesting the RMA number will aid in
expediting the repair process. The RMA number that is issued and your Purchase Order number should be
referenced on the returning equipment's shipping documentation. Additionally, if the product is under warranty,
proof of purchase date and serial number must accompany the returned equipment. The current repair and/or
exchange rates can be obtained by contacting CTI's main office at 1-800-537-8398.
When returning any module to CTI, follow proper static control precautions. Keep the module away from
polyethylene products, polystyrene products and all other static producing materials. Packing the module in its
original conductive bag is the preferred way to control static problems during shipment. Failure to observe
static control precautions may void the warranty. For additional information on static control precautions,
contact CTI at 1-800-537-8398.
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CTI 2500-RBC Installation and Operation Guide V1.6