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Symptom/Message
Receiver is stuck on "SYS-
TEM INFO" screen.
Complete Signal Loss - 015
No Satellites Found - 151
Partial Signal Loss - 002
ViP211z, 211k, 211, 411 RECEIVERS
Possible Cause
Access card is not fully seated in
receiver slot.
Obstructions to the DISH Tailgater
Pro's view of the southern sky, such
as tree branches, severe rain, etc.
Coax cable not connected properly
between your receiver and the DISH
Tailgater Pro.
You have selected a local channel but
are outside of its spot beam area.
DISH Tailgater Pro has been moved.
Obstructions to the DISH Tailgater
Pro's view of the southern sky, such
as tree branches, severe rain, etc.
Coax cable not connected properly
between your receiver and the DISH
Tailgater Pro.
Obstructions to the DISH Tailgater
Pro's view of the southern sky, such
as tree branches, severe rain, etc.
Troubleshooting
Fully insert access card in receiver slot. On a
ViP211z, this is located behind the front panel
access door on left side of receiver.
1) Make sure nothing is blocking the DISH Tail-
gater Pro's view of the southern sky, such as
tree branches, severe rain, or other obstruc-
tions.
2) Check that the coax cable between your
receiver and the DISH Tailgater Pro is con-
nected properly and hand tightened.
3) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
4) Verify you have selected a nationally broad-
cast channel (CNN, ESPN, etc.).
If DISH Tailgater Pro has been moved, initiate a
new scan.
1) Make sure nothing is blocking the DISH Tail-
gater Pro's view of the southern sky, such as
tree branches, severe rain, or other obstruc-
tions.
2) Check that the coax cable between your
receiver and the DISH Tailgater Pro is con-
nected properly and hand tightened.
3) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
1) Make sure nothing is blocking the DISH Tail-
gater Pro's view of the southern sky, such as
tree branches, severe rain, or other obstruc-
tions.
2) Check that the coax cable between your
receiver and the DISH Tailgater Pro is con-
nected properly and hand tightened.
3) Try changing the channels to see if you are
able to view live video.
4) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
Page 19
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