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34
Headset and link box
Common solutions
What can I do to troubleshoot the headset?
Try these troubleshooting suggestions.
Option
Description
Check the
§ If the LED is not lit, try connecting the link box to a different power outlet.
headset's LED
§ If the LED is dim green, the headset is on standby mode. Activate it by
status
moving the headset or starting a VR app.
§ If the LED is red, check if you're encountering a cable connection or
driver error.
For more information, you may refer to this
article.
Restart the
1. From your computer, open the SteamVR app.
headset
2. Right-click
3. Wait for the headset to finish restarting.
Check the cable
§ Make sure that your cable connections are securely attached on both
connections
ends.
§ Check that the correct cables are connected to the corresponding side of
the link box.
§ Connect the DisplayPort cable end to the DisplayPort port on your
computer's graphics card where the monitor is also connected. Do not
connect the DisplayPort cable to ports on the motherboard.
§ Try connecting to a different USB port.
Restart the link
For details, see
box
For more information, you may refer to this
article.
, and then click Restart headset.
Restarting the link box
on page 25.
SteamVR Troubleshooting
SteamVR Troubleshooting
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