Xerox Phaser 5500 User Manual page 207

Diagnosing Print-Quality Problems (Continued)
Problem
Black Prints
The entire printed page is
black.
Horizontal Line Deletions
There are areas of print
deletions that appear across
the paper.
Vertical Line Deletions
There are areas of print
deletions that form narrow
lines.
Causes
1. The drum cartridge may be
defective.
2. Printable data from the
computer may be corrupted.
1. The drum cartridge may not
be installed correctly.
2. The drum cartridge may be
defective or at the end of its
life.
3. The transfer roller may be
defective.
1. The paper may be defective
with creases, folds, etc.
2. The drum cartridge may be
defective or at the end of its
life.
3. The transfer roller may be
defective.
Phaser® 5500 Laser Printer
4-54
Print-Quality Problems
Solutions
1. Replace the drum cartridge.
2. Print a Configuration Page.
If the Configuration Page
■
prints correctly, check the
interface cable between the
computer and the printer,
and the application software.
If the connections appear
■
normal, contact your
Customer Support Center.
1. Remove and re-install the drum
cartridge.
2. Replace the drum cartridge.
3. Replace the transfer roller (in the
maintenance kit).
1. Replace the paper.
2. Replace the drum cartridge.
3. Replace the transfer roller (in the
maintenance kit).