Infosmart Knowledge Base Documents (English Only) - Xerox Phaser 5500 User Manual

6. If you are still unable to print, go to
PhaserSMART Technical Support through CentreWare IS:
a. Launch your web browser.
b.
Enter the printer's IP address in the browser's Address field (http://xxx.xxx.xxx.xxx).
c. Select Support.
d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
Mac OS X, Versions 10.1 and Higher
Perform these steps only for Mac OS X, versions 10.1 and higher:
1. Open the Network Utility, then click the Ping tab.
2. Enter the printer's IP address.
3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for
your printer and computer.
4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.
a. From the printer's front panel, verify that EtherTalk is enabled. If it is not, enable it in
the front panel, then reset the printer.
b. Print the "Configuration Page" and verify that EtherTalk is enabled.
c.
From the "Configuration Page", verify the Zone. If you have multiple zones on your
network, verify that your printer appears in the desired zone.
5. If you are still unable to print, go to
PhaserSMART Technical Support through CentreWare IS:
a. Launch your web browser.
b.
Enter the printer's IP address in the browser's Address field (http://xxx.xxx.xxx.xxx).
c. Select Support.
d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.

infoSMART Knowledge Base Documents (English only)

For more information, go to
documents.
Reference Name
R1015020359
R1015020365
R1002050080
R1002049814
R1015020363
www.xerox.com/office/support
www.xerox.com/office/support
www.xerox.com/office/5500infoSMART
Title
Installing the Printer for an Ethernet (TCP/IP) Connection in Mac OS X
10.2.x.
Installing the Printer for an Ethernet (TCP/IP) Connection in Mac OS X
10.3.1 (and later)
Setting up TCP/IP (DHCP) in Macintosh OS X
Setting up AppleTalk in Macintosh OS X
Installing the Printer for an AppleTalk Connection in Mac OS X 10.3.1 (and
later)
Phaser® 5500 Laser Printer
3-34
Macintosh
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