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57
Controllers
What can I do if the controller's trackpad is
oversensitive?
To purchase additional or replacement hardware, click the Accessories tab on
product/. Product availability may vary; please contact customer care for concerns.
Check if there's a firmware update available for the controllers. After which, re-calibrate the
controller by doing these steps:
1.
From your computer, open the SteamVR app.
2.
Right-click
, and then click Calibrate Controller.
3.
Follow the onscreen prompts to complete the calibration process.
For more information, you may refer to the
What should I do if my controller won't turn on?
To purchase additional or replacement hardware, click the Accessories tab on
product/. Product availability may vary; please contact customer care for concerns.
Try these troubleshooting suggestions:
§ Press and hold the System button for at least 5 seconds and see if the controller turns on.
§ Charge the controller using the other cable and adapter, and plug the adapter to a
different power outlet.
§ On the SteamVR dashboard, check if the controllers are detected. If controllers are
detected but the LED light is off, it may indicate an issue with the LED.
§ Check if you have a firmware update that failed. To recover from this error, see
controller won't turn on after I accidentally unplugged it during firmware update. What
should I do?
on page 58.
The controller automatically turns off. What should I do?
To purchase additional or replacement hardware, click the Accessories tab on
product/. Product availability may vary; please contact customer care for concerns.
Do the following steps to troubleshoot the issue:
1.
Make sure that the controller is charged.
2.
Check that the status light on the controller shows as green, which means that it is paired
with the headset.
SteamVR Troubleshooting
www.vive.com/
page.
www.vive.com/
My
www.vive.com/
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