Table of Contents
Advertisement
11
Solutions and FAQs
Solutions and FAQs
General
VIVE Business Streaming doesn't want to launch on my computer. What can I do?
If VIVE Business Streaming doesn't open on your computer, make sure the VIVE Business
Streaming server is running on dGPU instead of iGPU.
§ If you're using an NVIDIA graphics card, open the NVIDIA Control Panel, and go to
Manage 3D settings. In the Global Settings tab, set Preferred graphics processor to
High-performance NVIDIA processor.
§ If you're using an AMD Radeon graphics card, right-click on your desktop, and then click
AMD Radeon Settings System Switchable Graphics. Look for and click
RRServer.exe, and then select High Performance.
I've started streaming but I don't see anything in the headset except for a loading
animation. What should I do?
If the title doesn't start streaming in the headset, try these:
§ Make sure the VIVE Business Streaming software is installed on your computer. You can
get it from: https://dl.vive.com/vbspc.
§ If doing a wired streaming session, unplug the USB cable from your computer and then
plug it again. If the streaming still doesn't start, unplug the USB cable from your computer
and plug it to a different USB port on your computer.
§ If you've just updated the graphics driver, restart your computer, and try again.
My computer doesn't recognize the headset and the USB icon on VIVE Business
Streaming console is gray. What can I do?
If your computer doesn't recognize the headset, try these:
§ Unplug, and then plug the VIVE Streaming Cable again to the USB port.
§ Try connecting the VIVE Streaming Cable to a different USB port on your computer.
§ If you've connected the VIVE Streaming Cable to all the USB ports on your computer, and
it still doesn't recognize the headset, try this:
1. In VIVE Focus 3, go to Settings Advanced.
2. Turn on the USB compatibility mode On/Off switch.
I can't get wireless streaming to work, what can I do?
If wireless streaming is not working for you, try these:
Advertisement
Table of Contents
