Contents Contents System requirements What are the system requirements? How can I check if my PC meets the minimum system requirements for VIVE? Can I still use VIVE if my PC doesn't meet the system requirements? What's inside the box? Headset and link box Headset Link box...
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Play area What is the play area? Planning your play area Choosing the play area Setting up VIVE Pro Eye for the first time Setting up a standing-only play area Setting up a room-scale play area Resetting the play area...
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About this guide About this guide We use the following symbols to indicate useful and important information: This is a note. It provides detailed information for setup, common questions, and what to do in specific situations. This is a tip. It will give you an alternative way to do a particular step or procedure that you may find helpful.
Windows 7 SP1, Windows 8.1 or system later, Windows 10 § Before using VIVE Pro Eye with Windows 7 SP1, you're required to download and install the latest driver updates. § For the best experience with the dual camera's see-through feature, it is highly...
For details, see What are the system requirements? on page 5. What's inside the box? Your VIVE Pro Eye comes with the following items, which you'll use to experience immersive VR environments: Main component Accessories VIVE Pro Eye HMD §...
Headset and link box Headset and link box Headset About the VIVE Pro Eye HMD The headset is your window to the VR environment. The headset has sensors that are tracked by the base stations. The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including the proximity sensor.
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Headset and link box Back Headset cable clip Headset cable Volume button Adjustment dial Head pad Mic mute button Bottom and inner Nose rest Lens distance button Interpupillary distance (IPD) knob Face cushion Proximity sensor Eye trackers Lenses...
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Headset and link box Putting on the VIVE Pro Eye HMD Before putting on the headset, make sure to remove the protective film or paper cover from the lenses. Keep it in a safe place so you can protect your headset during storage or shipping.
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Headset and link box Rotate the adjustment dial clockwise until the headset fits snugly, and then reattach the velcro fastener on the top band.
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Headset and link box Adjust the earphones to a comfortable position over your ear, and then press the earphones towards your ears until they're properly in place. Make sure that the headset cable passes through the cable clip at the back of the headset, and is positioned straight down your back.
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Headset and link box Adjusting the IPD on the headset Interpupillary distance (IPD) is the distance between the centers of your pupils. A quick way to get an estimate is by facing a mirror and holding a millimeter ruler against your brow. Use this measurement as a guide to adjust the distance between the lenses of the headset so that you'll have a better viewing experience.
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Headset and link box Can I wear my prescription glasses while using VIVE Pro Eye? Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lens distance to increase the space in the headset. Make sure that no part of your glasses scratch the headset lenses.
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Headset and link box Replacing the face cushion You can remove the face cushion to clean it. For more information, see Cleaning the face cushion on page 29. To remove the face cushion, peel off starting from both ends of the face cushion until it detaches from the headset.
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Headset and link box Connecting a USB device to the VIVE Pro Eye HMD You can connect a USB Type-C compatible third-party device to VIVE Pro Eye HMD using a USB cable. Peel off the face cushion starting from both ends until it detaches from the headset.
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Headset and link box Insert the cable connector of the device to the USB Type-C port on the headset. Align and push the tabs of the compartment cover onto their corresponding holes. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips.
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Headset and link box Removing the headset earphones If you need to, you can remove the headset earphones. Peel off the side cushions on the strap near the earphones. Use a cross-shaped screwdriver (PH00) to detach the earphone from the strap.
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Headset and link box Gently pull each earphone until it detaches from the strap and then set it aside. Replace the cap with the screw you removed earlier. After detaching the earphones, make sure to put it in a safe place. Do not squeeze or press down the earphones.
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Headset and link box Replacing the headset earphones You can use your own USB Type-C compatible audio earphones with the VIVE Pro Eye HMD. If you want to use compatible 3.5mm audio earphones, you'll need a type-C to 3.5mm audio adapter.
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Headset and link box Carefully pry open the compartment cover from its flap. Pull the cover out to access the ports on the headset. Insert the cable connector of your earphones on the USB Type-C port.
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Headset and link box Align and push the tabs of the compartment cover onto their corresponding holes. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips. Reattaching the head pad on the headset strap Always make sure that the head pad is attached to the headset.
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Headset and link box Press the tabs on the head pad's right side into the slots on the headset strap to lock the tabs in place. Gently bend the base of the head pad's left side to align its tabs with the slots on the headset strap.
Headset and link box Click Update Device. The firmware update will start automatically. Do not unplug any cables from the headset, link box, or your computer any time before the firmware update is complete. Doing so could result in a firmware error. When the update is complete, click Done.
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Headset and link box DisplayPort port USB 3.0 port Connecting the headset to your computer Connect the USB 3.0 cable, DisplayPort cable, and power adapter cable on their corresponding slots on the link box. Plug the power adapter into an electrical outlet. Insert the opposite end of the USB 3.0 cable on your computer's USB port.
Can I use a laptop with VIVE Pro Eye? As long as your laptop meets the system requirements, you can use it with VIVE Pro Eye. If your laptop does not have a DisplayPort port but has a Mini DisplayPort port instead, you can purchase a Mini DisplayPort-to-Mini DisplayPort 1.2 or newer cable, and then...
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Running the eye tracking software for the first time The first time you run the eye tracking software, you'll need to open it manually. Make sure VIVE Pro Eye is connected to your computer. See Connecting the headset to your computer on page 24.
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Headset and link box What can I do if I have trouble with the eye tracking software? If you have trouble with eye tracking, you can restart your headset and the tracking software. This might be helpful if you encounter a sudden loss of eye tracking, related error messages, or are unable to run the calibration tool.
Product care and repair Caring for your VIVE Pro Eye Follow these tips to properly care for your VIVE Pro Eye. § Keep the headset lenses away from sharp objects, including cable tips. This will prevent the headset lenses from being scratched.
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Headset and link box Cleaning the face cushion Before cleaning the face cushion, remove it first from the VIVE Pro Eye headset. For details, see Replacing the face cushion on page 14. When cleaning the face cushion, remember to: § Dampen a clean smooth cloth with cold water and gently wipe the area you want to clean.
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Headset and link box How do I prepare the headset if I'm returning it for repair? Before sending in the headset for repair, remove the following accessories and store them for safekeeping: Face cushion Compartment cover Headset cable Follow these steps to properly detach the accessories from the headset: Peel off the face cushion starting from both ends until it detaches from the headset.
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Headset and link box § Unplug the headset cable. After removing the accessories, the headset you'll send for return should look like the following:...
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Headset and link box How do I reassemble the headset after repair? After receiving your repaired headset, properly attach the accessories before using your headset again. § Reconnect the headset cable. 1. Press and hold the lens distance button on the headset, and then pull out the visor to its farthest point.
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Headset and link box 5. Loop the cable around the band of the strap next to it. The stopper on the headset cable should be positioned before the ridge. Make sure that the headset cable passes through the ridge and the cable clip at the back of the headset. Replace the compartment cover.
Headset and link box Common solutions What can I do to troubleshoot the headset? Try these troubleshooting suggestions. Option Description Check the § If the LED is not lit, try connecting the link box to a different power outlet. headset’s LED §...
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Headset and link box What can I do when the status light on the headset indicates an error? If you see that the status light is red, try these methods to resolve the issue: § Disconnect and reconnect the headset cable on the link box. §...
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2. Open the SteamVR app, and then click Create System Report. 3. Make sure that VIVE Pro Eye devices connect via a USB xHCI port rather than to a port from a specific manufacturer, which might have a compatibility issue with VIVE Pro Eye.
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Is there a way to also hear from the computer what's in VR? You can duplicate the audio from VIVE Pro Eye to your computer. You can use another pair of headphones or speakers. From your computer, open the SteamVR app.
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Under Universal Serial Bus controllers, find and right-click Generic SuperSpeed USB Hub RI, and then select Properties. To make sure that this is the VIVE Pro Eye device, click the Details tab, and then confirm that the VID/PID value contains the string 0BB4/030E.
Threaded mounting hole § Do not attempt to pry open the base stations as doing so could injure you or damage the product. § If the front panel is cracked or damaged, stop using the base stations and contact HTC Support.
Base stations Installing SteamVR Base Station 2.0 To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/ product/. Product availability may vary; please contact customer care for concerns. Before installing the base stations, decide first whether you want to set up a room-scale or seated/standing-only play area.
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Base stations Once turned on, do not move or adjust the angles of the base stations as it could disrupt the tracking process. Otherwise, you will need to set up the play area again.
Base stations Tips for setting up SteamVR Base Station 2.0 To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/product/. Product availability may vary; please contact customer care for concerns. You may set up the base stations in a way that's suitable for your place. For best results, you may follow these recommendations: §...
Base stations How many SteamVR Base Stations 2.0 can I use in a single setup? You can use up to four base stations in a single room covering 10 m x 10 m (32 ft 10 in x 32 ft 10 in).
Base stations Setting up additional base stations You can add more SteamVR Base Stations 2.0 to the standard setup. Follow these procedures in the order below to complete the process: Installing SteamVR Base Station 2.0 on page 40. § Configuring the base station channels on page 45.
Base stations What are the minimum and maximum play area when using more than two SteamVR Base Stations 2.0? The minimum play area remains to be at 2 m x 1.5 m (6 ft 6 in x 5 ft) , and could support sitting/ standing setup with four base stations in a row.
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Base stations Under Base Station 2.0, click Configure Base Station Channels. SteamVR will scan for base stations in the play area. Once complete, you'll see a list of base stations. If you have base stations that have not been detected, click Scan For More. To change its channel, click on a base station link.
For best results, install SteamVR Base Station 2.0 using a mounting kit, which is provided as an in-box item in VIVE Pro Eye full kit. If you bought more SteamVR Base Station 2.0 units, you can separately purchase a similar mounting kit from a third-party supplier.
Base stations To adjust the angle of the base station, loosen the clamping ring while carefully holding the base station to prevent it from falling. Tilt the base station toward the play area. To fix the angle of the base station, tighten the clamping ring back in.
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Base stations Do one of the following: § Click Devices Update Device, and then select the base stations. § If you see the icon, mouse over it to check if the firmware is out of date. If so, click Update Device. Follow the onscreen instructions to complete the process.
Base stations What does the status light on the base stations mean? To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/ product/. Product availability may vary; please contact customer care for concerns. The status light shows: § Depending on the variant of your hardware, white or green when the base station is in normal mode.
Check the table below to see which VIVE hardware you can use with your base stations: Base station version Compatible VIVE hardware § VIVE headset § VIVE Pro headset § VIVE Pro Eye headset § VIVE controllers § VIVE controllers (2018) § VIVE Tracker (2018) § VIVE Pro headset §...
Controllers Controllers About the VIVE Controllers (2018) To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/ product/. Product availability may vary; please contact customer care for concerns. Use the controllers to interact with objects in the VR world. The controllers have sensors that are tracked by the base stations.
Controllers Trigger Grip button Charging the controllers To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/ product/. Product availability may vary; please contact customer care for concerns. You can check the battery level of the controllers when no apps are running, or when the System Dashboard is up.
Controllers Click Devices. Click Pair Controller. Follow the instructions to complete the process. The status light shows as blinking blue while the pairing is in progress. The status light turns solid green when the controllers are paired with the headset. Attaching the lanyards to the controllers To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/...
Controllers Updating controller firmware To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/ product/. Product availability may vary; please contact customer care for concerns. From your computer, open the SteamVR app. If you see the icon, mouse over it to check if the firmware is out of date. If so, click Update Device.
Controllers What does the status light on the controllers mean? To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/ product/. Product availability may vary; please contact customer care for concerns. The status light shows: § Green when the controller is in normal mode §...
Controllers What can I do if the controller's trackpad is oversensitive? To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/ product/. Product availability may vary; please contact customer care for concerns. Check if there's a firmware update available for the controllers. After which, re-calibrate the controller by doing these steps: From your computer, open the SteamVR app.
Controllers Plug the USB cable from the link box into another USB 3.0 port on the computer. Manually update the USB driver on your computer. You can also download and install official driver updates from the website of your motherboard or USB port manufacturer. My controller won't turn on after I accidentally unplugged it during firmware update.
The play area sets the virtual boundaries of VIVE Pro Eye. Your interaction with VR objects happen within the play area. VIVE Pro Eye is designed for room-scale setup, but you can also use it for standing and seated experiences.
Run the setup file and follow the prompts to complete the process. Once you've completed the room setup, you need to run it again if you moved or adjusted the angles of the base stations or if you transfer your VIVE Pro Eye VR system to a different room.
Play area Setting up a standing-only play area Choose this option if you only want to experience VR in a seated or standing position. From your computer, open the SteamVR app. Click , and then select Room Setup Standing only. Review the prompts and follow the on-screen instructions to complete the process.
Play area Setting up a room-scale play area Choose to set up a room-scale play area to enjoy moving around and fully engage with the VR experience. From your computer, open the SteamVR app. Click , and then select Room Setup Room-scale. Review the prompts and follow the on-screen instructions to complete the process.
Check that VIVE hardware is tracked. The status icons on the SteamVR app and the status lights on the hardware should all be green. Put the headset on. For details, see Putting on the VIVE Pro Eye HMD on page 9. Grab your controllers.
Play area What is the recommended space for the play area? For room-scale setup, a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft) is required, while the maximum size is 7 m x 7 m (23 ft x 23 ft). There's no minimum for seated and standing experiences.
Settings Settings Audio settings What are the audio settings? Take control of how you experience sound while you're in VR. Change the Audio mode to suit your needs. Select from the following: Default Choose this to only hear sounds in VR. Conversational Hear foreground sounds from your room while in VR.
§ Control sound volume and mic access § Change settings, such as style of the collision bounds in Chaperone or the in-headset background § Turn the VIVE Pro Eye system off To bring up the dashboard, press the System button on either controller.
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Settings Changing the Chaperone settings The Chaperone shows a grid whenever you're close to the bounds of your play area. You can change how the grid looks. From the System Dashboard, select Select Play Area. In Chaperone style, choose the collision bound style you want. Click colored box to the right of Chaperone Color to set the color and transparency of the bounds.
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Settings Changing the default background display When you turn on the VIVE system, the first thing you'll see is a default background display. It's the same background that shows when you exit SteamVR Home. From the System Dashboard, select Select Play Area. Click the image to the right of Background.
Settings Phone notifications Downloading and installing the VIVE phone app Before downloading the VIVE app, please make sure that your phone meets the minimum system requirements indicated on the VIVE app's download page. On your phone, open the Play Store or App Store apps. Search for Vive.
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Don't worry about missing important notifications. While you're in any VR app, you'll see a notification when you have an incoming call, message, or upcoming calendar event. To receive notifications while in VR, you need to pair your phone with VIVE Pro Eye first. To find out how, see Pairing your phone with VIVE on page 69.
SteamVR Activating the dual camera You need to enable the settings for the dual camera of VIVE Pro Eye before you can use it in VR. From your computer, open the SteamVR app. Click , and then select Settings Camera.
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Settings Click , and then select Settings Camera. Turn on the options you want. § Show Camera on Controller A screen appears beside the controller to show your actual surroundings. § Show Camera at Room Edge Shows your actual surroundings when you get close to your play area boundaries.
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Settings How can I capture screenshots in VR? While in VR, press the System button and the trigger at the same time. You'll see a notification when the screenshot is saved. You can access screenshots directly from the Steam client by clicking View Screenshots. To find screenshots from apps downloaded in VIVEPORT, navigate to the Steam installation folder.
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Settings Turn off and then turn on the link box. Restart the SteamVR app. For more information, you may refer to the SteamVR Troubleshooting page. How can I opt-in to SteamVR Beta? From your computer, open the Steam app. On the left panel, click the drop-down menu and select Tools. Right-click SteamVR, and then and select Properties.
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