Table of Contents
Advertisement
OS/2 Troubleshooting
7-10
DocuPrint Technical Information Guide
3
At the OS/2 Command Prompt, issue the command:
p i n g x x x . x x x . x x x . x x x
where, xxx.xxx.xxx.xxx is your gateway/router IP address
(i.e. 100.101.22.5). If you receive a correct ping reply, go
to step 4; otherwise, check to see that TCP/IP for OS/2
configuration is correct. (See IBM Documentation for
configuring TCP/IP for OS/2 and TCP/IP LAPS/MPTS/APS
configuration.)
4
From the OS/2 Desktop, go to OS/2 System, System Setup,
Spooler, Open Spooler Settings and confirm that Spooler
Print Priority is set to a maximum of 189. If currently set
to 189, go to Step 5
5
Insert your DocuPrint CD into your CD-ROM drive.
6
At the OS/2 Command Prompt, issue this exact
command:
lpr -p ps -s xxx.xxx.xxx.xxx a:\sample.ps*
(where xxx.xxx.xxx.xxxx is the IP address of your
DocuPrint printer). If the test page test.ps prints, you have
an OS/2 configuration problem. Make sure that you have
LPRPORTD or LPRMON running. (If not, activate by
issuing the OS/2 command: LPRPORTD or LPMON.) (For
LPRMON, see IBM Documentation for correct
parameters.)
7
If your printer does not print the test page, check with
your TCP/IP, domain, system administrator to confirm the
correctness of all TCP/IP settings and configurations. If
you are unable to print, call XEROX Customer Service.
Create a test file with the name "sample.ps" by
opening any word processor/text editor. Create a
document, then print the document using the
print to file option in the Postscript Job Properties
window of the DocuPrint printer driver. Save the
file with the name sample.ps.
Advertisement
Table of Contents
Troubleshooting
