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Xerox DocuPrint N2025 User Manual

Network laser printer
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The Xerox
DocuPrint N2025/N2825
Network Laser Printer
User Guide

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  Summary of Contents for Xerox DocuPrint N2025

  • Page 1 The Xerox DocuPrint N2025/N2825 Network Laser Printer User Guide...
  • Page 2 Printed in the United States of America. XEROX® and all Xerox product names and product numbers mentioned in this publication are registered trademarks of the Xerox Corporation. Other company trademarks are also acknowledged.
  • Page 3: Table Of Contents

    Note, Caution and Warning Symbols ...ii Electrical Safety ... iii Laser Safety ...v Maintenance Safety... vi Operational Safety ... vii Ozone Safety...x Getting to Know Your Printer ... 1-1 Chapter 1 Introduction ... 1-2 Printer Features ... 1-3 Paper Handling ... 1-3 Connectivity ... 1-4 Page Description Languages ...
  • Page 4 Printer Documentation ... 1-9 Printed Documentation ... 1-9 Using the CDs ... 1-10 Product CD ... 1-11 Printer Management Software CD ... 1-11 Loading Print Media ... 2-1 Selecting Print Media... 2-2 Storing Paper ... 2-6 Loading Paper ... 2-7 Tray 1, 2 or 3...
  • Page 5 The Keys ... 3-38 Menu Options ... 3-40 Printing a Password Job... 3-55 Deleting a Password Job ... 3-56 Generating a Printer Report ... 3-57 Offsetting Output ... 3-58 Duplex Printing ... 3-59 Configuring Custom Paper Sizes... 3-61 Special Media Printing ... 3-63 Maintaining the Printer ...
  • Page 6 Size Fed ... 5-26 Solving Printing Problems ... 5-27 Solving Print Quality Problems ... 5-31 Additional Sources of Troubleshooting Assistance ... 5-39 Printer Specifications ... A-1 Printer Specifications... A-2 Notices and Certifications ... B-1 FCC Notices…USA... B-2 Radio Frequency ... B-2 Certifications…Canadian...
  • Page 7: Safety Notes

    Safety Notes Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Safety Notes...
  • Page 8: Note, Caution And Warning Symbols

    This symbol indicates particularly useful or helpful information about your printer. This symbol indicates a caution against performing any action that may damage your printer or degrade performance. This symbol indicates a warning against performing any action that may lead to physical injury.
  • Page 9: Electrical Safety

    You may get a severe electrical shock if you do not connect the grounding conductors correctly. • Do not place the printer where people may step on the power cable. • Do not place objects on the power cable.
  • Page 10 — Any part of the printer is damaged. The power cord is attached to the printer as a plug-in device at the back of the printer. In the event it is necessary to remove all electrical power from the printer,...
  • Page 11: Laser Safety

    Laser Safety Laser Safety The use of controls or adjustments, or the performance of procedures other than those specified herein, may result in a hazardous radiation exposure. This equipment complies with all applicable safety standards. With specific regard to laser, the equipment complies with performance standards for laser products set by government agencies as a Class 1 laser product.
  • Page 12: Maintenance Safety

    User Guide • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a dangerous condition.
  • Page 13: Operational Safety

    The recommended minimal spacing is 24 in. (600 mm) in front of and behind the printer, and 8 in. (200 mm) on each side of the printer. Do not block or cover the slots and openings on the printer.
  • Page 14 • Do not place the printer near a heat source. • Do not place the printer in direct sunlight. • Do not place the printer in line with the cold air flow from an air conditioning system. • Place the printer on a level, solid surface with adequate strength for the weight of the machine.
  • Page 15 • Do not remove a media tray while printing from that tray. • Do not open the covers while printing. • Do not switch off the printer power while printing. • Do not move the printer while printing. Safety Notes...
  • Page 16: Ozone Safety

    Ozone Safety User Guide This printer produces very low (< 0.01 ppm) ozone during normal operation. The ozone produced is heavier than air, and the quantity is dependent on print volume. Providing the proper environmental parameters, as specified in the Operational Safety section of these Safety Notes, ensures that concentration levels meet safe limits.
  • Page 17: Getting To Know Your Printer

    Base Configuration ... 1-6 Internal Components ... 1-7 Printer Options ... 1-8 Printer Documentation ... 1-9 Printed Documentation ... 1-9 Product CD ... 1-11 Printer Management Software CD ... 1-11 Using the CDs ... 1-10 Chapter 1: Getting to Know Your Printer...
  • Page 18: Introduction

    Introduction User Guide In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, make sure that you perform all of the steps outlined in the Quick Installation Guide that came with your printer, and connect the necessary cables.
  • Page 19: Printer Features

    Printer Features Paper Handling Your printer has many special features that allow you to achieve the results you need for your specific print job. Features vary slightly according to the options you are using and the memory installed in your printer. This section will help you become familiar with your printer's features and capabilities.
  • Page 20: Connectivity

    Refer to Table 2.1 on page 2-4 for supported media sizes. Duplex Printing A duplex option is available for your printer which enables duplex (two-sided) printing on specific media types and sizes. For information on supported media, refer to Table 2.1 on page 2-4.
  • Page 21: Page Description Languages

    The print speed your printer achieves depends on the model/configuration of your printer and the complexity of your print jobs. Maximum rated print speed is: • 20 ppm for the DocuPrint N2025 • 28 ppm for the DocuPrint N2825. Chapter 1: Getting to Know Your Printer...
  • Page 22: Printer Components

    Tray 1 Paper amount indicator Power switch Rear View Rear cover (shown closed) Power cord receptacle Ventilation slots Interface connectors (Parallel, USB, Ethernet) Top cover (shown closed) User Guide Figure 1.1 Printer Components, Front View Figure 1.2 Printer Components, Rear View...
  • Page 23: Internal Components

    Laser print cartridge (accessed through top cover) Multi bypass feeder (shown open) Rear View Rear cover (shown open) Fuser Figure 1.3 Internal Components, Front View Figure 1.4 Internal Components, Rear View Chapter 1: Getting to Know Your Printer Printer Components...
  • Page 24: Printer Options

    500 sheet feeder (A3/Ledger as shown or A4/Letter, shown as Tray 2) 2,000 sheet feeder (shown as Tray 3) Rear View Duplex printing unit (shown installed) User Guide Figure 1.5 Printer Options, Front View Figure 1.6 Printer Options, Rear View...
  • Page 25: Printer Documentation

    System Administrator Guide on your Product CD.) • Quick Network Install Guide, which briefly shows you how to connect your printer to a network in your specific environment. (More detailed Network/ Environment information is contained in the Technical Information Guide on your Product CD.)
  • Page 26: Using The Cds

    The PDF files also enable you to print the specific pages you need, rather than printing an entire chapter or manual. Both the Product CD and the Printer Management Software CD are provided with installation booklets in their respective jewel cases. You can also refer to the...
  • Page 27: Product Cd

    The System Administrator Guide contains a considerable amount of more detailed information. • Supplies/Options Guide Printer drivers are also contained on this CD. The majority of driver documentation is provided via the Help files included with the drivers. User Guides are provided for each of the major printer management utilities.
  • Page 28 Printer Documentation 1-12 User Guide...
  • Page 29: Chapter 2 Loading Print Media

    Loading Print Media Selecting Print Media ... 2-2 Storing Paper ... 2-6 Loading Paper ... 2-7 Tray 1, 2 or 3 ... 2-7 A4/Letter Size Tray ... 2-7 A3/Ledger Size Tray ... 2-10 2,000 Sheet Feeder ... 2-14 Multi Bypass Feeder ... 2-16 Chapter 2: Loading Print Media...
  • Page 30: Selecting Print Media

    This chapter will help you understand what kinds of paper and other print media you can use with your printer and also how to properly position the media in the printer’s various input sources. Your printer supports a variety of standard sizes as well as custom sizes.
  • Page 31 The following media are unacceptable for use in the printer: • Excessively thick or thin paper • Paper that has already been printed on (preprinted letterhead is allowed) • Wrinkled, torn, or bent paper • Moist or wet paper • Curled paper •...
  • Page 32: Media Size

    Selecting Print Media Table 2.1 Acceptable media sizes and capacities Media Size A4/Letter 297x420 mm 210x297 mm 148x210 mm 105x148 mm 257x364 mm B4-JIS 182x257 mm B5-JIS 5.5x8.5” Statement 7.25x10.5” Executive 8.5x11” Letter 8.5x13” Folio 8.5x14” Legal 11x17” Ledger Envelopes 4.125x9.5”...
  • Page 33 Table 2.2 Acceptable Custom Sizes Tray 1, Tray 2, Tray 3 A4/Letter A3/Ledger Simplex Width 148~297 mm 210~297 mm 5.83~11.69 in. 8.27~11.69 in. Length 98.4~216 mm 139.7~431.8 mm 3.875~8.5 in. 5.5~17 in. Duplex Width 182~297 mm 210~297 mm 7.16~11.69 in. 8.27~11.69 in.
  • Page 34: Storing Paper

    User Guide Print quality is optimized when paper and other print media are properly stored. Proper storage ensures optimum print quality and trouble-free printer options. • Store the paper on a flat surface, in a relatively low humidity environment. • Avoid storing paper in such a way as to cause wrinkling, bending, curling, etc.
  • Page 35: Loading Paper

    Loading Paper Tray 1, 2 or 3 A4/Letter Size Tray Remove the tray from the printer and place it on a flat surface. To remove the tray from the printer, pull it out until it stops, then gently remove it from the printer while lifting it up.
  • Page 36 Loading Paper Simplex orientation Duplex orientation User Guide If the tray’s metal base plate remains raised, press it down to lock it. Align the four corners of the paper stack and insert it into the tray with the side to be printed on facing up (see illustration, below, for orientation of letterhead, drilled paper, transparencies and envelopes.
  • Page 37 When the side guides are aligned, adjust the length guide to the paper length. Insert the tray completely into the printer. Make sure it is properly seated. Chapter 2: Loading Print Media...
  • Page 38: A3/Ledger Size Tray

    Loading Paper 2-10 User Guide A3/Ledger Size Tray Remove the tray from the printer and place it on a flat surface. To remove the tray from the printer, pull it out until it stops, then gently remove it from the printer while lifting it up.
  • Page 39 Simplex orientation Duplex orientation If the tray’s metal base plate remains raised, press it down to lock it. Align the four corners of the paper stack and insert it into the tray with the side to be printed on facing up (see illustration, below, for orientation of letterhead, transparencies and drilled paper.
  • Page 40 When the side guides are aligned, adjust the length guide to the paper length. Replace the tray cover. Hold the tray at the green labels (1) and insert it into the printer.
  • Page 41 Push the tray completely into the printer. Make sure it is properly seated. When using large-size media: Pull out the paper support. Lift up the stopper. Chapter 2: Loading Print Media Loading Paper 2-13...
  • Page 42: 2,000 Sheet Feeder

    2-14 User Guide 2,000 Sheet Feeder Pull out the tray until it stops. Do not reach into the tray with your hand until the tray’s base is completely lowered. If you are replenishing paper of the same size, there is no need to adjust the tray.
  • Page 43 Simplex orientation Duplex orientation Gently load the stack of paper into the tray (see illustration, below, for orientation of letterhead and drilled paper. Make sure the stack does not exceed the maximum level indicator on the tray. Push the tray all the way back into the feeder. Chapter 2: Loading Print Media Loading Paper 2-15...
  • Page 44: Multi Bypass Feeder

    Loading Paper Multi Bypass Feeder 2-16 User Guide Open the multi bypass feeder door by pulling the latch at the top center. To prevent possible damage to the multi bypass feeder, do not exert strong pressure on it or place any heavy objects on it.
  • Page 45 (see illustrations, below, for orientation of letterhead, drilled paper, transparencies and envelopes. Be sure to insert the paper all the way in until it gently touches the stopper inside the printer. Short Edge Feed Orientation Simplex orientation Duplex orientation...
  • Page 46 If you extended the multi bypass feeder in Step 2, return it to its normal position: Hold both sides of the multi bypass feeder where indicated and push it straight back into the printer until it stops. the door can be closed when the media fits within the multi bypass feeder enclosure.
  • Page 47: Chapter 3 Printing

    Printing Introduction ... 3-3 Using the Printer Drivers ... 3-4 Installing the Printer Drivers ... 3-5 Configuring the Printer Drivers ... 3-5 Using the Driver’s Features ... 3-6 Using the PCL Driver ... 3-7 Paper/Output ... 3-8 Document Options ... 3-12 Graphics Options ...
  • Page 48 The Keys ... 3-38 Menu Options ... 3-40 Printing a Password Job ... 3-55 Deleting a Password Job ... 3-56 Generating a Printer Report ... 3-57 Offsetting Output ... 3-58 Duplex Printing ... 3-59 Configuring Custom Paper Sizes ... 3-61...
  • Page 49: Introduction

    Introduction This chapter provides information on: • Using printer drivers to control the printer’s output. • The features of the printer’s Control Panel, and using it to generate printer reports such as the Configuration Sheet. • Offsetting and duplicating. • Printing using custom paper size and special media such as heavier stock and labels.
  • Page 50: Using The Printer Drivers

    Using the Printer Drivers Using the Printer Drivers User Guide Your printer offers many special features that are designed to produce the highest quality black and white prints while giving you the flexibility you need to print a variety of documents. These features are accessed through the printer drivers.
  • Page 51: Installing The Printer Drivers

    System Administrator can download drivers directly to your workstation. Configuring the When you initially use any of your printer drivers, make sure to properly configure them for the printer and its Printer Drivers installed options (such as the hard drive, High Capacity Feeder, etc.).
  • Page 52: Using The Driver's Features

    Using the Printer Drivers Using the Driver’s Features User Guide At a minimum, your printer’s drivers enable you to control the following aspects of printing: • Select an input tray from which to draw paper or other print media. • Select an output bin to which the print job will be delivered.
  • Page 53: Using The Pcl Driver

    Using the PCL Driver Using the PCL Driver Your printer’s PCL 5e and PCL 6 drivers are controlled by a dialog window that contains various tabs. Selecting a tab changes the dialog window to display controls related to the selected tab. The following is a general overview of the driver’s features, organized by its dialog window tabs.
  • Page 54: Paper/Output

    To use this feature, enter a 4-digit numeric password, where each digit can be any numeric value between 0 and 7. Releasing the job at the printer is discussed in the section “Printing a Password Job” (page 3-55). You can also choose to delete the job without printing it, as described in the section “Deleting a Password Job”...
  • Page 55 4-digit numeric password, where each digit can be any numeric value between 0 and 7. Releasing the job at the printer is discussed in the section “Printing a Password Job” (page 3-55). You can also choose to delete the job without printing the remaining sets, as described in the section “Deleting a...
  • Page 56: Image Orientation

    Using the PCL Driver 3-10 User Guide Select Paper You can select paper size, media type and input source for All Pages, for the First Page (if different than the rest of the job), and for Separators (if desired). Selecting Proof Print causes one set to print immediately without the password.
  • Page 57 Document Collation Allows job collation (for multiple-copy jobs only). The options are: • Uncollated (the default setting) For example, five uncollated copies of a three-page job will result in five copies of page 1, then five copies of page 2, and finally five copies of page 3; that is: 1, 1, 1, 1, 1, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3.
  • Page 58: Document Options

    There are two finishing modes: • Multiple Pages per Side (N-Up printing) By default, the printer will print one page image on the sheet of paper. You can select two, four, six, nine or sixteen page images per side of paper. The printer will...
  • Page 59 Using the PCL Driver • Booklet Printing The driver will print the document as two images per sheet, landscape orientation. However, it rearranges the page images so the sheet of paper can be folded to be read as a left-to-right book. The standard booklet format has the first page as the left-most page.
  • Page 60 The application may increase the margins to greater than this minimum. • No If you choose this option (the default setting), the printer will print all the way to the edge of the paper.
  • Page 61: Graphics Options

    Graphics Options When you select this tab, you can set the various graphics options for the driver. Gray Scale Gray Scale (also known as Half Tone) refers to a type of pattern that is applied to printed images. By using combinations of black dots, these patterns produce a gray appearance on the printed page.
  • Page 62 • Download as TrueType (the default) The whole character set for each TrueType font contained on the page is sent down to the printer in an outline form. Use this option if the document uses only a small number of TrueType fonts and you wish to optimize text-printing performance.
  • Page 63 This option is useful if you want to print graphic images over TrueType text. TrueType text is always sent to the printer last, so it will always appear on top of any graphics. Selecting this option sends your TrueType images to the printer as graphic images, so the text can be obscured by graphic objects.
  • Page 64 3-18 User Guide Graphics Your printer will print graphics as either raster images or as vector graphic images. All graphics can be printed as raster images. However some geometric shapes or patterns, and all TrueType fonts, print faster if they are printed as vector images.
  • Page 65: Watermarks

    Image Quality The following options are available at 600 dpi resolution only and not simultaneously: • Draft Mode Reduces the amount of toner placed onto the paper. Using this feature will cause pages to be printed lighter. • XIE A smoothing algorithm applied to text and line art images in order to improve image quality.
  • Page 66: Overlays

    • An overlay is usually on the margins of a page or a form, while a watermark is usually in the middle of a page. • An overlay may use space on the printer's hard disk, but a watermark does not.
  • Page 67: Using The Postscript Driver

    To use this feature, enter a 4-digit numeric password, where each digit can be any numeric value between 0 and 7. Releasing the job at the printer is discussed in the section “Printing a Password Job” (page 3-55). You can also choose to delete the job without printing it, as described in the section “Deleting a Password Job”...
  • Page 68 4-digit numeric password, where each digit can be any numeric value between 0 and 7. Releasing the job at the printer is discussed in the section “Printing a Password Job” (page 3-55). You can also choose to delete the job without printing the remaining sets, as described in the section “Deleting a...
  • Page 69 Duplex Requires installation of the optional Duplex Module. For more information, see the section “Duplex Printing” (page 3-59). The options are: • Duplex Off Single sided printing. This is the default setting. • Duplex with Short-Edge Binding Double sided printing so that the pages turn about the shortest edge of the paper.
  • Page 70 Using the PostScript Driver 3-24 User Guide Document Collation Allows job collation (for multiple-copy jobs only). The options are: • Uncollated (the default setting) For example, five uncollated copies of a three-page job will result in five copies of page 1, then five copies of page 2, and finally five copies of page 3;...
  • Page 71 Output Allows you to set your printer's paper output destination. The options are: • The Standard Bin, which holds up to 500 sheets. • The optional Offset Bin, which holds up to 500 sheets of paper with offset capability. Refer to Table 2.1 on page 2-4.
  • Page 72: Document Options

    The options are: • Use printer default Use whatever Paper Size Policy that has been set on the printer as its default.This is the default paper size policy. • Generate error if paper not available • Ignore size and use default paper tray •...
  • Page 73 Selects the next larger available paper, but does not adjust the page to fit. Page Layout By default, the printer will print one page image on the sheet of paper. You can select two, four, six, nine or sixteen page images per side of paper. The printer will...
  • Page 74: Image Options

    Using the PostScript Driver Image Options 3-28 User Guide When you select this tab, you can set the various graphics options for the driver. Brightness This slider control increases or decreases the brightness level of the image. The default setting is zero. Reduce/Enlarge This slider control makes the page image smaller or larger by adjusting the percentage from 25% to 400%.
  • Page 75 This option flips the image orientation 180 degrees, thereby reversing the image and all associated text. • Xerox Image Enhancement (XIE) XIE smooths text and line art images in order to improve image quality. It is available only when the Resolution is set to 600x600 dpi and Draft Mode is disabled.
  • Page 76 Anything that is black in your document remains black and is not rendered as a pattern. Resolution The printer supports the following resolutions: • True 1200 dots per inch (dpi) • 1200 dpi image quality • 600 dpi •...
  • Page 77: Fonts

    True Type font being generated by the application. • Always Send to Printer This option will send the font down to the printer as part of the job. If the Font Substitution Table or Use Printer Fonts options are not selected, the font format must be specified in the Always Send to Printer field.
  • Page 78 Windows operating system. • Don’t Send Do not send the fonts with the print job. Printer Font Substituted For: <font name> This feature enables you to select which PostScript printer font you wish to substitute for the selected TrueType font.
  • Page 79: Postscript

    Convention (ADSC). (In order to print a document to a DSC file, you must specify a file name and specify FILE as the printer port within the Printers / Connect dialog box of the Windows Control Panel.) PostScript Level Selection •...
  • Page 80: User Guide

    This control is available only if you have selected to Use Only Level 2 Features. It compresses the graphics in your documents before sending them to the printer. Although this saves memory, the job may take longer to print. The default for this option is On.
  • Page 81: Using The Control Panel

    Your Control Panel may look different. The printer’s Control Panel (Figure 3.1) serves several purposes: • It displays information about the status of the printer (or the job in process). • It provides the means for changing printer settings to control how the printer operates.
  • Page 82: The Display

    • It informs you of printer status conditions, such as when toner is low, when a paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer and it warms up, the display will show: Ready This message appears whenever the printer is online and ready to accept print jobs.
  • Page 83: The Indicator Lights

    Form Feed (Green) Lights when the printer experiences a form feed timeout—that is, when a PCL job has formatted a partial page, the printer is waiting for more data in order to continue...
  • Page 84: The Keys

    Control Panel keys and their functions Online • If the Printer is online and not in the menu system, takes the printer offline. All pages currently in the paper path are printed and then printing pauses until the printer is brought online again.
  • Page 85 Table 3.4 Control Panel keys and their functions (continued) Menu Down • If not in the menu system, enters the menu system and displays the last menu. • If in the menu system, causes the Control Panel to scroll through the menus in order top to bottom.
  • Page 86: Menu Options

    3-40 User Guide Table 3.5 on the following pages lists the variables that can be controlled at the printer’s Control Panel, organized by menu in the order in which they appear when scrolling through the display. Since these variables are generally used in configuring the printer’s default...
  • Page 87 Password Menu Allows you to enter a four digit password to enable printing of secure or proof jobs previously sent to the printer and stored on the printer’s hard drive (and appears only if the optional hard drive is installed).
  • Page 88 Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Tray Menu Allows you to access tray settings for PCL and PostScript jobs: MBF Size MBF Type Tray N Type Tray Sequence Custom Size Tray N Mode Config Fuser 3-42 User Guide Description and Items...
  • Page 89 Table 3.5 Control Panel Menu Options (continued) Menu PCL Menu Allows you to establish the default configuration for the printer when printing PCL emulation jobs: Font Number Pitch Point Size Symbol Set Orientation Form Length Line Terminat Description and Items Sets the default font in PCL.
  • Page 90 Directs the printer as to how long to wait before taking the action defined by the setting of the Page Policy item. Sets multiple copies of each page (not collated sets).
  • Page 91 Print PS Errors Power Saver Defaults Description and Items Sets the default Xerox Image Enhancement (XIE) mode used in PCL and PostScript. Sets the default resolution for PCL and PostScript jobs. Determines whether the printer will select an alternate bin when the selected output bin becomes full.
  • Page 92 Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Parallel Menu Allows you to set options for the parallel port connection: Port Enable Port Timeout Parallel PDL Binary PS Bidirectional Serial Menu Allows you to set options for the serial port connection (and appears only if the optional serial port is installed): Port Enable Port Timeout...
  • Page 93 Table 3.5 Control Panel Menu Options (continued) Menu USB Menu Allows you to set options for the USB port connection: Port Enable Port Timeout USB PDL Binary PS Description and Items Enables or disables the USB port. Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence.
  • Page 94 Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Ethernet Menu Allows you to set options for the Ethernet port connection: LPR Enable LPR Banner LPR PDL LPR Binary PS DLC/LLC Enable DLC/LLC PDL DLC/LLC Bin PS NetBEUI Enable NetBEUI PDL NetBEUI Bin PS...
  • Page 95 Table 3.5 Control Panel Menu Options (continued) Menu Ethernet Menu ETalk Enable (continued) HTTP Enable IP Address Res IP Address Sub Net Mask Default Gateway Port Timeout Speed Description and Items Enables or disables the Ethernet EtherTalk protocol. Enables or disables the Ethernet HTTP Server protocol. Sets the method used to resolve (Res) the IP address, including subnet mask and default gateway.
  • Page 96 Using the Control Panel Table 3.5 Control Panel Menu Options (continued) Menu Token Ring Menu Allows you to set options for the Token Ring port connection (and appears only if the optional Token Ring interface is installed): LPR Enable LPR Banner LPR PDL LPR Binary PS DLC/LLC Enable...
  • Page 97 Table 3.5 Control Panel Menu Options (continued) Menu Token Ring Menu TTalk Enable (continued) HTTP Enable IP Address Res IP Address Sub Net Mask Default Gateway Port Timeout Source Routing Speed Description and Items Enables or disables the Token Ring TokenTalk protocol. Enables or disables the Token Ring HTTP Server protocol.
  • Page 98 Sets the frame type used for the Novell protocol. Sets the rate (in seconds) at which the PServer issues polling requests for assigned queues. Sets the name of the PServer in this printer. Sets the name of the Primary file server. Sets the NDS Tree character string.
  • Page 99 Displays the last 100 faults on the Control Panel. Enables or disables hex dump mode, which prints the data stream as hex codes instead of interpreting it as print data. Reboots the printer as if the power was cycled. Chapter 3: Printing Using the Control Panel Table 3.5 Page 13 of 14...
  • Page 100 Table 3.5 Control Panel Menu Options (continued) Menu Reset Menu Allows you to access printer reset functions (and appears only when the printer is powered on while holding down the Online and Enter keys). Factory Defaults Network Defaults Demo Mode...
  • Page 101: Printing A Password Job

    Printing a To print a password print job sent to the printer and stored in the optional hard drive (such as a secure job or Password Job proof job), follow these steps: At the Control Panel, press Menu Up or Menu Down...
  • Page 102: Deleting A Password Job

    Deleting a Password Job 3-56 User Guide To delete a password print job sent to the printer and stored in the optional hard drive, follow these steps: At the Control Panel, press Menu Up or Menu Down until you see:...
  • Page 103: Generating A Printer Report

    Generating a Your printer provides the following reports that can be printed: Printer Report • Configuration Sheet • PCL Demo • PCL Font List • PostScript Font List • Menu Map • Test Print • Disk Directory (if the optional hard drive is installed) •...
  • Page 104: Offsetting Output

    (refer to Table 2.1 on page 2-4 for supported media). Output is directed to it by means of the Offset Bin item in the printer driver or the Output Dest item in the Control Panel’s System Menu. The System Menu’s Output Offset item controls whether or not the device will offset successive print jobs or copies.
  • Page 105: Duplex Printing

    Do not use envelopes, postcards, transparencies, or label paper for duplex jobs. To print duplex, select it in your printer driver when you set printer properties (for all jobs) or when you print a document (for the specific job).
  • Page 106 Duplex Printing Figure 3.3 Duplex Orientation and Binding Settings Orientation: Portrait Duplex: Long Edge Bind Orientation: Landscape Duplex: Long Edge Bind 3-60 User Guide Orientation: Portrait Duplex: Short Edge Bind Orientation: Landscape Duplex: Short Edge Bind...
  • Page 107: Configuring Custom Paper Sizes

    To use custom paper sizes, there are two basic issues to be addressed: • You must disable the printer’s automatic paper size detection and paper size jam detection. • Although you may physically load a custom paper size...
  • Page 108 6. Request MBF as the paper source and send the print job. 1. In the application, format the page for Folio size paper (because Folio is a short-edge feed size on this printer), setting the margins to correctly position the image on the 11 inches to be used by this paper.
  • Page 109: Special Media Printing

    Special Media Printing When the Config Fuser item is set to On, paper types are available as a menu item in the Tray Menu. this enables the user to set fuser temperatures associated with each paper type. The Config Fuser item is located in the Tray Menu.
  • Page 110 Special Media Printing 3-64 User Guide Table 3.7 Default temperature settings for various media Media type Plain Preprinted Letterhead Prepunched Labels Bond Recycled Color Cardstock User Type # * Default setting Available Values Normal* High Normal* High Normal* High Normal* High Normal High*...
  • Page 111: Chapter 4 Maintaining The Printer

    Maintaining the Printer Regular Printer Maintenance ... 4-2 Cleaning the Printer ... 4-2 Replacing the Laser Print Cartridge ... 4-3 Replacing Maintenance Kit Items ... 4-6 Chapter 4: Maintaining the Printer...
  • Page 112: Regular Printer Maintenance

    Particles in the air may enter the printer and cause failures in internal mechanisms. For best results, clean the outside of the printer with a damp cloth. Power the printer off before cleaning. Do not use detergents.
  • Page 113: Replacing The Laser Print Cartridge

    Drum shutter Replacing the Laser Print Cartridge When the laser print cartridge runs low on toner, the printer’s Control Panel display will prompt you to replace the cartridge. This is a simple procedure, described on the following pages. • Do not expose the cartridge to direct sunlight or artificial light for more than 15 minutes.
  • Page 114 Replacing the Laser Print Cartridge User Guide To replace the laser print cartridge, follow these steps: Open the top cover. Lift out the used cartridge. Wrap the used cartridge in its original packing and return it as per directions in the packaging. Remove a new cartridge from its packing and shake the cartridge seven to eight times, as shown, to free the toner.
  • Page 115 If pulled at an angle, the tape may break. After pulling out the tape, do not shake the cartridge or subject it to shocks. Holding the cartridge as shown, lower it into the printer, inserting the cartridge’s two projecting parts into the printer’s guide channels.
  • Page 116: Replacing Maintenance Kit Items

    Replacing Maintenance Kit Items User Guide The Maintenance Kit includes the Bias Transfer Roller and the Fuser, which are internal printer components that require replacement from time to time. As these are more complex tasks that are not routinely performed, the procedures are provided in the System Administrator Guide on your product CD.
  • Page 117: Troubleshooting

    Troubleshooting Before You Begin Troubleshooting ... 5-2 Error Messages ... 5-4 Paper Jams ... 5-5 What Causes a Paper Jam? ... 5-5 Paper Jam Messages ... 5-5 Paper Jam While Feeding through Duplex Module ... 5-7 Paper Jam While Exiting to Standard Output Bin ... 5-8 Paper Jam While Feeding to Offset Catch Tray ...
  • Page 118: Before You Begin Troubleshooting

    Do not use tools or sharp objects to clear paper jams since this may damage the printer. Do not touch the surface of the Print Drum or the Transfer Drum. Touching these surfaces may damage them.
  • Page 119: Hardware

    Hardware • Is the printer plugged in? • Is the printer switched on? Software • Is the correct printer driver installed and selected for your printer configuration? Printer Maintenance An improperly seated tray or an open cover will prevent printing. You can avoid these problems by regularly taking the following precautions.
  • Page 120: Error Messages

    Your printer displays messages on the Control Panel when operator intervention is required. There are two types of message that require action: • Printer fault messages are those that relate to printer shutdown, such as a paper jam. Action must be taken to resolve the fault.
  • Page 121: Paper Jams

    Your printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, it stops printing and displays a Control Panel message. After you clear the paper jam, the printer will resume operation to complete the print job.
  • Page 122 Paper Jam- Open Top Cover ACTION: Refer to “Paper Jam While Printing” (page 5-23). The size of the paper fed was not the size expected by the printer, causing a jam inside the rear cover. Paper Size Jam- Open Rear Cover ACTION: Refer to “Paper Jam Because of Mismatch between Expected and...
  • Page 123: Paper Jam While Feeding Through Duplex Module

    If the jam has been cleared and all covers are closed, the Control Panel will display or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions. Chapter 5: Troubleshooting Paper Jams Be careful not to touch the fuser.
  • Page 124: Paper Jam While Exiting To Standard Output Bin

    Paper Jams Paper Jam While Exiting to Standard Output Bin Control Panel Message Exit Jam- Open Rear & Top Cover Remove PrintCart Clear Paper Path User Guide Follow these steps to clear the jam. Corrective Action Open the rear cover. Open the top cover all the way to the back until it stops.
  • Page 125 Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions. Chapter 5: Troubleshooting Paper Jams...
  • Page 126: Paper Jam While Feeding To Offset Catch Tray

    Paper Jams Paper Jam While Feeding to Offset Catch Tray Control Panel Message Offset Jam- Open Rear Cover Open Offset Door Clear Paper Path 5-10 User Guide Follow these steps to clear the jam. Corrective Action Open the rear cover. Open the Offset Catch Tray’s rear cover.
  • Page 127 Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions. Chapter 5: Troubleshooting Paper Jams...
  • Page 128: Paper Jam While Feeding From Tray 1

    Open the top cover all the way to the back until it stops. To remove the tray from the printer, pull it out, then gently remove it from the printer while lifting it Be sure to remove any paper that may be in the output bin.
  • Page 129 Tray 1 opening. Reinstall the cartridge, inserting its two projecting parts into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. Close the top cover.
  • Page 130 If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions.
  • Page 131: Paper Jam While Feeding From 2,000 Sheet Feeder

    Paper Jam While Feeding from 2,000 Sheet Feeder Control Panel Message Tray 2 Jam- Open Tray 2 Tray 3 Jam- Open Tray 3 Follow these steps to clear a jam while feeding from the 2,000 sheet feeder installed either as Tray 2 or Tray 3. (Note: the illustrations below show a feeder installed as Tray 2, but the procedure is the same for a feeder installed as Tray 3.)
  • Page 132 Paper Jams Control Panel Message Open Rear TrayDr Clear Paper Path 5-16 User Guide Corrective Action Open the feeder’s rear cover. Remove any jammed or wrinkled paper.
  • Page 133 Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions. Chapter 5: Troubleshooting Paper Jams...
  • Page 134: Paper Jam While Feeding From 500 Sheet Feeder

    If there is wrinkled paper in a tray, remove it. Open the feeder’s rear cover. To remove a tray from the printer, pull it out until it stops, then gently remove it from the printer while lifting it up.
  • Page 135 Control Panel Message Corrective Action Remove any jammed paper. Check inside the printer and remove any jammed paper. Close the feeder’s rear cover. Chapter 5: Troubleshooting Paper Jams 5-19...
  • Page 136 Paper Jams Control Panel Message Lift/Extend MBF Open Top Cover 5-20 User Guide Corrective Action Open the multi bypass feeder and extend it: Hold both sides where indicated and tilt it up slightly. Gently lift up and pull out towards you until it stops. Open the top cover all the way to the back until it stops.
  • Page 137 Check the area where the laser print cartridge was located and remove any jammed paper. Reinstall the cartridge, inserting its two projecting parts into the printer’s guide channels. Be sure to push the cartridge all the way into the printer. Close the top cover.
  • Page 138 If the jam has been cleared and all covers are closed, the Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions.
  • Page 139: Paper Jam While Printing

    Paper Jam While Printing Control Panel Message Paper Jam- Open Top Cover Lift/Extend MBF Lift/Extend MBF Remove All Paper Follow these steps to clear the jam. Corrective Action Open the top cover all the way to the back until it stops. Open the multi bypass feeder and extend it: Hold both sides where...
  • Page 140 Check the area where the laser print cartridge was located and remove any jammed paper. Remove all paper. Reinstall the cartridge, inserting its two projecting parts into the printer’s guide channels. Be sure to push the cartridge all the way into the printer.
  • Page 141 Control Panel will display Processing or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions. Chapter 5: Troubleshooting Paper Jams...
  • Page 142: Paper Jam Because Of Mismatch Between Expected And Actual Size Fed

    Control Panel will display or Ready. If a paper jam message remains, there is still paper jammed in the printer. Refer to Table 5.1 on page 5-6 for instructions. Be careful not to touch the fuser. It becomes very hot from printing.
  • Page 143: Solving Printing Problems

    • Check Control Panel messages for “Paper Jam,” “Close Covers,” etc. print. • If the port (parallel or network) the printer is connected to is disabled, enable it. Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On.
  • Page 144 • Send a file containing PCL or PostScript commands to the printer. - If your page prints as it should, your printer and interface are functioning properly. - If your information prints correctly, but doesn't look right, you may have: - An error in your command sequence/operator.
  • Page 145 Refer to your software documentation. the PostScript job. • The job sent to the printer might have included an incorrect header, and therefore, not have indicated that a PostScript job was being sent. - Check your software to make sure the PostScript header file is being sent to the printer.
  • Page 146 Problem Action A PostScript or PCL job • Check that you are using the correct PostScript or PCL printer driver. fails to print. • For a PostScript job, set the PS Errors item in the PostScript Menu to resend the job.
  • Page 147: Solving Print Quality Problems

    If you experience a problem which does not seem to fall under any of the cases listed in this table, or if you are concerned about any other aspect of printer operation, contact your customer support center.
  • Page 148 Print a Test Print. If the Test Print is normal, check the following: • Interface cable between computer and printer • Printer set up and application software If the Test Print is blank, contact your customer support center. Replace the laser print cartridge.
  • Page 149 Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Spot deletions Damp paper stock. Areas of the print are Defective laser print cartridge, or extremely light or the cartridge is at its end of life. missing. Vertical line deletions Laser print cartridge not installed correctly Localized print deletions forming narrow lines...
  • Page 150 Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Horizontal line Defective paper stock, creases, deletions folds, etc. Localized print deletions appearing as bands running across the page perpendicular to the direction of paper movement. Vertical dark streaks Defective laser print cartridge, or the cartridge is at its end of life.
  • Page 151 Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Repetitive horizontal Contaminated paper path. dark streaks Black lines running Defective laser print cartridge, or across the page the cartridge is at its end of life. perpendicular to the direction of paper movement.
  • Page 152 Solving Print Quality Problems Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Unfused or partially Damp paper stock. fused image Heavy or unusual paper stock. The printed image is not fully fused to the paper Defective Fuser. and easily rubs off. Poor paper condition.
  • Page 153 Table 5.3 Print Quality Problems (continued) Problem Possible Cause(s) Blurred prints Poor paper condition. Image is blurred at the Paper is damp. edges Poor paper condition. Random deletions Random light areas and Paper is damp. deletions. Solving Print Quality Problems Corrective Action(s) Inspect/replace the paper stock.
  • Page 154 Corrective Action(s) Refer to the System Administrator Guide on the Product CD for a discussion of memory requirements. Refer to the System Administrator Guide on the printer’s CD-ROM for a discussion of memory requirements. Table 5.3 Page 8 of 8...
  • Page 155: Additional Sources Of Troubleshooting Assistance

    Additional Sources of Troubleshooting Assistance Additional Sources of Troubleshooting Assistance If you encounter an error message, problem, or print defect that you are unable to correct by using your User Guide or the On-Line Help system, you may need to contact your System Administrator or refer to the System Administrator Guide on the Product CD.
  • Page 156 Additional Sources of Troubleshooting Assistance 5-40 User Guide...
  • Page 157: Appendix A Printer Specifications

    Printer Specifications Printer Specifications ... A-2 Appendix A: Printer Specifications...
  • Page 158: Printer Specifications

    Printer Specifications Printer Specifications Rated Print Speed Image Resolution Processor Maximum Monthly Duty Cycle Nominal Voltage Nominal Frequency Power Consumption Noise Level Temperature Relative Humidity Dimensions Weight Memory Capacity User Guide 20 ppm 28 ppm True 1200 dpi (half speed)
  • Page 159 • 500-sheet Standard Face-down Output Bin • IEEE 1284 Bidirectional Parallel Interface • USB Interface • CentreWare Administration Software • Unidirectional Windows Drivers • Internet Printer Administration Embedded HTTP Server • PostScript 3 Language • 16 MB DIMM Available Options • 32 MB DIMM •...
  • Page 160 Printer Specifications User Guide...
  • Page 161: Appendix B Notices And Certifications

    Notices and Certifications FCC Notices…USA ... B-2 Radio Frequency ... B-2 Certifications…Canadian ... B-4 60 HZ, 115V ... B-4 European Markets ... B-5 CE ... B-5 EN55022 ... B-7 Safety Extra Low Voltage Safety Approval ... B-8 Appendix B: Notices and Certifications...
  • Page 162: Fcc Notices

    FCC Notices…USA FCC Notices…USA Radio Frequency User Guide This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manuals, may cause interference with radio communications. The equipment, in its base configurations (See the Caution Statement on page B-3.), has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules, which are designed to provide reasonable...
  • Page 163 FCC Notices…USA The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
  • Page 164: Certifications

    Certifications…Canadian Certifications…Canadian 60 HZ, 115V User Guide The equipment is listed by the Underwriters Laboratories, UL 1950, certified by Canadian Standards Association, CSA22.2, No. 950...
  • Page 165: European Markets

    European Markets European Markets The CE marking applied to this product symbolises Xerox Ltd Declaration of Conformity with the following applicable Directives of the European Union. Council Directive 73/23/EC amended by Council Directive 93/68/EC, on the harmonisation of the laws of the Member States related to equipment designated for use within certain voltage limits.
  • Page 166: En55022

    European Markets User Guide WARNING (Class A products according to EN55022) This is a Class A product. In a domestic environment, this product may cause radio interference in which case, the user may be required to take adequate measures. WARNING (Immunity) In order to allow this product to operate in proximity to Industrial, Scientific, and Medical (ISM) equipment, the external radiation from the ISM equipment may have to...
  • Page 167 European Markets EN55022 Configuration Specification Base Printer EN55022-B Base Printer with Token Ring EN55022-A Appendix B: Notices and Certifications...
  • Page 168: Safety Extra Low Voltage Safety Approval

    Safety Extra Low Voltage Safety Approval User Guide The printer’s printing system is in compliance with various governmental agencies and national safety regulations. All system ports meet the requirements for Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks.
  • Page 169: Appendix C Printer Options

    Printer Options Optional Equipment ... C-2 Appendix C: Printer Options...
  • Page 170: Optional Equipment

    Optional Equipment User Guide The optional equipment described in this User guide allow you to add special features to your printer or upgrade your printer system to meet your particular needs. Table C.1 on page C-3 provides a brief description of each enhancement available.
  • Page 171 Tray 1 or any 500 Sheet Feeder. Enables loading of up to 2,000 sheets of paper of A4 or Letter size. The 2000 Sheet Feeder can be attached to the printer directly, or be installed together with the optional 500-sheet paper feeder.
  • Page 172 Memory kits are available in three configurations, packaged in single units each: - 64 MB - 32 MB - 16 MB The printer utilizes industry standard DIMMs with the following specifications: - 162 pin, 60 ns (or faster) DIMMs - 32 bit wide (non parity) - EDO Provides 8 MB of memory for storage of downloaded fonts and overlays.
  • Page 173 B4-JIS size paper Dimensions • Supported trays/ bins • B5-JIS size paper Dimensions • Supported trays/ bins • • 1-11 Cleaning the printer • Collating output PCL jobs • 3-11 PostScript jobs • 3-24 Com10 size envelopes Dimensions • Supported trays/ bins •...
  • Page 174 C5 size envelopes Dimensions • Supported trays/bins • Demo Page Printing • 3-57 Disk Directory Printing • 3-57 DL size envelopes Dimensions • Supported trays/bins • Draft Mode • 3-19, 3-30 Drivers Configuring • Installing • PCL emulation Description • Features •...
  • Page 175 Printing Power cord receptacle Location 2-4, 2-5 Power switch Location Print speeds Printer cleaning Printer components Printer drivers See Drivers Printer Management Software CD Printer reports Printing Types 2-13 Problems See Troubleshooting 2-18 Product CD 2-15 Proof printing PCL jobs...
  • Page 176 Resolution • Secure printing PCL jobs • PostScript jobs • 3-21 Serial card • Standard output bin Capacity • Location • Paper sizes supported • 2-4, 2-5 Statement size paper Dimensions • Supported trays/bins • Test Print Printing 3-57 • Token Ring Card •...

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