Answering A Calling Group Call - AT&T MERLIN LEGEND MLX-20L Supervisor Manual

Calling Group Agent Activities
Answering a Calling Group
Call
Inside and outside calls to the calling group come in on either
SA or ICOM buttons on multiline telephones. An incoming call
rings one, two, or three times, depending on the type of call,
as described in the following table:
Call Type
Inside
Inside transferred
Outside
Outside transferred
Each agent telephone has its own extension number, which
inside callers can dial directly. If your company has DID
lines, outside callers can also dial agent extensions directly.
Ask your system manager about DID lines.
Calls intended for specific agents ring in the same way as
calling group calls. MLX display telephones identify calling
group calls by the abbreviation GrpCl on the display, or if the
calling group has a label, that is displayed instead. Analog
multiline telephone displays do not distinguish calling group
calls from other incoming calls.
5-2

Answering a Calling Group Call

Number of Rings
One
One
Two
Three